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Novotel Mechelen Centrum

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Novotel Mechelen Centrum

locationBelgium, Mechelen

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About Novotel Mechelen CentrumAbout Novotel Mechelen Centrum

Location

The hotel is a 5-minute walk from the medieval St. Rumbold's Cathedral, and a 15-minute walk from both Kazerne Dossin-Memorial and Mechelen train station.

Facility

The hotel has 2 lifts and features 122 rooms and a suite. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, canoeing, a gym, aerobics, a sauna, a steam bath and a hammam. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Novotel Mechelen Centrum Amenities at Novotel Mechelen Centrum

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Canoe

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Beach

400 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

263

Very Good

400

Average

89

Poor

22

Terrible

16

Recent Reviews: 790

  • User:Frédéric P

    Trip type: Couples

    Good location but awful customer service

    rating30 Apr 2026

    Standard Novotel, clean room, tiny bathroom and tired, too soft, mattress.Extremely poor service (I sent various emails prior to our stay and received no anser to any of them). Specifically requested a room far from the lifts upon booking and in e-mailing in advance and were originally allocated a room facing the lifts. Thanks God we were able to change and get a much quieter room but this obviously show how much they care (or not) about guests.We arrived at 13.15 and were asked an extra 35 euros for early check-in (c/i time is at 15.00). No way ! I can understand they charge extra €€€ if you arrive in the early morning, but not at 13.15 !). Final invoice was wrong and they tried to charge 20 euros more, so better be careful and take time to check every detail. Obviously money matters more than customers satisfaction.Excellent location. Can be noisy but OK with windows closed.Mixed feelings overall but, with such a poor professional attitude, I will not come back or recommend this hotel, despite being a long time Accor member.

  • User:arthurd34

    Trip type: Business

    Bar shut at 6pm

    rating08 Feb 2026

    Absolutely shocking currently at 6.30 pm we are unable to buy drinks from the bar as the reception have closed the bar and are refusing service to residents. In all the years of travelling never ever have we been treated so shockingly. The evening receptionist has said no I'm on my own and run the bar as well .

  • User:S P

    Trip type: Solo travel

    Close to all historical sights/excellent stay

    rating07 Feb 2026

    Great hotel, nothing to complain about really. I’ve spent there 1 night only from 31.01 to 01.02 during my weekend trip to Mechelen. It was a very enjoyable stay. Staff at the reception was very welcoming. Room was spacious and clean. There was one minor issue: a kettle was not working. After reporting an issue kettle was quickly replaced with a functioning one. Breakfast was delicious, too. I will definitely stay at Novotel Mechelen again. Keep doing great job, guys! Hotel- cmanager, Owner at Novotel Mechelen Centrum, responded to this review Dear Thank you for your review.We’re glad you had such a good stay during your weekend trip to Mechelen.It’s nice to hear our welcoming team and spacious, clean accommodations made your visit comfortable. That said, we are sad to learn about any inconvenience you encountered.Best regards,The Novotel Mechelen Team

  • User:Hema B

    Trip type: Solo travel

    Pathetic rude staff

    rating24 Jul 2025

    Good afternoon,This is regarding my horrible experience at Novotel Mechelen Centrum,Belgium on 25 July When I reached the hotel at 9 in the morning,the staff at the reception told me that your room is not available and it will not be available till 12 in the noon so you can leave your luggage here and go out and come laterI went out with 2 heavy bags and came back after half an hour The lobby area was super cold and filled with people who were extremely loud.I sat on the sofa from 0930 till 12 At 1150,I noticed that your staff gave room to someone else who came after me.At 12,I went to the reception and asked a lady if my room was available and she said what which room It apperaed to me that she had no idea that I was right there since 0930 and she did not care to follow up on the availability of room for me.She without communicating to me went inside a room and called Shanzay,the front office manager and also the most obnoxiously rude person in the hotel,I wonder who appointed her as the front office managerWhen I asked the first guy I spoke to for his name,he refused me on my face.He told me I will not tell you When I asked Shanzay for his name,she told me first you tell me your name wow wow wow Then she went on telling me I will not give you his name.I asked if as a customer I was supposed to know the name of the hotel staff She told me her name and spelled it at such a warp speed with rolling eyes and making stupid faces at me.Shanzay asked me for my passport and then almost slammed my passport at the desk and said go you will not get a room before 3 p.m.Then Shanzay went and called another lady and while that lady was talking to me,Shanzay kept a stupid grin on her face,like this was a joke When I asked for breakfast at 9,I was told you are not allowed to have breakfast I was not offered changing room to freshen up I was not offered a luggage room And your staff has the balls to tell me to calm down Your staff has zero manners,they are highly unprofessional They think they can make me sit there on the sofa till 3 and make fun of me,that is some sort of achievement for them This has been the most horrible experience I have ever had at a hotel I will definitely be sharing my reviews on every single platform that is out there Never see you again guys Yahoo Mail: Search, organise, conquer Hotel- cmanager, Owner at Novotel Mechelen Centrum, responded to this review Dear Ms. BhandariWe are sorry to hear that you had an un pleasant stay with us due to check-in procedure. The policy is that check-in starts at 3 PM, this is so we can make sure that all rooms are cleaned and in good condition.We understand that everyone would like to check in as soon as possible to go to the festival due to this we made sure there were dressing rooms available.We are sad to learn that this was not to your liking, as on your confirmation and online everywhere is stated check-in is from 3 PM.As I checked I can see you were checked in before 1 PM.2 hours prior to normal check-in. We hope you had, except the check-in, a good stay.Best regards,The Novotel Mechelen Team

  • User:tagretchen

    Trip type: Solo travel

    Nice hotel

    rating23 Jul 2025

    Clean and comfortable rooms. The front desk staff is excellent and they also offer a nice breakfast buffet. The location is on a side street, but the hotel is walkable to most attractions and restaurants. Easy affordable stay, that I highly recommend. Hotel- cmanager, Owner at Novotel Mechelen Centrum, responded to this review Dear Many thanks for your positive review!We are happy the accommodation met your expectations, from cleanliness to the overall comfort level. Your nice words about our personnel's hospitality and professionalism at F.O. mean a lot to us.We hope to welcome you again in the future. Best regards,The Novotel Mechelen Team

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