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Pentahotel Brussels City Centre

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Pentahotel Brussels City Centre

locationBrussels, Brussels

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About Pentahotel Brussels City CentreAbout Pentahotel Brussels City Centre

Location

The hotel is ideally located near the elegant Avenue Louise in the business centre of Brussels. Brussels International Airport is approximately 15 km from the hotel.

Facility

201 rooms, including 7 suites, 98 single rooms and 68 double rooms, are located on 8 storeys and can be reached by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, medical assistance, room service (for a fee), an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine, projector and photocopier is available. 10 conference rooms are available for lectures, presentations and meetings.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a games console and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, bowling and callisthenics. A wellness area with a spa is available at the hotel.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. Bed and breakfast is offered as a catering option. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Pentahotel Brussels City Centre Amenities at Pentahotel Brussels City Centre

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Bowling

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      Cycling/Mountain Biking

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      Gym

LocationLocation

Map preview

Around this property:

Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

525

Very Good

603

Average

236

Poor

97

Terrible

72

Recent Reviews: 1533

  • User:830suzanneg

    Trip type: Family

    Good choice of hotel would gladly return.

    rating07 Dec 2025

    Great rooms , varied and good quality breakfast and a buzzing atmosphere. The hotel is a fair walk to Grand Place area but perfectly walkable. There are plenty of shops and restaurants nearby. The hotel is lovely with a lot of young people staying and has an eco ethos which includes a no daily cleaning unless you want it. We were perfectly happy with that. The beds were very comfortable and the shower was excellent. My room was a little noisy but to be expected in a capital city and my room was a good size. We were very glad we chose the Pentahotel and would choose again. Hotel Manager, Owner at Pentahotel Brussels City Centre, responded to this review Dear Suzanne,Thank you for your kind review.We are thrilled you enjoyed your stay at Pentahotel Brussels City Centre.It’s wonderful you found your room comfortable and appreciated our varied breakfast offerings. We’re also glad our eco-friendly approach aligned with your values during your visit.That said, we regret any disturbance affected your rest. Rooms facing quieter areas are available upon request for future stays.Finally, we’re delighted our central location made exploring nearby shops and attractions convenient for you.It would be a pleasure to welcome you again. Best regards,Menno de Richemont, Regional General Manager Belgium & France

  • User:MADTourers

    Trip type: Friends getaway

    “Great Stay, but Parking Needs Improvement”

    rating02 Dec 2025

    The hotel is in an excellent location, just a short walk from the city centre. The staff were friendly and helpful, and the room was clean with a very comfortable bed. However, the parking was extremely expensive, and the basement layout made it hard to find both the car park and the hotel lift. Overall, a pleasant stay with a few areas that could be improved Hotel Manager, Owner at Pentahotel Brussels City Centre, responded to this review Dear Toure,Thank you for sharing your review.We're delighted you appreciated our helpful team members and found your room comfortable.That said, we're sincerely sorry some aspects didn't meet your expectations. Our parking facilities aim to offer convenience through direct elevator access, though we understand this wasn't your experience.Nonetheless, we're thrilled our central location served you well for exploring Brussels. We hope you managed to enjoy nearby attractions like Avenue Louise during your stay.We hope to have the occasion to welcome you back in the near future.Kind regards,Menno de Richemont, Regional General Manager Belgium & France

  • User:Elias D

    Trip type: Business

    Great location and friendly staff, but some room for improvement

    rating19 Nov 2025

    I stayed at the Penta Hotel in Brussels City Centre and had a generally positive experience. The location is superb; easy to get around, close to plenty of shops and restaurants, and still surprisingly quiet at night. The staff were friendly and welcoming, and the breakfast was decent with enough variety to start the day comfortably.The room itself was quiet, but the cleanliness could have been better. A few details were missed, and it didn’t quite feel as fresh as it should for a hotel in this category. The biggest downside was the lack of good air-conditioning options; the room felt stuffy and cold at times. The TV and available channels didn’t really work, so there weren’t any proper in-room options for entertainment.Overall, it’s a solid stay -comfortable enough, great location, and good service- but with a few areas that could be improved. I’d rate it around 3.5 to 4 out of 5. Hotel Manager, Owner at Pentahotel Brussels City Centre, responded to this review Dear Elias,Thank you for your feedback concerning your stay with us.We're delighted you appreciated our central location and found our team welcoming during your visit. Our Pentalounge breakfast selection aims to provide a satisfying start to each day, and we're glad you enjoyed the variety.That said, we regret any inconvenience you experienced with room amenities. Our housekeeping team is always available for additional cleaning requests, and we're reviewing temperature control procedures to ensure comfort. While our Smart TVs normally offer entertainment options, we'll investigate this technical matter.Finally, we hope our convenient access to Brussels' attractions made exploring effortless during your visit. Our Friends program offers exclusive benefits for your next booking should you choose to return.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,Menno de Richemont, Regional Director Belgium

  • User:alexgN1493QE

    Trip type: Family

    Big room but not fit for a family.

    rating29 Oct 2025

    Our junior suite that should fit three contained a large double bed and a cot, our infant was far too big for a cot, we were misled into thinking the room would have a double bed and a sofa bed. Food at the hotel was slow but tasty. Our room was right above the bar making it very noisy into the late hours of the night. Hotel Manager, Owner at Pentahotel Brussels City Centre, responded to this review Dear Alexgn,Thank you for your review.We are pleased to hear you enjoyed the flavors of our Pentalounge offerings during your stay.That said, we sincerely regret that some aspects of your experience fell short of expectations. Our junior suites offer multiple bedding configurations upon request, and we encourage guests to consult our team about specific needs. For future visits, we recommend requesting higher-floor rooms or those with courtyard views to enjoy our signature Penta tranquility.We hope to welcome you back on a future occasion for an improved experienceBest wishes,Menno de Richemont, Regional Director Belgium

  • User:Global19870511165

    Trip type: Business

    Avoid this hotel if you can

    rating01 Jul 2025

    Rooms are not very clean. Air condition cant be used because it smells really bad. Windows cant be opened more than few centimeters, so you dont get any fresh air, there is no ventilation. For one night its probably ok, but for longer I dont recommend. Hotel doesnt clean rooms, only once per 4 days, they say its because of ecology but if they wanted to be green, they would let you open windows instead of forcing you to use AC. Fridge doesnt cool too much, I had to throw out cheese after one day because it wasnt cold enough in the fridge. There is yellow stain on my blanket, they should throw it out, its disgusting. Stains in the bathroom, and the carpet is filthy. No room to put in your clothes or other things. Also they want you to feel guilty using elevators, there are stickers that if you use it you are lazy. After a long day, I should go by stairs to 8th floor with my luggage, to save the hotel owners money for electricity? Right. Generic answer to all bad reviews, promising improvement. But those reviews are months old and still no improvement. They say they care, but they dont. Hotel Manager, Owner at Pentahotel Brussels City Centre, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback with us.We sincerely apologize that your stay did not meet your expectations. Our housekeeping schedule aims to minimize environmental impact while maintaining comfort, and our team remains available to provide additional service upon request. The temperature control units undergo regular maintenance, and our front desk team can assist with adjustments for optimal comfort.The storage solutions and room amenities are designed according to our brand standards, and we maintain strict quality control measures. Our maintenance team promptly addresses any concerns about room facilities to ensure proper functionality.Our sustainability initiatives, including elevator messaging, reflect our commitment to environmental responsibility. We take all feedback seriously and continuously work to enhance guest comfort while maintaining our environmental standards.We hope to have the opportunity to provide you with a more comfortable experience in the future.Best regards,Menno de Richemont, Regional Director Belgium

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