Ibis Brussels Waterloo

Recent Reviews: 551

• User:clarityzefeldis

  Trip type: Couples

  Nicer than expected

  05 Jan 2026

  We stayed for 1 night on January 1st. We were pleasantly surprised by how nice this hotel was, the beds were very comfortable, with an extra two pillows in the room, the shower was a lot larger than other hotels in the same chain! Staff on reception were very pleasant and welcoming! Only thing to note was the window in our room wouldn’t shut properly so it got a little chilly and there was toothpaste smudged up the bedroom wall when we arrived! Hotel- cmanager, Owner at Ibis Brussels Waterloo, responded to this review Dear Clarity, We appreciate receiving your opinion concerning your recent stay.We're delighted you found our beds comfortable and appreciated the additional pillows in your room. Our team takes pride in ensuring guests have everything they need for a restful stay.That said, we regret the issue with your window and any cleanliness oversight you encountered. Our maintenance team has been alerted to check window fittings, and we reinforce cleaning protocols regularly to prevent such lapses.Nonetheless, it's wonderful to hear our welcoming staff made a positive impression. We're always here to assist guests during their stay and value your recognition of our efforts.We do hope to welcome you back in the future. All the best,Antoine Steyt, General Manager

  Read more

• User:Nick L

  Trip type: Family

  A Welcome Sanctuary

  22 Dec 2025

  I arrived late and cold.I had a problem with a new credit card. Tibo was welcoming and patient and we sorted the problem. Instant hot food and a clean room. Hotel- cmanager, Owner at Ibis Brussels Waterloo, responded to this review Dear Nick.Thank you for taking the time to share your experience with us.We are delighted that your stay met your expectations.It’s wonderful to hear our team ensured a smooth check-in despite the late hour. We take pride in resolving any challenges promptly, and we’re glad you found everything to your satisfaction. Knowing you enjoyed the meal options and rested well in a spotless room makes our day.Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards,Antoine Steyt, General Manager

  Read more

• User:Виктория Л

  Trip type: Family

  Expected better!

  04 Jul 2025

  At first wwe booked family room- one Socket for the whole room of 3 people. There is no kettle in the room, but there is a hairdryer. If you have a lot of gadgets, there won’t be enough sockets for everyone. Our room was on the top floor under the roof - when we left the air conditioner on so that it wouldn't be hot, the staff took the card and we returned to the stuffy room.Breakfast is normal, but when there are a lot of people, there is nowhere to sit and not enough dishes. The staff is polite The impressions are not very positive. For such a large hotel chain, the requirements for the rooms should be higher. Hotel- cmanager, Owner at Ibis Brussels Waterloo, responded to this review Dear Victoria,Thank you for sharing your detailed feedback with us.We appreciate your recognition of our team's professionalism in delivering service.We sincerely apologize for the challenges you encountered regarding room facilities and breakfast arrangements. Please know we offer power cubes upon request to enhance device charging capabilities, and we carefully schedule group breakfast times to maintain comfort for all guests. Your feedback helps us maintain our standards while addressing practical solutions.We hope to demonstrate our full hospitality potential during a future visit.Best regards,Antoine Steyt, General Manager

  Read more

• User:John S

  Trip type: Solo travel

  Tried to charge massively extra after originally accepting my booking & taking my money.

  08 Dec 2024

  They accepted my booking, took my money.They later decided that rather than honour their contract they wanted to charge me 10x the original amount or I would have to pay a cancellation charge greater than the booking price.After a decent argument during which they decided to try & blame me for their ineptitude they finally agreed to cancel without charging me for their actions. Hotel- cmanager, Owner at Ibis Brussels Waterloo, responded to this review Dear Bruce,Thank you for taking the time to review your stay.I understand that the situation with your booking was frustrating, and I’d like to clarify the context surrounding this issue.The rate you initially booked was the result of a technical error in our system, which displayed a price significantly lower than the correct rate—so much so that it was even cheaper than the price of the breakfast included in the stay... I believe you will agree that such a discrepancy is a clear indication of an error, rather than a valid rate.While I understand your dissatisfaction, I must point out that we acted promptly to address the issue once it was identified. Our team reached out to explain the situation and offered options, including a no-cost cancellation, to ensure you were not penalized for this rare and unfortunate error.That said, I must admit disappointment at your rating of 2/10 for this isolated issue. It’s unfortunate that this single matter, which was addressed transparently and with fairness, overshadowed the service and care we put into our guests' experiences.We strive to ensure such errors are as rare as possible, and we are reviewing our processes to avoid similar occurrences in the future. I hope you can appreciate that it would not have been reasonable for us to honor such an obviously incorrect rate.Thank you for your understanding, and I do hope we will have the opportunity to welcome you back under better circumstances, to give you the experience we are truly proud of delivering.Kind regards,Antoine Steyt, General Manager

  Read more

• User:40lulu

  Trip type: Family

  Cheap and dated

  16 Aug 2024

  The perks - beds are comfy, parking is free, it was clean and staff are friendly.The negatives - the rooms are cramped- not much space around beds and sloping ceilings.No air conditioning and when we opened the windows, wasps came in so it was super hot.The breakfast is expensive and there is no tea and coffee in the rooms.It is all a little dated and run down.Would not return and it was our first time in ibis and don’t think we will use them again. Hotel- cmanager, Owner at Ibis Brussels Waterloo, responded to this review Dear Lulu, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found our beds comfortable and appreciated the cleanliness of our hotel, as well as the complimentary parking facilities. Our team strives to provide a warm welcome to all of our guests, so it's wonderful to hear that you found our staff friendly.However, we are sorry to hear that there were aspects of your stay that did not meet your expectations. While we're glad to note that all our bathrooms are equipped with shower rooms and we offer toiletries for purchase, we understand your concerns regarding the room temperature and space. We are pleased to inform you that our hotel offers 80 rooms with air conditioning, and for the rooms without, extra fans are available upon request for added comfort. Moreover, we acknowledge your comments on the breakfast pricing, which is aligned with Ibis hotels in Belgium due to taxes and the extensive variety we provide. Additionally, our windows are designed to be fully opened for fresh air, and we regret any inconvenience with the natural elements outside.Nonetheless, we take pride in the prime location of our hotel, ideally situated in the city center of Waterloo, close to the business district and major attractions. We hope that this, along with our 24-hour reception and snack service, added some convenience to your stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Antoine Steyt, General Manager

  Read more