Pestana Brussels Schuman

Recent Reviews: 1973

• User: Dream23406592833

  Trip type: Friends getaway

  Disrespectful and Unprofessional Staff Behavior

  Upon check-in (2 guests, booking made one month in advance), our room had only one bathrobe and one bottle of water. My polite request for an additional bathrobe was met by the receptionist with a rude and dismissive response.Around 11:00 PM, a manager came to the room and behaved in a condescending, sarcastic, arrogant and openly disrespectful manner. He showed no interest in resolving the issue,… Read moreUpon check-in (2 guests, booking made one month in advance), our room had only one bathrobe and one bottle of water. My polite request for an additional bathrobe was met by the receptionist with a rude and dismissive response.Around 11:00 PM, a manager came to… Read more

• User: 903tanl

  Trip type: Couples

  Everything you expect from a Marriot. It is a restful and stress free hotel.

  Excellent hotel for a short stay in Brussels. This hotel has a good location in central Brussels next to the UN building. It is quiet and the rooms are clean. I had an excellent sleep on their comfortable bed and well ventilated/dark rooms. Checking was fast and friendly. Everything is as expected from a marriot branded hotel.Excellent hotel for a short stay in Brussels. This hotel has a good location in central Brussels next to the UN building. It is quiet and the rooms are clean. I had an excellent sleep on their comfortable bed and well ventilated/dark rooms. Checking was fast a… Read more

• User: Danis K

  Trip type: Family

  επιπλέον χρεώσεις και μη επιστροφή χρημάτων

  μαζί με την χρέωση του δωματίου χρεώνεσαι 40€ "ασφάλεια" τα οποία μετά θεωρητικά πρέπει να στα επιστρέψουν μετά από 5 εργάσιμες ημέρες. Κάτι όμως που δεν συμβαίνει στην πραγματικότητα. Δείτε την απαντηση του ξενοδοχείου για την μη επιστροφή των χρημάτων.---------Dear Mr. Kokkinos,What my talent, Esther, try to explain is, if you have used the phone application for payment upon check-in or contactl… Read moreμαζί με την χρέωση του δωματίου χρεώνεσαι 40€ "ασφάλεια" τα οποία μετά θεωρητικά πρέπει να στα επιστρέψουν μετά από 5 εργάσιμες ημέρες. Κάτι όμως που δεν συμβαίνει στην πραγματικότητα. Δείτε την απαντηση του ξενοδοχείου για την μη επιστροφή των χρημάτων.------… Read more

• User: Alicia C

  Trip type: Business

  Good business hotel

  Hotel perfect located easy to access from the airport and near to EU parliament. Very much a business hotel with quiet rooms and large desks for working.Breakfast and all food was self service, to the extent that if you wanted anything hot you had to microwave it yourself, or even make your own scrambled eggs. I found the lack of waiter service for even a cup of coffee too impersonal and after thr… Read moreHotel perfect located easy to access from the airport and near to EU parliament. Very much a business hotel with quiet rooms and large desks for working.Breakfast and all food was self service, to the extent that if you wanted anything hot you had to microwave… Read more

• User: william b

  Trip type: Couples

  Perfect stay

  Perfect stay in Brussels ,close to the Metro and train station. Nice room .MILLION thanks to the Recepción. The staff is v ery friendly, especially Esther,Pierrick,Angela and Gaja. I WILL COMEBACK . To improve... the breakfast ,is ok but could be better. Anabela Esteves, Guest Services / Front Office at Aloft Brussels Schuman, responded to this review Dear Guest,On behalf of the entire hotel… Read morePerfect stay in Brussels ,close to the Metro and train station. Nice room .MILLION thanks to the Recepción. The staff is v ery friendly, especially Esther,Pierrick,Angela and Gaja. I WILL COMEBACK . To improve... the breakfast ,is ok but could be better. An… Read more