Van Der Valk Congres Hotel Liege

Recent Reviews: 445

• User:Tracy P

  Trip type: Friends getaway

  Disappointing Service – Not Suitable for Groups or Business Travellers

  31 May 2026

  We stayed here as part of a large group (around 80 people) and unfortunately the experience in the restaurant, was far from what you’d expect from a 4-star hotel. The rooms, breakfast buffet and swimming pool were all fine, however, the attitude of the restaurant was appalling.From the moment we tried to eat there in the evenings, the attitude from staff felt unfriendly and, at times, quite confrontational. One evening, a waiter bluntly told me our table of six had to pay on one bill. When I questioned it (politely), he snapped back that it was “policy” which was "one table, one bill" and rushed off to find proof. It just felt unnecessary and awkward, especially when you’re travelling with a large group. The inflexibility was frustrating and impractical, particularly for business travellers, where companies typically do not allow employees to cover others’ expenses.On a separate evening, we were told the restaurant was closed at around 22:40 which is understandably late but we could clearly see members of our group outside still being served food. When I asked if we could sit outside and order too, I was told (again quite bluntly) that it was closed. Only after I pushed and asked them to check did the manager come over and admit the kitchen was still open. We were then asked to order similar dishes to “make it easier,” which we were perfectly happy to do but it just shouldn’t have been that difficult in the first place.The final issue occurred on our last night. We’d been at the Palais des Congrès next door and went back to the hotel for a drink. Earlier, we’d used a door in the bar to go between the hotel and the venue without any problem. But when we came back around 22:30, the staff refused to open it and just shook their heads from behind the glass door, telling us to walk around to the main entrance. Normally not a huge deal but this was during a massive thunderstorm after a week of very hot weather, so we would have really appreciated a bit of common sense and kindness. The bar was still open, people were inside but they just refused to show some common decency. Needless to say, we got soaked.Overall, it left us feeling like we were a great inconvenience to them rather than paying guests. The lack of flexibility and the attitude of some of the staff really let the place down. With the exception of two waiters in the restaurant, all others seemed really unhappy and incapable of being pleasant. I would definitely not recommend staying here as part of a big group and, as a regular business traveller, will avoid the hotel if I'm ever in Liege again.

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• User:Marijus G

  Trip type: Friends getaway

  Aggressive night receptionist

  19 May 2026

  Room was good and spacious no complains about the facility, but night receptionist Mr Sérgio Lacroix Pimenta was extremely rude and made some racist comments during check in. On top of that, when coming back to the room at night, got physically barricaded in aggressive manner (in literal sense) by same receptionist who forbid to take the elevator until he verified in his system our identifies (physically running to block the entry). I understand that people might be tired working at night and that Liege seems to be a dangerous city, but such level of aggressiveness I have never experienced in any hotel - as if he is handling criminals. My suggestion - make sure to check in earlier so that night staff is not welcoming you to the hotel and that you stay in your room in the evening so the receptionists do not have the opportunity to bully you.

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• User:Teresa W

  Trip type: Family

  Disappointing

  14 Apr 2026

  On arrival despite having proof off booking for 3 rooms they insisted I pay for 5 rooms,I was left to sort the problem with booking.com who confirmed the error was the hotel had generated another booking by mistake,no apology from the hotel just very rude reception staff.The rooms are very late being cleaned (often late afternoon) and some days missed altogether.Nice swimming pool however on the small side but it is not available to hotel guests while aquarobics class in place and the locals also do not like hotel guests using their hotel membership pool..overall this hotel does not feel like a 4 star! Avoid and save yourself alot of hassle for an over priced stay,nicer stay at the 3 star ibis.....

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• User:Bram M

  Trip type: Couples

  Worst experience in years

  03 Jul 2025

  Unbelievable horrible service, very rude staff. The rooms airconditioning didn’t work and it was 25 degrees centigrade in the room. Mechanic service of the hotel also couldn’t fix it. No money back, no other room available. Again I haven’t had an experience so bad with staff of an hotel in many many years.At the restaurant took 30 minutes before any body came at our table. Took it by myself to get a menu and then the waitress got mad. Photos show a nicer picture than it was. Worst hotel in Luik. I thought van der Valk stood for quality but never again. Don’t spend your money here. Looking for legal options to get my money back. Marco Wohrmann, Propriétaire at Van der Valk Hotel Liege Congres, responded to this review Dear Guest,Thank you for taking the time to share your feedback, even though we are truly sorry to read about your experience.We sincerely regret the various issues you encountered during your stay, particularly the discomfort caused by the malfunctioning air conditioning and the service delays both in the restaurant and at the front desk. This is clearly not the level of service we strive to provide, and your feedback has been shared with the relevant teams to ensure corrective actions are taken.We understand how disappointing it must have been not to receive a satisfactory solution on-site, especially when no alternative room was available. Our hotel was indeed fully booked at the time, which limited our options — but we recognize that this does not excuse the lack of attentiveness or the perceived rudeness from some of our staff. This is being addressed internally with seriousness.Please accept our apologies for this negative experience. We are committed to improving and hope that you might consider giving us another opportunity in the future to restore your trust.Kind regards,MélissaQuality Management Team

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• User:gaucani2022

  Trip type: Business

  Good and bads

  27 May 2025

  4 star standard room. Unfortunately the reception leaves something to be desired. An invoice could not be issued because the clerk could not print it. It was not his fault... but whose? The breakfast packages were mixed up and incomplete. Excellent breakfast, but if you want to eat something in the evening it is a problem. For some simple croquettes you wait 30 minutes and receive a frozen cheese wrapped in egg.. The waiter shrugs his shoulders...

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