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Van Der Valk Congres Hotel Liege

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Van Der Valk Congres Hotel Liege

locationBelgium, Liege

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About Van Der Valk Congres Hotel LiegeAbout Van Der Valk Congres Hotel Liege

Location

This charming hotel is centrally situated close to the congress buildings and La Boverie park on the banks of the River Maas. The hotel enjoys convenient access to the public transport network with a public transport stop is located only 500 m away and a train station 2 km from the hotel. The centre (approximately 3 km away) can quickly be reached by making use of value-for-money public transport or by car. The city centre offers a diversity of interesting cultural and historical sights of interest as well as other various entertainment options. Brussels South Charleroi Airport is roughly 80 km away, whilst Brussels National Airport is about 90 km from the hotel.

Facility

6 suites, 54 single rooms and 159 double rooms are located on 10 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, room service (for a fee), an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. Sport and leisure facilities at the hotel include a gym and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. Bed and breakfast is offered as a catering option. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Van Der Valk Congres Hotel Liege Amenities at Van Der Valk Congres Hotel Liege

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

145

Very Good

111

Average

73

Poor

54

Terrible

55

Recent Reviews: 438

  • User:Marijus G

    Trip type: Friends getaway

    Aggressive night receptionist

    rating19 May 2026

    Room was good and spacious no complains about the facility, but night receptionist Mr Sérgio Lacroix Pimenta was extremely rude and made some racist comments during check in. On top of that, when coming back to the room at night, got physically barricaded in aggressive manner (in literal sense) by same receptionist who forbid to take the elevator until he verified in his system our identifies (physically running to block the entry). I understand that people might be tired working at night and that Liege seems to be a dangerous city, but such level of aggressiveness I have never experienced in any hotel - as if he is handling criminals. My suggestion - make sure to check in earlier so that night staff is not welcoming you to the hotel and that you stay in your room in the evening so the receptionists do not have the opportunity to bully you.

  • User:Teresa W

    Trip type: Family

    Disappointing

    rating14 Apr 2026

    On arrival despite having proof off booking for 3 rooms they insisted I pay for 5 rooms,I was left to sort the problem with booking.com who confirmed the error was the hotel had generated another booking by mistake,no apology from the hotel just very rude reception staff.The rooms are very late being cleaned (often late afternoon) and some days missed altogether.Nice swimming pool however on the small side but it is not available to hotel guests while aquarobics class in place and the locals also do not like hotel guests using their hotel membership pool..overall this hotel does not feel like a 4 star! Avoid and save yourself alot of hassle for an over priced stay,nicer stay at the 3 star ibis.....

  • User:Bram M

    Trip type: Couples

    Worst experience in years

    rating03 Jul 2025

    Unbelievable horrible service, very rude staff. The rooms airconditioning didn’t work and it was 25 degrees centigrade in the room. Mechanic service of the hotel also couldn’t fix it. No money back, no other room available. Again I haven’t had an experience so bad with staff of an hotel in many many years.At the restaurant took 30 minutes before any body came at our table. Took it by myself to get a menu and then the waitress got mad. Photos show a nicer picture than it was. Worst hotel in Luik. I thought van der Valk stood for quality but never again. Don’t spend your money here. Looking for legal options to get my money back. Marco Wohrmann, Propriétaire at Van der Valk Hotel Liege Congres, responded to this review Dear Guest,Thank you for taking the time to share your feedback, even though we are truly sorry to read about your experience.We sincerely regret the various issues you encountered during your stay, particularly the discomfort caused by the malfunctioning air conditioning and the service delays both in the restaurant and at the front desk. This is clearly not the level of service we strive to provide, and your feedback has been shared with the relevant teams to ensure corrective actions are taken.We understand how disappointing it must have been not to receive a satisfactory solution on-site, especially when no alternative room was available. Our hotel was indeed fully booked at the time, which limited our options — but we recognize that this does not excuse the lack of attentiveness or the perceived rudeness from some of our staff. This is being addressed internally with seriousness.Please accept our apologies for this negative experience. We are committed to improving and hope that you might consider giving us another opportunity in the future to restore your trust.Kind regards,MélissaQuality Management Team

  • User:gaucani2022

    Trip type: Business

    Good and bads

    rating27 May 2025

    4 star standard room. Unfortunately the reception leaves something to be desired. An invoice could not be issued because the clerk could not print it. It was not his fault... but whose? The breakfast packages were mixed up and incomplete. Excellent breakfast, but if you want to eat something in the evening it is a problem. For some simple croquettes you wait 30 minutes and receive a frozen cheese wrapped in egg.. The waiter shrugs his shoulders...

  • User:Perrine J

    Trip type: Solo travel

    Disappointing Treatment of Guests

    rating14 Mar 2025

    My daughter and her friend, both minors, stayed at this hotel in preparation for an important exam at the Congress Palace the following day. Unfortunately, their experience was far from satisfactory.At breakfast, the employee in charge spoke to them in a disrespectful and impolite manner, claiming that breakfast was not paid for. This was despite confirmation during check-in the night before that breakfast was included in the price. The staff's rude approach towards minors is simply unacceptable.After I'd raised the issue with the reception, the mistake was acknowledged, and the breakfast cost was reimbursed. However, it is deeply troubling that such treatment was even considered appropriate. Attempting to exploit minors or assuming they won't voice their concerns is unprofessional and disappointing.I hope the management reflects on this incident and ensures all guests, regardless of their age, are treated with the respect they deserve! Marco Wohrmann, Propriétaire at Van der Valk Hotel Liege Congres, responded to this review Dear Mrs Jacquet,Thank you for bringing this matter to our attention. We sincerely regret that your daughter and her friend had such an unpleasant experience during their stay.There is no excuse for any guest—minor or not—to be spoken to in a disrespectful manner. We deeply regret the misunderstanding regarding the breakfast and, more importantly, the way it was communicated to them. Please rest assured that we take your feedback seriously and will address this internally to ensure all our staff uphold the highest standards of professionalism and respect toward all guests.We appreciate you raising this with reception and are glad the mistake was corrected, but we understand that this should not have happened in the first place. We will be reviewing our procedures to prevent such incidents in the future.Once again, we apologize for this experience and truly hope to restore your trust in our hotel should you or your daughter visit again.Kind regards,MélissaQuality Management Team

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