Hotel Hills Sarajevo

Name: Hotel Hills Sarajevo
Address: Butmirska cesta, 18, Sarajevo, bosnia-and-herzegovina
Telephone: +44-204-505-9777
Rating: 3.8

Sarajevo, Bosnia & Herzegovina

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About Hotel Hills Sarajevo

location

This hotel warmly welcomes guests in Ilidza.

facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. A trouser press is provided for guests' convenience. A telephone, a flatscreen television and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, bowling and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and a solarium. Children are well looked after in the kids' club.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hotel Hills Sarajevo

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Kids Club
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Outdoor Furniture
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Packaged meals
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Water sports
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Table Tennis
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  Gym
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  Billiards/Snooker
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  Tanning Studio/Solarium
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  Events
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  Water Park
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Airport

3500.0 m

Centre

10000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

131

Very Good

Average

Poor

Terrible

Recent Reviews: 290

User:thomasvochten
Trip type: Business
Extensive breakfast, cigarette smoke
05 Apr 2026
Attended a conference in the conference center of the hotel. It’s a bit of a mixed bag: spacious room and extensive breakfast but overall faded glory. Close to the airport, close to a shopping center but a bit far from the city center. As quite common in Bosnia & Herzegovina, the whole hotel still smells like cigarette smoke everywhere. The smokers area near the cafe area is always crowded and has the door wide open. Hotel staff and waiters not always approachable and a tad rude. Did not use the pools or wellness center.
User:Longview40
Trip type: Friends getaway
Hotel hills, home from home
11 Oct 2025
Well located, nice 5 star service hotel. Food was nice. Staff very helpful.Many things to do like pools, padel, spa, shopping close by.They treat u a smile
User:samoahmad1980
Trip type: Family
Best hotel in the world
06 Sept 2025
This hotel has it all you must come here, they are the most professional hotel I have been to.. will definitely come again
User:Books a
Trip type: Solo travel
Worst hotel ever!
30 Aug 2025
Worst hotel ever! Threw away the passports. Racist, antisemitic and stupid. Won't visit again. The host should be punished
User:Amer T
Trip type: Family
AVOID HOTEL HILLS – Extremely Disappointing Wedding Experience
22 Aug 2025
I am writing this review so that future couples can get a realistic picture of what to expect if they decide to organize their wedding at Hotel Hills. Had I known then what I know now, I would never have chosen this place for the most important day of my life.👉 Food & Service – Far Below StandardDinner was served cold and in waves – half the guests were eating while the other half were still waiting. The soup, which was supposed to be a proper starter, was reduced to just a few spoonfuls. Drinks, advertised as “unlimited,” often took up to 30 minutes to arrive, and some guests never received theirs at all.The mezze plate was a joke – three slices of dry meat and three pieces of cheese. Either they were cutting costs or this is their actual “standard,” but in no way is it worthy of a hotel claiming five stars. Overall, the food was tasteless, cold, and poorly presented. The only decent part was the cake.👉 Organization – Complete ChaosOn the wedding day, instead of enjoying the moment, I was called down to fix the seating plan because the hotel staff had rearranged it without asking. They had placed the parents of both the bride and groom in random corners of the hall. Had I not intervened, our families would have been scattered all over the place.👉 Conditions in the HallThe hall was freezing cold. Guests literally asked for blankets, which is something that should never happen in a so-called luxury hotel.👉 Hotel & AccommodationInternational guests, including those who traveled from Norway, arrived to find their rooms not ready. In some cases, they even walked into rooms that looked like they were already occupied, with personal belongings scattered around. When they complained, the reception staff told them they were “lying” and to go check again themselves. Absolutely unacceptable behavior for a hotel that promotes itself as five-star. Needless to say, these guests made it clear they would never return.👉 Final ImpressionMy wedding at Hotel Hills was marked by unprofessional staff, poor service, and total disorganization. I am not writing this expecting the hotel to improve – I doubt it will. I am writing so at least one future couple might read this and avoid making the same mistake. Sarajevo and the surrounding area offer many beautiful venues for weddings, and if I could choose again, Hotel Hills would definitely not be an option.The entire concept of this hotel falls far below what is advertised. Walking through the hallways you’ll even find shoes lined up outside rooms – something you’d expect in a hostel, not in a supposed five-star hotel.And lastly, the management deserves a mention. Ms. Mirha, in particular, left us with the impression that she simply does not care about weddings at all.