The Scott Hotel

Recent Reviews: 1336

• User:Amal E

  Trip type: Business

  Terrible unaccessible hotel with unfriendly customer service

  24 May 2026

  My stay at the Scott Hotel in Brussels was horrible, particularly from an accessibility standpoint.Upon arrival after an international flight, I was informed that the elevator was out of service. As a guest with a mobility limitation in my leg, I require accessible accommodation. I had specifically booked a room on an upper floor with a balcony, relying on the basic expectation of functioning elevator access.From the outset, the hotel insisted that my reservation was non-refundable and refused to cancel the stay. At the same time, staff repeatedly assured me that the elevator issue was temporary and would be resolved shortly.Based on those assurances, I went ahead and accessed the room—by climbing five flights of stairs immediately after a long-haul international flight. This was not a minor inconvenience; it was physically difficult and inappropriate given my disability.No meaningful assistance was provided. My luggage was left in storage downstairs, leaving me without access to my belongings unless I repeatedly navigated the stairs. The elevator was never repaired during my stay, and the assurances I was given proved misleading.Ultimately, the situation made it impossible to reasonably remain at the hotel. I was forced to leave late at night and secure alternative accommodation elsewhere at my own expense.What is most troubling is not only the lack of accessibility, but also the combination of insisting the stay was non-refundable while simultaneously providing inaccurate assurances about the elevator repair. Had I been given truthful information, I would never have agreed to stay under these conditions.This experience fell far below acceptable standards of accessibility, transparency, and basic guest care. Guest Relations, Owner at The Scott Hotel, responded to this review Dear 77amale,Thank you for taking the time to share about your experience in our hotel. We are sorry to hear that not everything was as desired. We are always aiming to offer comfortable stay to our clients. Your complaint is certainly treated with the highest priority in order to improve our services.We thank you again for the feedback and we hope to welcome you again and offer you better experience. Warm regards,Radostina GrigorovaGuest RelationsThe Scott Hotel

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• User:Vacation00317854982

  Trip type: Family

  Horrible service.

  14 May 2026

  The hotel was lovely, but the service unfortunately was horrible. The person at the front desk in the mornings till three pm was horrible and rude, and seemed racist, from what I picked up his name is Vergil. Horrible attitude and extremely rude, does not listen to what the customer wants, but the rest of the staff there was lovely. I stayed for two nights on may 8-10 and we got two rooms, for me and my sister. We came at night and there was a lovely gentleman at the front desk, we got up to our room and saw that it wasn’t up to expectations, so we went down again and asked to switch rooms. The man said they were full, but would empty out tomorrow and that I would have to get to the desk before twelve and speak to his colleague and that it would be taken care of. The next morning, I came down at 9pm and told the person at the desk what had happened and what I was told the night before, and requested again to switch rooms, and he refused to listen. He kept cutting me off with “‘no. No. You think you know more than me? I work here, you’ve only been here one day, you don’t know anything.” Insanely rude. Everytime someone talked to him in a language other than French he’d get this disgusted look on his face and barely even manage to look at them, this includes me. In the end as I walked away he laughed about me to his colleague, and it was honestly a horrible experience. I expected better treatment than this. His name from what I know is Vergil. My daughter forgot her necklaces in the hotel room, and we called to try and see if we could get them shipped back, to no avail. Guest Relations, Owner at The Scott Hotel, responded to this review Dear Vacation00317854982,Thank you very much for taking the time to share your comments with us. We are sincerely sorry that your experience did not meet your expectations. Our goal being to offer the greatest satisfaction and exceed the expectations of our customers, we have shared your comments with our teams in order to prevent this type of situation from happening again.Best regard,Radostina GrigorovaGuest RelationsThe Scott Hotel

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• User:Kyle E

  Trip type: Friends getaway

  Stay away from this hotel

  09 May 2026

  The carpets in this hotel were filthy and the shower floor was so uneven it was hazardous. The clerk at the front desk was unfriendly and rude. I recommend not staying at this hotel. Guest Relations, Owner at The Scott Hotel, responded to this review Dear 802kylee,Thank you for taking the time to share about your experience in our hotel. We are sorry to hear that not everything was as desired. We are always aiming to offer comfortable stay to our clients. Your complaint is certainly treated with the highest priority in order to improve our services.We thank you again for the feedback and we hope to welcome you again and offer you better experience. Warm regards,Radostina GrigorovaGuest RelationsThe Scott Hotel

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• User:Ramiah D

  Trip type: Couples

  Scott Hotel Brussels

  04 Feb 2026

  The hotel is very well appointed and the breakfast spread is good. However, this is a hotel where most of what you request, will be denied. Services are very poor and definitely not guest oriented. 1) Housekeeping services very poor. They did not do the room on 1 day and the other 2 days, did not replenish amenities. When Front Desk was informed of this, we were told to come and pick up our fresh towels!2) The Front Desk stout gentleman in the morning shift on 02 & 03 Feb was nasty, rude, and seemed racist. The afternoon shift gent was much better though3) There was no minibar in the room, which was quite shocking 4) There was no hot water kettle5) Coffee pods were not replenished. Front Desk told us it was only placed on arrival! Why keep an espresso maker in the room when you do not replenish pods daily?6) Water also was not replenished on day 2 & 37) BF service on 4th morning was cleared with alacrity at 10 am while we were eating. We were not informed even though we were sitting in the bfast dining area. This is a standard and courtesy to be conducted in any hotel around the world. ALL OF THE ABOVE REEKS OF AN ARROGANCE WHICH SPOILED OUR 3 NIGHTS STAY and we would never recommend this hotel to any person. Guest Relations, Owner at The Scott Hotel, responded to this review Dear ramiahgd,Thank you very much for taking the time to review our property.Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded.We will look into the problem caused your concern and take it with utmost priority.We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback.Warm regards,Radostina GrigorovaGuest RelationsThe Scott Hotel

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• User:christinazahariou

  Trip type: Solo travel

  Cozy, warm and friendly!

  28 Jan 2026

  A great Christmas experience in Brussels! Cozy, warm room, tablet with all info needed on the table, along with a modern coffeemaker, coffee capsules and teabags. Soft towels, cozy king-size bed, nice view from the windows and the balcony, even earplugs for a better sleep. TV which can be connected with the mobile phone and a very satisfying breakfast with a wide variety of food and drinks was all I needed to feel welcomed in this incredible city. The staff was very friendly and helpful when I asked for ideas for spending some time around on foot. For sure I'll book there again next time! Guest Relations, Owner at The Scott Hotel, responded to this review Dear christinazahariou,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsThe Scott Hotel

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