Attended a conference in the conference center of the hotel. It’s a bit of a mixed bag: spacious room and extensive breakfast but overall faded glory. Close to the airport, close to a shopping center but a bit far from the city center. As quite common in Bosnia & Herzegovina, the whole hotel still smells like cigarette smoke everywhere. The smokers area near the cafe area is always crowded and has the door wide open. Hotel staff and waiters not always approachable and a tad rude. Did not use the pools or wellness center.
User:Longview40
Trip type: Friends getaway
Hotel hills, home from home
11 Oct 2025
Well located, nice 5 star service hotel. Food was nice. Staff very helpful.Many things to do like pools, padel, spa, shopping close by.They treat u a smile
User:samoahmad1980
Trip type: Family
Best hotel in the world
06 Sept 2025
This hotel has it all you must come here, they are the most professional hotel I have been to.. will definitely come again
User:Books a
Trip type: Solo travel
Worst hotel ever!
30 Aug 2025
Worst hotel ever! Threw away the passports. Racist, antisemitic and stupid. Won't visit again. The host should be punished
User:Amer T
Trip type: Family
AVOID HOTEL HILLS – Extremely Disappointing Wedding Experience
22 Aug 2025
I am writing this review so that future couples can get a realistic picture of what to expect if they decide to organize their wedding at Hotel Hills. Had I known then what I know now, I would never have chosen this place for the most important day of my life.👉 Food & Service – Far Below StandardDinner was served cold and in waves – half the guests were eating while the other half were still waiting. The soup, which was supposed to be a proper starter, was reduced to just a few spoonfuls. Drinks, advertised as “unlimited,” often took up to 30 minutes to arrive, and some guests never received theirs at all.The mezze plate was a joke – three slices of dry meat and three pieces of cheese. Either they were cutting costs or this is their actual “standard,” but in no way is it worthy of a hotel claiming five stars. Overall, the food was tasteless, cold, and poorly presented. The only decent part was the cake.👉 Organization – Complete ChaosOn the wedding day, instead of enjoying the moment, I was called down to fix the seating plan because the hotel staff had rearranged it without asking. They had placed the parents of both the bride and groom in random corners of the hall. Had I not intervened, our families would have been scattered all over the place.👉 Conditions in the HallThe hall was freezing cold. Guests literally asked for blankets, which is something that should never happen in a so-called luxury hotel.👉 Hotel & AccommodationInternational guests, including those who traveled from Norway, arrived to find their rooms not ready. In some cases, they even walked into rooms that looked like they were already occupied, with personal belongings scattered around. When they complained, the reception staff told them they were “lying” and to go check again themselves. Absolutely unacceptable behavior for a hotel that promotes itself as five-star. Needless to say, these guests made it clear they would never return.👉 Final ImpressionMy wedding at Hotel Hills was marked by unprofessional staff, poor service, and total disorganization. I am not writing this expecting the hotel to improve – I doubt it will. I am writing so at least one future couple might read this and avoid making the same mistake. Sarajevo and the surrounding area offer many beautiful venues for weddings, and if I could choose again, Hotel Hills would definitely not be an option.The entire concept of this hotel falls far below what is advertised. Walking through the hallways you’ll even find shoes lined up outside rooms – something you’d expect in a hostel, not in a supposed five-star hotel.And lastly, the management deserves a mention. Ms. Mirha, in particular, left us with the impression that she simply does not care about weddings at all.
Sarajevo, Sarajevo
About Hotel Hills Sarajevo
User Rating & Reviews
05 Apr 2026
11 Oct 2025
30 Aug 2025
0204 505 9777