Ibis Budget Brussels South Ruisbroek

Recent Reviews: 749

• User:pt1online

  Trip type: Family

  Just OK for one night

  15 Apr 2026

  We chose this hotel for its location, convenient for our driving route.It's OK for one night.I have stayed in many Ibis Budget hotels, so I know what to expect, and the hard product here feels well below the brand's normal standard. I think it's just old and needs a complete refit. The drain smell in the room didn't help. On the positive side, staff are friendly, and the breakfast was as it should be. Hotel- cmanager, Owner at ibis budget Brussels South Ruisbroek, responded to this review Dear Pt,Thank you for your valuable feedback.We are delighted that our location served as a convenient stop during your journey and that our friendly team made a positive impression.We sincerely regret that some aspects of your stay did not meet your expectations. Our standard designs prioritize practical comfort, and we continually assess our facilities to align with guest needs. Please know our maintenance team thoroughly investigates any concerns to uphold our commitment to quality.Furthermore, we are pleased your morning experience was enjoyable. Your recognition motivates our team to maintain the welcoming service we strive to provide every guest.We look forward to welcoming you again soon.Best wishes,Ibis Budget Brussels South, Reception

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• User:Chloe S

  Trip type: Family

  Awful! Avoid if you have young children

  08 Sept 2025

  We arrived in the evening and checked in with no issues — 4 adults and an 11-month-old baby, with 2 rooms booked. The rooms were basic as expected, but also dirty and unsanitary. Under the beds there was visible dirt, and there was even chewing gum stuck underneath the bunk bed above the double bed.The toilet was essentially a cupboard with a motion-sensor light that switched off after about 20 seconds, meaning you had to get up mid-use to reactivate it. Both rooms had this issue. The air conditioning also didn’t work, which was a big problem as it was around 30°C during our stay.Because we had a baby who is crawling and exploring, the dirty floors made it unsafe to stay. We raised the concerns with reception and were offered new rooms, but as both of our original rooms had the same problems, we didn’t feel confident moving all of our belongings (and baby gear) for the issues to remain. We decided to book another hotel for the same night.At reception, we were told a refund would be arranged if we emailed management. However, after many emails, the refund was refused on the basis that the rooms were “clean” (which they were not). ALL.com, who we booked through, have been trying to contact the hotel on our behalf, but the hotel is now ignoring them entirely.Overall, this was a very poor experience — unhygienic, unbearably hot, and not family-friendly. We would not stay here again. Hotel- cmanager, Owner at ibis budget Brussels South Ruisbroek, responded to this review Dear ChloeThank you for taking the time to review your recent stay at our hotel.We sincerely apologize that your experience fell short of our usual standards in multiple aspects. While we strive to maintain impeccable cleanliness through daily housekeeping, we regret this wasn't reflected during your stay. Our team is always available to address immediate concerns through our 24-hour reception service.Regarding temperature control, our rooms feature individually adjustable air conditioning complemented by available fans. We're sorry this didn't provide adequate comfort during the warmer weather. For future visits, our ground floor sun terrace offers alternative relaxation spaces.We would like to clarify that our rooms are regularly inspected and are generally very clean. In your case, we had offered alternative rooms, which we believe would have met your expectations, but unfortunately, you declined this solution. As a result, we cannot consider a refund. Your experience helps us improve our processes while maintaining our commitment to straightforward booking policies.We certainly hope that we can welcome you back again.Best regards,Ibis Budget Brussels South, Reception

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• User:hazinbint

  Trip type: Couples

  More Like a Budget Hostel

  30 Jun 2025

  I would describe this place more as a cheap hostel or youth accommodation rather than a hotel. The staff was friendly and smiling, but the cleanliness left much to be desired. Breakfast was definitely not worth the price. This type of accommodation is clearly intended for a different kind of clientele.We were looking for something close to Nemo33, but next time we’ll definitely stay elsewhere. Hotel- cmanager, Owner at ibis budget Brussels South Ruisbroek, responded to this review Dear Guest,We appreciate you taking the time to share your feedback about your stay with us.We are delighted to hear that our team members provided welcoming service during your visit.However, we are sorry that your stay did not fully meet your expectations. Please accept our sincere apologies regarding the maintenance standards you encountered. Our housekeeping team is always available to promptly address any concerns during your stay. As for the morning meal, we offer both a complete continental breakfast buffet and an express option to cater to different preferences and budgets.We hope you will give us another opportunity to serve you better in the future.Best regards,Ibis Budget Brussels South, Reception

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• User:DruffTravel

  Trip type: Friends getaway

  Basic yet comfortable and clean

  02 Jan 2025

  So it is what is says on the can basically, I is budget.The best way to describe it is good standard student accommodation.The hotel is 2 stops away from Brussels Midi and from the train station a maximum 5 minutes walk - very convenient. However it's worth noting the trains are c. Every half an hour and not 24 hours a day. The Uber then becomes a necessity to/from Brussels. Upon checking on the receptionist was very nice and efficient. To the right of reception is the breakfast room and to the left a coffee machine and some purchasable food/drink items. En-route to the room it is evident this hotel is very tired and budget. I would imagine the hotel does not see such profits from its rates to justify a refurb. Now to be clear the room was very comfortable and clean, it's just basic. There is nothing about it that is mid level or luxury but for those on a budget it is ideal! Hotel- cmanager, Owner at ibis budget Brussels South Ruisbroek, responded to this review Dear Danio, Thank you for taking the time to share your review.We are pleased that you found our accommodations to be comfortable and our premises consistently maintained to a high standard of cleanliness. It's also great to hear that our reception team's efficiency contributed positively to your experience.However, we acknowledge your observations regarding the hotel's appearance and understand that while our budget-friendly options meet many travelers' needs, it may not fulfill all expectations for refurbishment. We appreciate your honest perspective and take it into consideration for our ongoing efforts to provide a satisfactory stay within the possibilities of our budget hotel concept.Finally, we are delighted that our location was convenient for your travels and that our proximity to public transport options facilitated your exploration of Brussels.We hope we will have the opportunity to see you again in the future. Best regards,Juan CORBEAU, General Manager

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• User:hkg2009hkg

  Trip type: Solo travel

  Good price, standard ibis, under 10 minutes from train

  09 Nov 2024

  It's less than 10 minutes' walk from Ruisbroek station, which is on the S2 line just 2 stops from Midi station. There is a Carrefour Express supermarket right outside the station if you need some pastries, snacks, and drinks. The room is like a standard ibis - functional and reasonably spacious. The room was clean although some scruff marks where the wall meets the floor show their age. Windows can open and the heating was strong! Strangely, my room's lights turn on automatically during the night even after I had turned them off, but otherwise I had a very pleasant stay and saved a bit of money while not being too far from Brussels. If you want to head to Ghent or Bruges for a day trip, you can buy a single ticket from Ruisbroek to either city on the Belgian railways website. To get into Brussels, you can buy a Brupass XL which allows unlimited travel for an hour after activation, which includes the metro and buses. Hotel- cmanager, Owner at ibis budget Brussels South Ruisbroek, responded to this review Dear Guest, Thanks for your review about our hotel.We are delighted that you found our hotel to be a good value and appreciated its proximity to Ruisbroek station, making your travel to and from the city convenient. It's great to know that the nearby amenities, such as the Carrefour Express, added to your comfort during your stay. However, we regret to hear about the issue with the room's lights turning on unexpectedly during the night. We understand how important an uninterrupted night's sleep is and apologize for any inconvenience this may have caused. Nonetheless, we're pleased that you enjoyed the functionality and reasonable space offered in our rooms, as well as the cleanliness and effective heating system. The ability to open the windows for fresh air is another aspect we are glad you liked, ensuring a comfortable room environment.We are hoping to welcome you back in the future. All the best.Juan CORBEAU, General Manager

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