The room we got- room 804 was super filthy. There were hairs from previous occupants. It was very very very dusty.athe breakfast is saaad. The rug in the room is extremely dusty. the curtains smells of maqloubeh.However, the location is superb. Close by tram and trolley bus to old town and the opposite side of the city.
Nina Pandurevic, Revenue Management at Bosmal Arjaan by Rotana, responded to this review
Dear, Thank you for taking the time to share your feedback.We sincerely apologize for the condition of your room upon arrival. Cleanliness is one of our top priorities, and we are very sorry to hear that we fell short during your stay. Your comments regarding the dust, leftover hairs, and the smell in the curtains are unacceptable, and we have already addressed this with our housekeeping team to ensure it does not happen again.We also regret that our breakfast did not meet your expectations and will take your comments into account as we work on improving the quality and variety of our offerings.On a positive note, we’re glad to hear you appreciated our central location and convenient access to public transportation.Thank you again for your valuable feedback — it helps us improve. We hope you’ll consider giving us another opportunity in the future.Kind regards,Hotel ManagementBosmal Arjaan by Rotana
User:MoreTravelInfo
Trip type: Family
Nice and modern facility but plumbing issues affected our stay
28 Jul 2025
The hotel is modern and conveniently located. Has the potential to be a 4-5 star facility. The rooms are very spacious, with nice furniture, fully equipped kitchen, and washer/dryer. Our room had a very nice large balcony. Unfortunately we had no hot water the first day of our 3 day stay. I had to go to the lobby in the morning to get an explanation. The manager was very polite, responsive and apologetic. He did say that the problem would be fixed within an hour (so we stayed in the hotel). The water shut off for a bit, then there was discolored brown water for a while which needed to flushed out. Still no hot water until that evenjng, so we wasted a considerable amount of time and would have considered other options had we known the extent of the problem. The next day, while there was hot water, we realized that the tub/ shower had a severe leak. Later on the second day, a repairman came in and said they would have to reseal the tub, but this would not happen until our 3rd day (after we checked out). Surprisingly, no compensation was offered or provided for this significant issue. Other than that, the stay was decent. Breakfast is okay, somewhat limited options and got a bit messy with all the children at the facility. But staff were alert and helpful.
Nina Pandurevic, Revenue Management at Bosmal Arjaan by Rotana, responded to this review
Dear,Thank you for sharing your feedback. We are pleased to hear that you found our hotel modern, spacious, and conveniently located. We truly appreciate your positive remarks regarding the room, furniture, and the amenities we provide.However, we deeply regret the issues you encountered during your stay. We sincerely apologize for the lack of hot water on your first day, and we understand how frustrating that must have been. While we are glad to hear that our manager was able to assist you promptly, we recognize that the situation caused significant inconvenience, especially with the additional water discoloration and the delay in fixing the problem. This is certainly not the experience we strive to offer, and we are investigating the situation further to ensure that such issues do not arise again in the future.Regarding the leak in the tub/shower, we apologize that the repair was not completed during your stay. We understand that this impacted your experience, and we will ensure that our maintenance team prioritizes such issues going forward. We also acknowledge that we should have done more to provide compensation for the inconvenience you experienced, and we are sorry for not addressing this sooner.We appreciate your understanding, and we will take your comments into consideration to improve our service. Thank you again for your feedback, and we hope you will consider staying with us again in the future to experience the improvements we are making.Best regards,Hotel ManagementBosmal Arjaan by Rotana
User:954belindam
Trip type: Friends getaway
I love Bosmal ArJaan by Rotana!🇧🇦
01 Dec 2024
I loved this hotel! The Staff, amenities and location were top tier! The hotel itself is just beautiful and the rooms were apartment style and very spacious. The view from our room was magnificent! They provided my best friend and I with whatever we needed. I would absolutely return to this hotel. I love Sarajevo! Check out my hotel review on YouTube @GoBelindaGo. ♥️🇧🇦
Saida Zafirovski, Revenue Management at Bosmal Arjaan by Rotana, responded to this review
Dear,Thank You so much for taking the time to share Your kind comments about Your recent stay with us. We are so delighted to hear that our staff were very attentive, helpful and outstanding, and that we were able to provide You with the level of service that You come to expect from Rotana hotels. We look forward to having the pleasure of welcoming You back.Best regards,Hotel ManagementBosmal Arjaan by Rotana
User:Kar0n
Trip type: Family
Recomend this slightly out of centre due to luxury and space
02 Nov 2024
This is a little out of the way but well worth staying here rather than close to the old town. The space , comfort , luxuary and welcome makes it perfect . We had two large bedrooms , two bathrooms , wonderful view with a lounge and you have the added bonus of a jacuzzi , kitchen and room service
Saida Zafirovski, Revenue Management at Bosmal Arjaan by Rotana, responded to this review
Dear,Greetings from Bosmal Arjaan by Rotana! Thank You very much for Your kind feedback and contribution. We are very happy to know You enjoyed your stay with us. Rest assured that we will continue to provide all our dear guests with the best services that will make their stay at the Bosmal Arjaan by Rotana a pleasant and enriching experience!We look forward to welcoming You back very soon.Regards,Hotel ManagementBosmal Arjaan by Rotana
User:Hamdi K
Trip type: Family
Average services
18 Sept 2024
Hotel location very good, suits space excellent, unfortunately it is not professionally managed, hotel has many facilities but not functioning, such as the pool, the gym, house keeping is terrible that they just do beds without any proper cleaning to the room. I was surprised, that they charge you 20 Euros a day for parking even you are a guest !!!
Saida Zafirovski, Revenue Management at Bosmal Arjaan by Rotana, responded to this review
Dear,Thank You for taking the time to review our hotel and for Your feedback. We do apologies for the shortfalls You have experienced in our service, and we hope to be able to make up for them in the future as this is not a true reflection of the standards we wish to impart to our guests.We value Your comments, which will assist us to identify areas of improvement.We do hope that You will give us another chance to prove ourselves in providing you a truly treasured experience.Sincerely Yours,Hotel ManagementBosmal Arjaan by Rotana
Sarajevo, Sarajevo
About Bosmal Arjaan By Rotana
User Rating & Reviews
01 Sept 2025
28 Jul 2025
01 Dec 2024
0204 505 9777