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Novotel Brussels Off Grand Place

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Novotel Brussels Off Grand Place

locationBrussels, Brussels

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About Novotel Brussels Off Grand PlaceAbout Novotel Brussels Off Grand Place

Location

This hotel lies at the heart of the historical city just a few minutes from links to the public transport network (about 200 m away). Brussels airport is to be found some 30 minutes from the hotel.

Facility

The hotel welcomes guests in a 5-storey building with 2 lifts and 136 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A variety of shops are available, including a souvenir shop. Children can enjoy the playground. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, archery, a gym, callisthenics and aerobics. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a non-smoking restaurant and a bar. A continental breakfast buffet and lunch are served every day. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Novotel Brussels Off Grand Place Amenities at Novotel Brussels Off Grand Place

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Archery

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      Children's Entertainment

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      Cycling/Mountain Biking

    • -

      Gym

LocationLocation

Map preview

Around this property:

Public Transport

200 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1370

Very Good

1660

Average

403

Poor

76

Terrible

73

Recent Reviews: 3582

  • User:KayceezPeople

    Trip type: Couples

    Descent Stay, Would Return

    rating19 Apr 2026

    The property probably meets Novotel standards. Check-in was easy, rooms are decent, and we generally felt safe. The location is in a busy area. If you get a room on a street side and want to keep a window open, at some point it will be noisy. We found two of the USB outlets were broken and didn’t worm and there was some candy from a previous tenant under the luggage rack front desk took the information as we departed and we felt they would correct the problem. We didn’t have breakfast as there are plenty of places to get something in the morning. They do not offer parking but rely on a nearby parking garage. It is difficult, expensive, and hard to get your luggage from the car to the hotel. There is no loading zone at the hotel, either. Hotel- cmanager, Owner at Novotel Brussels Off Grand Place Hotel, responded to this review Dear Kaycee,Thank you for your kind review.We are delighted to hear your check-in was smooth and that our rooms provided the comfort you expected. It’s wonderful to know you felt secure throughout your visit.That said, we sincerely regret that certain aspects of your experience fell short. Our team has noted your feedback on the in-room facilities and parking challenges, and we will use it to enhance future guest stays. Our location near Central Station and the Grand-Place aims to balance accessibility with the vibrant surroundings you mentioned.Nonetheless, we appreciate your trust in our front desk team to address any concerns promptly. We hope the nearby breakfast spots added convenience to your mornings in Brussels.We hope that you will return in the future. Best regards,Jurgen Van der Haegen, General Manager

  • User:Compass35101833840

    Trip type: Family

    Noisy but good location

    rating29 Mar 2026

    Good location, walking distance from most sites and close to train station. Very noisy hotel - currently staying here and I hardly slept last night. Do not book if you are a light sleeper. Hotel- cmanager, Owner at Novotel Brussels Off Grand Place Hotel, responded to this review Dear Guest, We appreciate your candid feedback.We are pleased to hear that you found our location convenient for exploring the city and appreciated being close to the central train station.That said, we sincerely regret that some aspects of your stay fell short of your expectations. Our team is committed to ensuring a restful environment, and we are currently looking into additional measures to enhance soundproofing in our rooms.We are grateful that you chose our hotel for your visit to Brussels, and our central position continues to allow guests easy access to key attractions like the Grand-Place and nearby museums.We look forward to welcoming you back. Best wishes,Jurgen Van der Haegen, General Manager

  • User:XavierK807

    Trip type: Business

    One more night in Brussels

    rating18 Jan 2026

    Located in the city center with a public parking next to the hotel, you could not be more central! We arrived lately and we were still welcomed with a big smile! Our rooms were directly accessible and we could enjoy a quiet night. The rooms were super clean, big and functional. In the morning we could enjoy a good buffet breakfast buffet with a big selection of food. Nothing to add, just go there and enjoy. Hotel- cmanager, Owner at Novotel Brussels Off Grand Place Hotel, responded to this review Dear Xavier,Thank you for taking the time to share your feedback.We’re thrilled your arrival went smoothly and our team could welcome you warmly despite the late hour. It’s wonderful your rooms were ready and provided the quiet comfort you needed.Knowing you found the space clean, spacious, and practical means a lot to us. Starting your day with our varied breakfast selection sounds like a perfect way to explore Brussels. We aim to make every stay seamless for our guests.Your kind recommendation is the best compliment we could receive!We would be delighted to welcome you back on another occasion. All the best,Jurgen Van der Haegen, General Manager

  • User:Scenic39932241016

    Trip type: Family

    Perfecto!

    rating04 Dec 2025

    Amazing hotel. Near everything. Staff exceptional. Beds super comfy and rooms are lovely.Thank you for making our stay so lovely!!! Hotel- cmanager, Owner at Novotel Brussels Off Grand Place Hotel, responded to this review Dear Guest, Thanks for this glowing review of your recent experience.We’re thrilled you had such a fantastic experience at Novotel Brussels Off Grand Place!It’s wonderful to hear you appreciated our central location, exceptional team, and comfortable accommodations. Our staff takes pride in delivering attentive service, and we’re glad our beds and room amenities added to your comfort. Knowing you found great value and quality throughout your stay truly motivates us.We hope to see you again soon.Best wishes,Jurgen Van der Haegen, General Manager

  • User:Tourist16231235448

    Trip type: Family

    A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis

    rating28 Oct 2025

    A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisisWhat should have been a joyful weekend in Brussels with my Dutch family turned into a distressing situation due to a sudden and serious cardiovascular health emergency involving my stepmother. With no choice but to cancel our plans last minute, I reached out to all parties involved to explain the situation.Every other booking—from excursions to our reservation at the renowned restaurant Aux Armes de Bruxelles—was cancelled without issue. Each provider responded with understanding and empathy, recognizing that health emergencies are unpredictable and deserving of compassion.Unfortunately, Novotel Grand Place Brussels stood in stark contrast. Despite explaining the gravity of the situation and requesting a minimum level of flexibility or empathy, the hotel categorically refused to accommodate or even acknowledge the exceptional circumstances. Their response was rigid, impersonal, and devoid of any human consideration.As I am currently abroad, I was unable to manage the situation in person, which made the lack of support even more difficult. I had hoped for a gesture of goodwill—be it a partial refund, a credit, or even a simple acknowledgment of the situation. Instead, I was met with a cold, bureaucratic stance that felt entirely out of step with the hospitality industry’s values.This experience has left me deeply disappointed—not only because of the financial loss, but because of the missed opportunity for Novotel to show that they care about their guests as people, not just bookings.I sincerely hope the management reflects on this and considers how a touch of empathy can go a long way in building trust and loyalty. Hotel- cmanager, Owner at Novotel Brussels Off Grand Place Hotel, responded to this review Dear Guest,Thank you for sharing your feedback about your experience at our hotel.We sincerely apologize that your experience fell short of expectations during such a challenging time. While our standard cancellation policies are designed to ensure fairness for all guests, we deeply regret that we couldn't find a more compassionate solution given your exceptional circumstances. Our 24-hour reception team is always available to discuss urgent situations, and we wish we'd been able to connect you with appropriate support while you were abroad.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Jurgen Van der Haegen, General Manager

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