Tarcin Forest Resort & Spa Sarajevo - MGallery

Recent Reviews: 112

• User:MEGAWATI_15

  Trip type: Couples

  DON'T BELIVE THE PHOTO

  15 Jan 2026

  WE JUST COME FOR WELLNESS In my birthday me and my husband decided to enjoy the wellness there. We come with paying 25KM per person. We was so excited, the reception man ask us to see first but we say no need because this hotel have good feedback. And Yes !!! Don't always belive on GOOD COMMENTS check with our on eyes is the good decision. We enter.. the wellness smelly, Sauna not working, 2 of them work but only 21° swimming pool dirty, and small ( don't believe in picture ) inside the steam sauna smelly nothing is make us happy. We called the staff for help he come and say " I am sorry our wellness staff not working today " Okey.. if the wellness staff not working, means is nobody clean that area ? the wellness is important part of the hotel facilities. Every hotel have general cleaning staff who have responsibilities to cleaning. I can say that, because I am wellness person, I am working in hotel as wellness manager for more than 25 year and I can say wellness on this hotel are 1/10. They are work with good brands as loccitane,but the wellness conditions is not for this big brand. End of story we ask our money back and i admitted i am choosing a wrong place to relax in my birthday.

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• User:Johanna B

  Trip type: Family

  Very Disappointed - Pests, Poor Service, and a Catastrophic Stay

  07 May 2025

  We arrived late at night with our three young children, tired after a long journey. We had booked a villa and were looking forward to a peaceful and pleasant stay, but unfortunately, we were deeply disappointed.As soon as we entered the villa, we were greeted by an unpleasant sight: long-legged silverfish crawling on the ceiling, a dead beetle in the shower, and spiders hanging from the ceiling. My husband had to go to the reception, and we were promised two rooms in the main building instead.When we finally reached those rooms, they were no better. We found a live silverfish on the floor in one of the rooms, and outside our other room, there was a large dead brown beetle. We felt very uncomfortable staying there due to the pests and insects, and now we were left without accommodation in Sarajevo in the middle of the night, with three tired and disappointed children.We contacted the hotel's manager, Nermin Horman, who informed us that they would not reimburse us for the nights, even though we had paid over 500 euros for accommodation that we never used.After a long night of searching for another hotel, we eventually found a room at Ibis Styles. When we checked in, we realized that it was actually a sister hotel to Tarcin. The room was okay, but the breakfast was another disappointment. Dirty plates, an unappetizing buffet, and ants in the restaurant quickly made us realize that we didn’t want to stay here either.In summary: We had a terrible experience at Tarcin Forest Resort and spa and cannot recommend it to anyone. Poor hygiene, pests, unprofessional service, and no support from the hotel when we needed it the most. Avoid this hotel if you want a comfortable and safe stay. Ahmed Ejubović, Guest Services / Front Office at Tarcin Forest Resort And Spa, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about the many issues you encountered during your stay, and we sincerely apologize for the discomfort and frustration caused to you and your family.Please be assured that the hygiene and pest concerns you described are taken very seriously. We have already initiated a comprehensive review of our cleaning and pest control procedures to prevent such incidents in the future. Your experience does not reflect the standards we strive to maintain.We regret that the alternative accommodation did not meet your expectations and understand how stressful it must have been to find suitable lodging late at night with your children. Regarding the refund, we will revisit your case personally to see how we can address your concerns.We are also concerned about your experience at our sister property and will communicate your feedback to their management team.Your feedback is crucial for us to improve, and we truly appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back one day and provide a stay that reflects the high standards we aim to uphold.Kind regards,Hotel Management

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• User:Mohand A

  Trip type: Family

  Goʻooooooooooooooooooooooooooooooo

  21 Sept 2024

  First of a very friendly staff, especially Tareq, with a great smile and attitude willingly to assist you with your needs. Also, others like the old guy in the restaurant. If you need to see a fabulous scenery of condensed greenery covered in the morning with fog carpet mesmerizing your sensation, then take your beloved husband and stay there. Ahmed Ejubović, Guest Services / Front Office at Tarcin Forest Resort And Spa, responded to this review Dear guest,Thank you very much for visiting and for the excellent evaluation of our services. We are very glad that you enjoyed Tarčin Forest Resort and Spa-MGallery, where you are always welcome!

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• User:oldhamblondie123

  Trip type: Friends getaway

  Beautiful

  07 Jul 2024

  The air was so fresh. The views were spectacular There is not much to do apart from absorb the beautiful scenery around you. Quad biking, walking trails. Spa facilities But you can go down to the town if you wishThe staff were soAccommodating, the waiters were brilliant and very helpful. They made you feel at home. All service came with a smile. We never felt rushed when we had any meal.The rooms were clean.The breakfast was always excellent.Only qualm was their restaurant food. This needs to be improved. This hotel hosted a certain type of customer group. That were not rude , rowdy, inappropriate. you never felt uncomfortable. Ahmed Ejubović, Guest Services / Front Office at Tarcin Forest Resort And Spa, responded to this review Dear Guest,We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

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• User:laserkid

  Trip type: Couples

  The isolated spot, also from entertainment

  12 Jun 2024

  This resort is located somewhere in the nowhere. At first glance its exiciting place. The view on the Dinar Alps is spectacular and in fact, there is very peaceful surrounding, but there are not many atractive options around. The rooms are quite large and good organized, but lack of them the warm atmospher. The restaurant is not cozy, too much modern and awkward. The food was not outstanding and for a dinner with wine we had to move to the motel 7 km away. The non-alcohol policy in the 5 stars international hotel is something not understable. The muslim guests were dominating at the hotel, including the wedding party, but the venue should have the offers for different kind of clients too. Ahmed Ejubović, Guest Services / Front Office at Tarcin Forest Resort And Spa, responded to this review Dear valued Guest, Thank you for choosing Tarčin Forest Resort & Spa, MGallery Hotel Collection as a place for your stay. Also thank you for taking time to rate and comment our services. We appreciate your comment, because in that way we know how to make our service even better for our guests. For the interior design of the hotel areas, it is designed in combination of traditional and international motives. As we are in the heart of nature and forest, we represent Well Being and healthy lifestyle. This is the reason we are non alcoholic and non smoking resort. Here at MGallery, we as Heartist are respecting diversity and not making any differences between our guests. We hope to see you once again in our resort, and we sincerely hope that you will have great service another time. Best regards for you.

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