Van Der Valk Nivelles Sud

Recent Reviews: 1538

• User:massimomL849XM

  Trip type:

  Bad

  25 Oct 2025

  The renovation of the hotel's common areas was very well done, but unfortunately not in the rooms, which are the same as ever! Old and with the same carpet that has been there for 20 years.It is a 4-star hotel that claims to be the best in the area. They do not have room service for drinks.If you want something, you have to go and get it at the bar.Madness!The gym is extra! Madness!

• User:Helga H

  Trip type: Business

  Disapointed - no parking space for hotel guest at the weekend

  01 Sept 2025

  No view, just strangers' gazes from outside (hotel entrance opposite). Room No. 1026For a four-day stay, I expected a better and quieter room.The receptionist urgently needs training in friendliness and customer service.The room was very clean.We've stayed with you several times, but never so disappointed.

• User:anapaulaf25

  Trip type: Family

  Good hotel needs good staff , specially at the reception

  12 Aug 2025

  Normally I write to say something positive, but today it is necessary to write to say that the person at the reception today, Wednesday, 13.8 at 19:30 is really at the wrong position and professional. I stayed 3 days at the hotel with my Son. The first day I changed the room and I forgot his shoes inside the closed. Immediately I wrote an email . Today I made my ckeck out at 12:00 and I said I was satisfied whit the hotel, unless the shoes . I left the baggage there and this afternoon, when I got my baggage back I kindly asked one more time if the shoes were found. The man at the reception, over 50 , glasses, gray hair, was so unpleasant, that just said the hotel was booked and that could happen!! That is true. But we say sorry, we do not get laud, do not be rude with a gast! I am writing to say , the responsible for the staff should know what kind of employee he has at the front desk., Well , a pity to end such a great day with this attitude from him. Not nice and I will not come back.

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• User:Soren V

  Trip type:

  Perfect for a short stay.

  22 Jun 2025

  Positives: Room was nice and clean, Swimmingpool is great and the breakfast is like always very good at Van der Valk hotels. Negatives:Not everyone from the staff was friendly. They have to do something with the elevator(lift). It's not working very good, very small and the doors are not closing most of the times.

• User:jackhS2549UH

  Trip type: Business

  A not so plesant week in a 5-star price with a 3ish star kitchen equals a 4-star hotel!?

  10 Jun 2025

  It was a very expensive 4-star hotel, in which I had to ask myself how it got those 4 stars. The check-in happened normally. The room was also ok at first, but already after the first night, I had some doubts. For my taste, the bed was too soft, and the pillows were too big. After checking the wardrobe, there were other pillows. By taking them out, I found a bag of empty beer cans. I complained at the reception about this, but apart from the fact that it was noted and apparently reported to the manager. The staff didn't bother with more than a simple excuse. I don't know how they clean, but this doesn't invoke a lot of confidence in the cleaning personnel. A far worse topic is the hotel restaurant. With its 4-star price and it's 2 star kitchen, I was shocked with the quality of the food as well as the service. I ate in that restaurant 3 days in a row, and after 2 days of starters and mains, I resigned from a starter on the 3rd day, and I went to Quick on the 4th. Simply because I had enough of this restaurant. We ordered around 8.30 pm and our food arrived an hour later. I had to give my starter back once because I got one bone and a piece of nerf and grease (irish short ribs). In general, the food wasn't very fresh, and it didn't taste as good as it sounded. To summarize, it was an expensive disappointment. Aurian Fasbender, Service clients/Réception at Van Der Valk Hotel Nivelles - Sud, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We are sincerely sorry to read that your experience did not meet your expectations, particularly regarding the room cleanliness and your impressions of our restaurant. Please rest assured that your comments have been taken seriously and already shared with our housekeeping and F&B managers for immediate follow-up.While this is certainly not the standard we aim to deliver, we thank you for pointing out these areas for improvement. We hope you might give us another opportunity in the future to provide you with a much better experience.Best regards,Aurian

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