voco Gent by IHG

Name: voco Gent by IHG
Address: Maaltekouter 3, 9051 St-Denijs Westrem, Gent, belgium
Telephone: +44-204-505-9777
Rating: 3.6

Gent, Belgium

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About voco Gent by IHG

location

Located in the outskirts of Ghent, this hotel lies close to the motorway crossing E17, which runs from Amsterdam to Paris, and the E40 which connects Liège and Ostend. The capital, Brussels, lies around 50 km away as do the cities of Antwerp and Bruges. The next public transport stop is 400 m away.

facility

8 suites and 161 double rooms are located on 3 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Children can enjoy the playground. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed and a sofa bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Guests can enjoy a wide range of indoor sports, including a gym, billiards, callisthenics and aerobics. The wellness offerings at the hotel include a spa and a sauna. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Dining facilities include a non-smoking restaurant, a breakfast room and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at voco Gent by IHG

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Kids Club
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
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  EV Charging Station
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Outdoor Furniture
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Packaged meals
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
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  Outdoor sports
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Mosquito Net
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Gym
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  Billiards/Snooker
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  Tennis

Location

Around this property:

Public Transport

400 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

147

Very Good

334

Average

225

Poor

Terrible

Recent Reviews: 806

User:r0selynnn
Trip type: Couples
Couple Europe trip 2026
23 Aug 2026
My husband and I had a wonderful stay in voco Gent by IHG. The place looks fresh and clean as it was recently renovated. Receptionist staff was welcoming and friendly. The restaurant and bar staff were more relaxed and gave us a great service on our second day. The food was presented well and delicious.The downside was on our first night. Maybe their short-staffed the restaurant was a mess and a lot of dirty tables that was not been cleaned. I have to find a table and clean it myself. The breakfast staff was not giving a single smile at all. I work at Crowne Plaza hotel in the uk from Fitness & Leisure, Guest Relation Manager and Breakfast department so I knew how important great customer service is to our guests. Genuine smile and sincerity goes a long way. Hotel- cmanager, Owner at voco Gent by IHG, responded to this review Dear Guest,Thank you for taking the time to share your review.We are happy that you and your husband enjoyed your time with us. Our team takes pride in keeping the hotel clean and welcoming, so knowing that you found our spaces fresh and comfortable means a great deal to us. We are especially pleased that you felt welcomed by our reception staff and that the food met your expectations both in taste and presentation.However, we are sorry for the challenges you encountered during your first evening and the impression left by our breakfast staff. Our goal is to provide caring and personal service in every area of the hotel, and your comments remind us to remain attentive to what truly matters to our guests.Nonetheless, we appreciate that the team at Luma Restaurant & Bar Lounge created a positive experience for you on your second day. It is wonderful to hear that their friendly service stood out during your visit.We hope that you will consider returning to stay with us in the future.Kindest regards,Thomas Van Parijs, General Manager
User:McKay J
Trip type: Family
Very enjoyable stay
19 Jul 2026
Perfect from start to finish checked in with Robbie excellent service, rooms absolutely beautiful very stylish fully stocked with shampoo, conditioner shower gel and mini fridge with soft drinks/ beer and bottled water! Coffee machine with pods too! Very comfortable beds/pillows! Such a lovely stay and sleep finished off with a beautiful breakfast the next morning with everything you could wish for and more bacon sausage egg hashbrowns mushrooms, pastry’s, fresh juices, smoothies, fresh fruit, fresh bread/ spreads/ multi choice jams and granola, yoghurts cereal hot and cold drinks fresh juices etc it was perfect and something for everyone would definitely recommend and would definitely stay again! Thankyou 5 ? Hotel- cmanager, Owner at voco Gent by IHG, responded to this review Dear Guest,Many thanks for your review.It’s wonderful to hear your stay with us was satisfying and that our team's smooth check-in service made your trip worthwhile.Moreover, we're delighted your room’s comfort and stylish design with the thoughtful amenities were the highlight of your visit. Your appreciation for our breakfast spread is equally rewarding.Your recommendation means a lot to us and we hope our secured parking added ease to your travels.We look forward to welcoming you back again.Kind regards,
User:Mike O
Trip type: Solo travel
BAD!!!! STAY ANYWHERE ELSE BUT HERE!
13 Jun 2026
DO NOT STAY HERE!!! Hotel under renovation. Front desk service horrible. Booked 4 nights had to move room...noise. Housekeeping very inconsiderate, woke at 8am.. DUSTING THE FIRE EXTINGUISHERS!Breakfast terrible..$20 for bad food. Cold, leftovers from day before.Room phone not working after 5 days..Hotel knew, no action taken. No food or snacks at 'Happy Hour'. GO SOME PLACE ELSE!!! Hotel- cmanager, Owner at voco Gent by IHG, responded to this review Dear Michael,It is disheartening to learn that we fell short of your expectations.We sincerely apologize that your experience fell short in several areas. While we completed renovations in 2025 to enhance guest comfort, we regret any disruption this may have caused during your stay. Our team strives to resolve maintenance issues promptly, and we appreciate you bringing the phone concern to our attention.Please know our 24-hour reception shop always offers snacks and beverages, and we encourage guests to contact us directly during their stay so we can address concerns immediately. Your feedback about breakfast and service standards has been shared with our management team for review.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Thomas Van Parijs, General Manager
User:L985HNrachelh
Trip type: Family
Old and tired
11 Sept 2025
Previous reviews are quite fair. Good checking/reception experience and a good location near to Tram 1 in to centre. Rooms were old, tired and not 100% clean- with evidence of the dreaded mosquitoes squashed on the walls and one flying around in room (despite windows closed and asking for a front facing room away from the lake). Hairdryer etc very old. Lack of plug sockets. Safe didn’t work.It looks like they are renovating though as some construction going on. I probably wouldn’t go again as I don’t think it represents value for money. IHG Service, Owner at voco Gent by IHG, responded to this review Hi L985HNrachelh,Thank you for choosing to stay at Holiday Inn Gent - Expo and for taking the time to share your feedback.We appreciate your kind words about our reception team and convenient location.We understand your recent experience did not fully reflect the high standards we strive to provide, and we truly appreciate you bringing this to our attention. Your feedback is invaluable as we continue to enhance our services.Please know that I’ve shared your comments with our team. We always strive to provide an exceptional experience and apologize if any part of your stay did not fully meet your expectations.We look forward to welcoming you back and providing a stay that meets the high standards you expect and deserve.Warm regards,Salma MCase ManagerIHG Hotels & Resorts Service
User:Gary S
Trip type: Family
Mosquito Nightmare
05 Sept 2025
We stayed in this hotel on Wednesday 27th August for a one night stopover on our way to Amsterdam. The hotel is undergoing some building work at the front of the hotel, but we didn't hear any noise. The biggest issue for us were the Mosquitos in our room. They kept us awake all night and I can honestly say that I didn't sleep a wink. When we left in the morning our bodies were pickled with Mosquitos bites which drove us nuts as they were extremely itchy for a whole week. Reading other reviews, it seems obvious that the hotel hasn't put any control measures in place to prevent them. I would highly recommend that you avoid this place. IHG Service, Owner at voco Gent by IHG, responded to this review Hi Gary S, Thank you for your recent stay at Holiday Inn Gent - Expo and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Holiday Inn. Our goal is to offer a seamless and relaxing stay and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn J.Case ManagerIHG Hotels & Resorts Service