Pentahotel Brussels City Centre

Recent Reviews: 1543

• User: Riona M

  Trip type: Friends getaway

  terrible

  Absolutely disgraceful behaviour from someone who calls himself a hotel manager.I was standing alone late at night waiting for a taxi when the HOTEL MANAGER decided this was an appropriate opportunity to approach me, flirt with me, make me feel extremely uncomfortable and pressure me into adding him on Instagram. He then had the audacity to say, “I’ll walk you to your room.”Are you actually joking… Read moreAbsolutely disgraceful behaviour from someone who calls himself a hotel manager.I was standing alone late at night waiting for a taxi when the HOTEL MANAGER decided this was an appropriate opportunity to approach me, flirt with me, make me feel extremely uncom… Read more

• User: jayne s

  Trip type: Couples

  Tired Hotel, Poor Service. Inexperienced staff.

  Great location with parking. Hotel is tired and feels a bit grubby. Staff completely inattentive, more interested in chatting amongst themselves. Cleanliness not 100%.Rooms a great size, beds comfy. Breakfast terrible. Congealed eggs. Wouldn't return or recommend. Previously stayed at Penta Liepzig which was amazing. Hotel Manager, Owner at Pentahotel Brussels City Centre, responded to this rev… Read moreGreat location with parking. Hotel is tired and feels a bit grubby. Staff completely inattentive, more interested in chatting amongst themselves. Cleanliness not 100%.Rooms a great size, beds comfy. Breakfast terrible. Congealed eggs. Wouldn't return or recomm… Read more

• User: Fernanda O

  Trip type: Couples

  Extremely unprofessional and disappointing experience.

  We booked this hotel five months in advance, only to receive a vague message just six days before check-in saying that they could no longer accommodate us due to unspecified “technical issues” that had supposedly left the rooms “out of order.” When we contacted the hotel for clarification, their responses were extremely vague, and they refused to take any responsibility, stating that “this event i… Read moreWe booked this hotel five months in advance, only to receive a vague message just six days before check-in saying that they could no longer accommodate us due to unspecified “technical issues” that had supposedly left the rooms “out of order.” When we contacte… Read more

• User: ?nna P

  Trip type: Friends getaway

  Avoid! Hotel canceled my reservation one week before arrival

  I am very disappointed with my experience at this hotel. I made my reservation back in January, only for the hotel to cancel it just one week before my arrival, citing 'technical reasons.'This situation was incredibly stressful. Instead of enjoying the excitement and preparation for my trip, I had to spend my precious time and energy dealing with this unexpected crisis. It was mentally exhausting… Read moreI am very disappointed with my experience at this hotel. I made my reservation back in January, only for the hotel to cancel it just one week before my arrival, citing 'technical reasons.'This situation was incredibly stressful. Instead of enjoying the excitem… Read more

• User: 830suzanneg

  Trip type: Family

  Good choice of hotel would gladly return.

  Great rooms , varied and good quality breakfast and a buzzing atmosphere. The hotel is a fair walk to Grand Place area but perfectly walkable. There are plenty of shops and restaurants nearby. The hotel is lovely with a lot of young people staying and has an eco ethos which includes a no daily cleaning unless you want it. We were perfectly happy with that. The beds were very comfortable and the sh… Read moreGreat rooms , varied and good quality breakfast and a buzzing atmosphere. The hotel is a fair walk to Grand Place area but perfectly walkable. There are plenty of shops and restaurants nearby. The hotel is lovely with a lot of young people staying and has an e… Read more