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Novotel Brussels Airport

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Novotel Brussels Airport

locationDiegem, Brussels

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About Novotel Brussels AirportAbout Novotel Brussels Airport

Location

This hotel welcomes guests in Diegem/Machelen.

Facility

The hotel has 2 lifts and features 209 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including golf, archery, a gym, aerobics, a sauna, a steam bath and a hammam. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Amenities at Novotel Brussels Airport Amenities at Novotel Brussels Airport

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Archery

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      Children's Entertainment

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      Golf

    • -

      Gym

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Beach

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

446

Very Good

873

Average

394

Poor

111

Terrible

85

Recent Reviews: 1909

  • User:Tom D

    Trip type: Family

    Just what you need when you miss your flight

    rating30 Mar 2026

    Just what you need when you miss your flight. Free shuttle from and to the airport. Friendly staff and good food and interesting drinks. Hotel- cmanager, Owner at Novotel Brussels Airport, responded to this review Dear Guest,Thank you for letting us know how satisfied you were with your recent stay.We are thrilled you had such a positive experience during your unexpected stay.Our team is delighted you appreciated the convenient shuttle service and enjoyed our diverse food and beverage offerings. It’s wonderful to hear our staff made you feel welcome and supported throughout your time with us.We look forward to welcoming you back.Your Novotel Brussels Airport Team

  • User:maybeafrog

    Trip type: Solo travel

    Useful, but that's it.

    rating08 Feb 2026

    Great location and friendly staff. Basic but clean room. Soundproofing seemed okay, though I don't know how full the hotel was (I definitely did not see more than a handful of people during my one night stay). Still a bit expensive for what it is (the bar was disappointing and the whole atmosphere felt a bit sad). Great for a short stay close to the airport, which I guess is its intended purpose, but that's it. Hotel- cmanager, Owner at Novotel Brussels Airport, responded to this review Dear Guest,Thank you for taking the time to share feedback regarding your recent visit.We are delighted that our convenient location near the airport contributed to a smooth travel experience and that our team’s warm service made you feel welcome. Our commitment to maintaining spotless accommodations is always a priority, and we’re glad this was reflected during your stay.We sincerely regret that certain aspects of your visit were not as enjoyable as anticipated. The pricing structure of our hotel is designed to balance accessibility with the quality services we provide, and we understand that perceptions of value can vary. Your comments about the atmosphere and bar offerings are noted, and we will review them to identify areas where we can enhance the experience.Nonetheless, we are pleased that the soundproofing and room setup met your needs for a quiet, restful environment. As our guest, your comfort is always at the heart of what we do, and we hope to have the opportunity to welcome you back for a more fulfilling stay.We hope to be able to welcome you for an improved experience in the future.Best wishes,Your Novotel Brussels Airport Team

  • User:Sajan K

    Trip type: Solo travel

    Will visit again, pls prepare good pizza for common man 😀

    rating01 Dec 2025

    Breakfast is all the same every dayToday I ordered a pizza for dinner worth eating when hungry, after that the base was horrible for 15 euro, staff was all friendly, since I did not took the buffet!! Too much me for 33 euros since I am alone and don’t eat too much these days, please put 100% when it’s a small meal, thanks Hotel- cmanager, Owner at Novotel Brussels Airport, responded to this review Dear Guest, Thank you for providing us with your feedback.It's wonderful knowing you plan to return and noticed our team's efforts.That said, we acknowledge some meal aspects fell short. Our kitchen team continuously works on quality control while balancing buffet and à la carte offerings.Finally, we're glad your stay overall met expectations and hope you noticed our convenient airport proximity during travels.We would be thrilled to count you among us once again.Kind regards,Your Novotel Brussels Airport Team

  • User:vdaenterprises

    Trip type: Couples

    Very affordable stay and great service.

    rating23 Aug 2025

    Decided to stay the night near Brussels Airport prior to departing on vacation the following day. The hotel stay was amazing with fantastic service. We were also able to book long-term parking at an AMAZING rate (HINT: MUCH lower than any airport rates) for the duration of our time away, and get a free courtesy shuttle bus straight into the airport. We would 100% HIGHLY recommend this hotel! Hotel- cmanager, Owner at Novotel Brussels Airport, responded to this review Dear Guest,Thank you for taking the time to review your stay.We're delighted you chose our hotel before your trip and appreciated our services.Our team takes pride in offering convenient airport access paired with value-focused packages. The parking solution you used helps many travelers start their journeys stress-free, and we're glad our shuttle provided smooth transfers. Knowing you'd recommend us truly motivates our staff to maintain these standards.We look forward to seeing you in the future.Kind regards,Your Novotel Brussels Airport Team

  • User:Per S

    Trip type: Solo travel

    Avoid this hotel when stranded by Brussels Airlines

    rating02 Jun 2025

    Terrible hotel. My flight was delayed and missed the connection. I was told that I would get a single room, dinner and breakfast by the Brussels Airlines. At the hotel no room was available and I had to get a spare bed in a three bed room with 2 people I didn't know. These snored so I couldn't sleep. I arrived late and no dinner was served and I had to leave early so no breakfast was served. Avoid! Hotel- cmanager, Owner at Novotel Brussels Airport, responded to this review Dear Ed,Thank you for taking the time to share your experience with us.We sincerely regret that your accommodation arrangements and dining experience did not meet your expectations.We regret that the information provided by the airline company where not correct and occur such a bad experience.We hope you will give us another opportunity to provide you with a more satisfactory experience.Best regards,Your Novotel Brussels Airport Team

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