Pestana Brussels Schuman

Recent Reviews: 1973

• User:Dream23406592833

  Trip type: Friends getaway

  Disrespectful and Unprofessional Staff Behavior

  18 Dec 2025

  Upon check-in (2 guests, booking made one month in advance), our room had only one bathrobe and one bottle of water. My polite request for an additional bathrobe was met by the receptionist with a rude and dismissive response.Around 11:00 PM, a manager came to the room and behaved in a condescending, sarcastic, arrogant and openly disrespectful manner. He showed no interest in resolving the issue, made mocking and sarcastic comments (including “Do you expect me to sew a bathrobe?” and “Be happy with what you have”), and repeatedly suggested moving rooms at a late hour instead of providing a solution.His behavior toward me as a guest was especially inappropriate — mocking, humiliating, and lacking basic respect.This was not about a bathrobe. It was about professionalism, dignity and respect toward a guest. I travel frequently and have never experienced such disrespect in any hotel before.When I asked to call a manager who I can talk to, he answered in a sarcastic manner that he is a manager of the hotel and not any administrative members here. Location and room was nice but this situation spoiled all the experience. Never again will stay in this hotel.

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• User:903tanl

  Trip type: Couples

  Everything you expect from a Marriot. It is a restful and stress free hotel.

  02 Aug 2025

  Excellent hotel for a short stay in Brussels. This hotel has a good location in central Brussels next to the UN building. It is quiet and the rooms are clean. I had an excellent sleep on their comfortable bed and well ventilated/dark rooms. Checking was fast and friendly. Everything is as expected from a marriot branded hotel.

• User:Danis K

  Trip type: Family

  επιπλέον χρεώσεις και μη επιστροφή χρημάτων

  14 May 2025

  μαζί με την χρέωση του δωματίου χρεώνεσαι 40€ "ασφάλεια" τα οποία μετά θεωρητικά πρέπει να στα επιστρέψουν μετά από 5 εργάσιμες ημέρες. Κάτι όμως που δεν συμβαίνει στην πραγματικότητα. Δείτε την απαντηση του ξενοδοχείου για την μη επιστροφή των χρημάτων.---------Dear Mr. Kokkinos,What my talent, Esther, try to explain is, if you have used the phone application for payment upon check-in or contactless, we’ll never have your CC number in our system for safety and security reasons. Because of that, even if you persist saying that you have used the CC ended ****, we cannot tell you so because we don’t have it.“May I ask if maybe you used your phone when you checked in? When the phone is used for a payment, the numbers of the credit card change for security reasons.”As the amount has been released from our side and we don’t have it anymore, I’m sending you here the phone number from the VISA central from Greece, so you can contact them and ask for the 40€. Notice that for security and safety reasons, we are not allowed to call Visa central on you behalf – 00 800 4412 1092 Unfortunately, there’s nothing more that we can do for you at this point. You understand that we cannot give you what we don’t have anymore. Wish you a good day.Best regards,---------------- Anabela Esteves, Guest Services / Front Office at Aloft Brussels Schuman, responded to this review Dear Mr. Kokkinos,Upon check in we pre-authorize the full amount of the stay in additoin to 40€ for any extras or incidentals. When you checked out, as you did not have any extras, the 40€ get automatically released from our system. We have no control over these 40€ once they are released from our system. After checking again, it happens that you gave a debit card instead of a credit card despite our hotel policy requesting a credit card. The reason we ask for a credit card instead of a debit card is because of the delay in which the money is realsed back to you. It can take up to 1 month for banks to process the release instead of the usual 3-5 business days. It is for this reason that my colleague Anabela has provided the contact number to see direclty with Visa.Kind regards.

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• User:Alicia C

  Trip type: Business

  Good business hotel

  04 Apr 2025

  Hotel perfect located easy to access from the airport and near to EU parliament. Very much a business hotel with quiet rooms and large desks for working.Breakfast and all food was self service, to the extent that if you wanted anything hot you had to microwave it yourself, or even make your own scrambled eggs. I found the lack of waiter service for even a cup of coffee too impersonal and after three days working by myself - lonelySo would recommend a better value breakfast with more personal service at one of the nearby cafe. - for supper there are endless places to eat just down the street. Anabela Esteves, Guest Services / Front Office at Aloft Brussels Schuman, responded to this review Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the A-Team as a way of celebrating the great guest experiences we delivered. Concerning our Breakfast, it's a self-service buffet and there're several different items including special diets, a variety of fresh juices and scramble eggs. We worked to improve our breakfast to make it more challenging taking in consideration our guests requests and it’s the best price comparing to other hotels in the area. I'm sorry if it doesn't correspond to you! Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon.Best regards,Anabela EstevesFront Office ManagerAloft Brussels Schuman

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• User:william b

  Trip type: Couples

  Perfect stay

  29 Mar 2025

  Perfect stay in Brussels ,close to the Metro and train station. Nice room .MILLION thanks to the Recepción. The staff is v ery friendly, especially Esther,Pierrick,Angela and Gaja. I WILL COMEBACK . To improve... the breakfast ,is ok but could be better. Anabela Esteves, Guest Services / Front Office at Aloft Brussels Schuman, responded to this review Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the A-Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon.Best regards,Anabela EstevesFront Office ManagerAloft Brussels Schuman

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