Sofitel Brussels Europe

Recent Reviews: 302

• User:132davec

  Trip type: Family

  Would recommend, but 8/10

  27 Apr 2026

  This is a high end luxury hotel, but didn't feel very 5 star. I would recommend it to a friend, but with a few caveats. It's a great hotel, but did not live up to the expectations that come along with being such a high end place. Location: Amazing, right near a market with plenty of dining options and walking distance to a bunch of attractions / parks. Clearly in a nice part of town.Rooms: The beds are very small and the layout is not great if you're travelling with someone. The shower glass is the wall separating the room from the bathroom so if you're partner is asleep you're either lighting up the whole room or showering in the dark. There's also only 2 towel hooks, but plenty of wall space to put 2 more.Serivce: Everyone was very nice and had great attitudes. But one day the valet did not get my car even though I called ahead. After about 20 minutes I just went and grabbed my keys and got the car myself. Food: The in-room dining was fantastic, we both loved our meal. The breakfast was hit or miss, one day there was barely anything out and we didn't get coffee, the next there were tons of options and service was great.Gym: The gym is ok with decent amount of equipment, but the steam room was not working when I went in.Misc: If you change rooms or your key becomes deactivated, you can't use the elevator. You also can't use the steps, since the door to access the hallway from the steps is locked by a key. Alexandre MAES-KELLY, Guest Services / Front Office at Sofitel Brussels Europe, responded to this review Dear Madame, We sincerely hope that you came back safely. Thank you for taking the time to share such a detailed review. We truly appreciate both your kind words and your constructive feedback.We’re delighted to hear that you enjoyed our location, in-room dining, and the friendliness of our team. It’s also encouraging to know you would recommend us, even with some reservations.That said, we’re sorry that certain aspects of your stay did not meet the expectations of a five-star experience. Your comments regarding room layout, lighting, and amenities like towel hooks are very helpful, and we will share them with our design and housekeeping teams for review. We also regret the inconvenience you experienced with the valet service and elevator/key access—this is certainly not the seamless experience we aim to provide. As per my position, I am particularly sensible to your comment and we are currently working on that point. We also sincerely apologize for the confusion regarding the steam room. It operates via a button located inside, allowing it to be activated on demand. It remains switched off the rest of the time as part of our commitment to a more environmentally responsible approach. We regret that we did not inform you of this during your visit. Please do not hesitate to reach out to our team on site, who will be happy to assist you if needed.Your feedback is invaluable in helping us refine our service and facilities. We hope to have the opportunity to welcome you back in the future and provide a stay that fully reflects the high standards we strive for.Thank you once again for taking the time to share your experience with us,Kind regards,

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• User:Alejandra M

  Trip type: Friends getaway

  Happy Time

  19 Apr 2026

  Excellent service, great atmosphere Alexandre MAES-KELLY, Guest Services / Front Office at Sofitel Brussels Europe, responded to this review Dear Sir, dear Madam,Thank you for sharing your kind feedback following your recent stay with us.We are delighted to read that you had such an enjoyable experience with friends and that you found your stay both pleasant and worthy of recommendation. Your satisfaction is our greatest reward.It would be a true pleasure to welcome you back again soon for another memorable stay.Yours sincerely,

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• User:Jeff F

  Trip type: Solo travel

  Sofitel always on point.

  10 Apr 2026

  Another stay at a Sofitel with predictable superb results. I am fortunate that this trip to Brussels made the location at 1 Place Jordan very convenient. Hotel is modern and geared towards experienced travelers. Staff is kind, patient and helpful. Particularly Andrea in the restaurant. Excellent dining and wine recommendations. Would stay here again without hesitation. Charlotte Coppée, Guest Services / Front Office at Sofitel Brussels Europe, responded to this review Dear Guest, We would like to thank you for sharing your kind feedback following your recent stay at the Sofitel Brussels Europe.We are truly delighted to read that your experience lived up to your expectations and that you continue to enjoy the Sofitel standard of excellence. It is wonderful to know that our location was convenient for your visit to Brussels and that you appreciated the modern atmosphere of the hotel.Your kind words about our team mean a great deal to us, and we are especially pleased to hear that Andrea made such a positive impression during your dining experience. We will be sure to share your compliments with her, as well as with the entire team.Thank you once again for your trust and recommendation. We are looking forward to welcoming you back for another superb stay very soon!Warm regards,Charlotte CoppéeGuest Relation & Duty Manager

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• User:Trueparisian

  Trip type: Business

  Good stay

  02 Apr 2026

  This hotel is located in the European institutions area of Brussels. Hotel is relatively new. Accor Diamond member here: was allowed to check-in at 9.30am which was super convenient and was upgraded to a luxury room. Very comfortable bed. Nice bathroom. Breakfast was good. Room service too. Small glitch when I checked -out as my invoice contained an extra expense. Was promptly handled by the front desk. Overall, nice stay. Would definitely return. Martina Costa, Guest Services / Front Office at Sofitel Brussels Europe, responded to this review Dear Guest,Thank you very much for taking the time to share your feedback following your recent stay at Sofitel Brussels Europe.We are delighted to read that you had an overall enjoyable experience with us and that you appreciated our location, the comfort of your upgraded room, as well as the quality of our breakfast and room service. We are also pleased that our team could accommodate an early check-in and make your stay even more convenient.As a valued ALL – Accor Live Limitless Diamond member, we would like to sincerely thank you for your loyalty and continued trust in our brand.We also appreciate your understanding regarding the inconvenience encountered at check-out. We are glad to know that our front desk team was able to resolve the matter promptly and efficiently.We truly look forward to your next visit.Kind regards,Charlotte CoppéeGuest Relation & Duty Manager

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• User:Animefan1980

  Trip type: Family

  Great stay for disability

  28 Mar 2026

  Great to be back at Sofitel Brussels, together with my disabled mother for an one day visit in Brussels Centre. Great services from check-in and my mother loves the room. Looking forward to diner and its breakfast. Martina Costa, Guest Services / Front Office at Sofitel Brussels Europe, responded to this review Dear guest,Thank you very much for sharing your kind feedback following your recent visit to the Sofitel Brussels Europe.We are truly delighted to welcome you back and to learn that you and your mother enjoyed your stay with us. It is especially rewarding to know that she appreciated the room and that your experience from check-in was smooth and pleasant.Providing attentive and comfortable service to all our guests, including those with specific needs, is of utmost importance to us, and your feedback means a great deal to our team.We hope you will fully enjoy your dinner and breakfast, and we look forward to making the rest of your stay just as memorable.It will be a pleasure to welcome you both again very soon.Kind regards,Alexandre MAES-KELLYFront Office Manager Sofitel Brussels Europe

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