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Novotel Charleroi Centre

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Novotel Charleroi Centre

locationBelgium, Charleroi

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About Novotel Charleroi CentreAbout Novotel Charleroi Centre

Location

This hotel welcomes guests in Charleroi.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a microwave and a tea/coffee station. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Parasols on the terrace are also available. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, callisthenics, aerobics, a spa, a sauna and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Novotel Charleroi Centre Amenities at Novotel Charleroi Centre

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

140

Very Good

113

Average

40

Poor

20

Terrible

5

Recent Reviews: 318

  • User:Steve P

    Trip type: Friends getaway

    Very good hotel

    rating22 Feb 2026

    A really nice hotel. It's so central and handy for everything in the town. Nice rooms. Clean and just what you need. Super shower! The breakfast was a little expensive and was not something that we had because of this Vladimir Ayrapetian, Service clients/Réception at Novotel Charleroi Centre, responded to this review Dear Steve,Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed our hotel, its central location, and the comfort of the rooms. We hope to welcome you again soon.Kind regards,VladimirFront Office Manager

  • User:K T

    Trip type: Family

    Great hotel

    rating13 Dec 2025

    Great location in the centre of charleroi which is very convenient, very helpful staff had no problem accommodating late check in after a delayed flight, beautiful room which was very spacious. Vladimir Ayrapetian, Service clients/Réception at Novotel Charleroi Centre, responded to this review Dear ,Thank you for your great review. We’re pleased you enjoyed our central location, the comfort of your room, and the support of our team for your late check-in.We look forward to welcoming you again.Vladimir – Front Office Manager

  • User:Wanderer20099022568

    Trip type: Couples

    Nice stay

    rating25 Oct 2025

    Very good, clean rooms. Good shower, good breakfast. Nice bar. Restaurant wasn't open in the weekend unfortunately :-( Vladimir Ayrapetian, Service clients/Réception at Novotel Charleroi Centre, responded to this review Dear Wanderer,Thank you for your feedback. We’re glad you enjoyed your stay. Our restaurant is indeed closed during the weekend, but there are plenty of great restaurants nearby, and our reception team is always happy to provide recommendations. We look forward to welcoming you again soon. Vladimir, Front Office Manager

  • User:L0ll0A

    Trip type: Business

    15 minutes from the airport in the city center

    rating02 Oct 2025

    Hotel located on the upper floors of a shopping center. Very friendly and professional staff. Clean rooms, rather basic but comfortable, lighting could probably be improved.Overall, a good stay. Communication about the parking could be improved, because the pedestrian entrance to the hotel (where Google Maps takes you) is on the opposite side from the parking lot, and to get there you have to drive around the city center again, which takes about 10 minutes. Vladimir Ayrapetian, Service clients/Réception at Novotel Charleroi Centre, responded to this review Dear L0II0A,Thank you for your feedback. We’re glad you enjoyed your stay and appreciated our team and the comfort of your room. We also take note of your comments regarding parking and lighting to improve the experience for future guests.We hope to welcome you again soon.Vladimir, Front Office Manager

  • User:0happy0hols0

    Trip type: Family

    A pleasant stay, but overpriced?

    rating30 Jul 2025

    Very similar to ‘The Village’ hotel chain in UK, therefore we felt the hotel was over priced. Whilst we had a pleasant stay we don’t feel it was good value for money and is rated too highly. Summary: Ok for a short break, wouldn’t stay again for the price we paid. (However we didn’t see anywhere nicer in Charleroi!)We arrived late from the airport to be told at check in our payment had not been received. We were asked if we’d booked with ‘said company’ I explained that we hadn’t used that company. The receptionist said they’d sent several emails and had no reply, and at almost midnight was asking me to get in contact with the company. At the time, I couldn’t. We had no further contact with reception so assume it was sorted. Room- comfy bed, slept well. Toiletries were nice in the bathroom. Good amount of towels. Good sized TV, not many English channels opposed to others. Bathroom had open shower and hair dryer. Not many hangers in the wardrobe. WiFi was good. USB charging ports did not work in our room. The room was very dark, no ‘big light’ only small bedside lights. The bathroom door was heavy and opened both ways by pushing, no lock/handle. We didn’t feel this was very safe with young children. The only mirror was in then bathroom. We didn’t open the curtains as we were directly opposite an office block, this wasn’t ideal with the room being so dark!Breakfast- nice, loved the fresh orange juice and pastries. There were quite a few flies around though which wasn’t great, especially when you can see them on the food. We were there for the F1 weekend and Sunday morning breakfast was quite busy, the staff worked hard and food was replenished quickly. The pancakes were nice but you had to be quick if you wanted them warm. The dining area was very small for the number of rooms. Some tables were down the middle of the entrance/reception area! Advice would be to get there in time if you have plans/a train to catch! Extras- I had emailed prior to arrival requesting a cot, unfortunately this email was not acknowledged and we had no cot. You access the hotel from a door on the street, you then go into the lift to reception. Once inside you must use your room card to make the lift work to take you to the bedroom floors. When we were dropped off the taxi driver had commented that there was no security around here, he stayed with us until the buzzer was responded to and we were let in the hotel. We appreciated this but it did make me wary of walking around the streets later in the evening. When leaving we were allowed to keep our cases in a small room in reception until later in the day for no fee. Charleroi: I had read several reviews and watched YouTube videos prior to leaving and was a little worried, but we actually had a great stay here. Brilliant access to the train station- this took us to Paira Diaza Zoo and Spa F1, and then into Brussels! We also used the bus station to get the shuttle bus to take us to the airport, €6 each (we missed the last one by 10 minutes on arrival, taxi cost €30) We found a supermarket close by and stocked the room fridge with drinks/treats. There’s a brilliant shopping centre right by the hotel, a Mcdonlads and Burger King for those that need home comforts, and a wide variety of restaurants and cafes to choose from too. We could see a lot of places that needed some love/upgrading but also many places that were newly renovated and busy. Hopefully these improvements will continue and Charleroi will become much more appreciated. Vladimir Ayrapetian, Service clients/Réception at Novotel Charleroi Centre, responded to this review Dear OHappyOhols0,Thank you for your detailed feedback. We’re glad you enjoyed your stay overall and appreciated our breakfast, room comfort, and location. We’ll take your comments on board to improve the experience for future guests.We hope to welcome you again soon.Vladimir, Front Office Manager

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