Ibis Dinant Centre Hotel

Recent Reviews: 1171

• User:MIkePM74

  Trip type: Couples

  Ok for 1 night stopover

  23 Apr 2026

  A very basic and quite dated hotel. No kettle in the room which should be a basic inclusion really. Staff were really friendly and helpful though and ample parking space around hotel for a small extra fee. Ok for 1 night. Hotel- cmanager, Owner at ibis Dinant Centre, responded to this review Dear Guest,Thank you for providing your comments; they are greatly valued.We are delighted to hear that our team made your stay welcoming with their attentive service.That said, we regret that certain aspects of your accommodation fell short of expectations. While our rooms are designed for comfort and efficiency, we acknowledge that some amenities may not meet every guest's preferences. Please know that we continuously review our offerings to align with our guests' needs.Nonetheless, we are pleased you found our parking facilities convenient during your visit. We aim to provide hassle-free solutions for all our guests' requirements.The entire team certainly hope we can see you again in the future. Kind regards,Eloise Helleputte, General Manager

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• User:Patrick V

  Trip type: Couples

  Nice for shortstay

  11 Feb 2026

  Niceand cozy, lots of parking possibilities ( cheap zone) and at the waterfront with terras. Rooms are ok but still noisy ( running of the heating) but there are earplugs ( only one pair). Hotel- cmanager, Owner at ibis Dinant Centre, responded to this review Dear Patrick,Thank you for sharing your opinion with us.We are delighted you found our hotel cozy and enjoyed our convenient waterfront location with its terrace. It’s great you appreciated the parking options nearby and found them suitable for your stay.We sincerely regret that some aspects of your room did not meet your expectations. While our heating systems are designed for comfort, we understand they can occasionally affect the tranquility of your rest.Nonetheless, we are glad you made use of the earplugs provided, and we hope the overall experience allowed you to relax during your short stay with us.We hope we have the opportunity of seeing you again in the future.Kind regards,Eloise Helleputte, General Manager

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• User:pgbDublin

  Trip type: Couples

  Good hotel

  13 Sept 2025

  A short walk along the river to the town centre. Very quiet, even though our room faced the road. Clean room and bathroom, especially the shower. Good WiFi. My rating would be 5/5 except the AC. It was on fan only and I could not cool the room. My sleep was interrupted when I woke perspiring.A note of CAUTION. Do not take a risk with parking. It only costs €0.75 an hour and applies from 09:00 to 17:00. I felt quite smug as I watched the city parking warden ticket eleven cars at 09:10 on Sunday morning!Despite the AC, we would definitely return. Hotel- cmanager, Owner at ibis Dinant Centre, responded to this review Dear Guest,Thank you for taking the time to share your review.We're pleased you appreciated your room's peaceful atmosphere and convenient access to central Dinant. Our team takes pride in maintaining spotless accommodations and reliable amenities for all guests.However, we regret any discomfort caused by temperature regulation. Our climate-controlled rooms allow individual adjustments, and our staff remains available 24/7 to provide supplementary cooling solutions. Regarding parking, our reception team would be happy to explain local options during future visits.We're delighted you found our riverside location ideal for exploring. Should your travels bring you back, we'll gladly assist with room orientation to maximize your comfort.We hope to welcome you back.Best wishes,Eloise Helleputte, General Manager

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• User:Michelino D

  Trip type: Family

  No customer care whatsoever.

  09 Aug 2025

  I found myself in Belgium on the 2nd of August 2025 with my nephew. After visiting Bastogne and Namur we intended to visit Dinant as well. I made a reservation by Agoda for the very day I was in Belgium. It was a no refundable one , but no problem, I was sure to show up. When we arrived at the hotel though,the receptionist told us there was no booking at my name. It turned out I had made a mistake and booked for the 2nd of November instead of the 2nd of August. I promptly wrote asking politely to Agoda and Accor to consider my honest mistake (I had even showed up to the hotel!) but initially they both tried to pass the buck to each other, finally they decided not to cancel my false booking free of charge. Now, everyone can draw his own conclusions. For what is my concern I'll never be Accor's and Agoda client again. Hotel- cmanager, Owner at ibis Dinant Centre, responded to this review Dear Michelino,We understand your disappointment after the confusion with your reservation date and the challenge you faced when reaching out for help with your booking.As a hotel, we follow the terms and conditions that apply to non-refundable reservations, and changes or cancellations outside these terms are not possible. While we aim to support our guests whenever we can, we do have to comply with these set policies. For any other type of booking, changes are certainly possible, and we always encourage our guests to book directly for maximum flexibility and the best rates. If there is ever an issue or question, our team remains available around the clock to assist as best as possible.We hope you will consider giving us another opportunity to provide you with a better experience in the future.Kindest regards,Eloise Helleputte, General Manager

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• User:N2534JFdavidb

  Trip type: Friends getaway

  Excellent location, friendly staff

  20 Jul 2025

  Excellent location and one of the best hotels in the ibis chain that I have stayed in. Stayed for 5 nights with a group of friends, using the hotel as a base to explore the Wallonia region. The staff are helpful and friendly. Rooms are adequate and exactly what to expect from the ibis chain. Views from the terrace are stunning and we enjoyed the excellent breakfast whilst sitting outside in the morning sun. Room prices are slightly higher but worth the extra due to location. We will return. Hotel- cmanager, Owner at ibis Dinant Centre, responded to this review Dear guest,Thanks for your feedback.We are delighted that your experience at ibis Dinant Centre met your expectations.Your kind words about our team members warm our hearts, as they consistently aim to provide attentive service to each guest. The comfort of your accommodation and the delightful morning meals on our riverfront terrace clearly enhanced your stay.We take pride in offering a prime setting for exploring the Wallonia region, and your appreciation of our strategic position validates our commitment to providing an ideal base for travelers.We look forward to welcoming you back in the future.Best wishes,Eloise Helleputte, General Manager

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