Fasano Angra dos Reis

Recent Reviews: 337

• User:bekirsten

  Trip type: Family

  We expected more for what we paid

  11 Jan 2026

  The hotel itself is incredibly nice , great structure, beautiful view, ample, spacious bedrooms and a great assortment of food during breakfastAlthough most of the workers were extremely nice , the menu had missing item throughout the week , the amenities left in the bedroom at night, although the room was occupied by a family of 3 were left for 1 person only In a couple of times , the turndown was asked if it could happen on 30’ (baby was asleep or one of the guests was in the shower) and after an affirmative answer- it did not occur Food was delicious, but took forever to be served , and as mentioned above , the same item was at fault for many days in a row (simple dishes as mini hamburgers )At the kids place , the pool was great , but no Umbrella was offered to be protected by the sunWe felt like the hotel was working on a soft opening - due to the simple and recurring mistakes - not expected by the price that was paired and the weight Fasano carries Leticia Alcazar, General Manager at Hotel Fasano Angra dos Reis, responded to this review Dear guest,Thank you for sharing your experience with us. We are very happy to hear that you enjoyed the hotel facilities, the rooms, the view, and the variety offered at breakfast. Your compliments are very important and will be shared with our teams as a form of recognition for their dedicated work.However, we sincerely apologize for the inconveniences reported during your stay and apologize for not fully meeting your expectations. This is not the experience or quality standard we strive to offer our guests.Please know that your comments have been carefully recorded and forwarded to the relevant departments for analysis and implementation of the necessary improvements, ensuring that situations like these do not happen again.We thank you again for your feedback and hope to have the opportunity to welcome you back, providing a stay that fully meets your expectations.Sincerely,Leticia AlcázarGeneral Manager Hotel Fasano Angra dos Reis

  Read more

• User:conscienciouseater

  Trip type: Family

  Excellent stay in idyllic location

  24 Dec 2025

  Fasano is the premier hotel chain in Brasil. The Angra property follows the same tradition : outstanding service, elegant and understated ambience /décor, generous-sized rooms and facilities. The pools and spa are very good. They can arrange tours or transfers from/to SP or Rio with first -class contractors. The only drawback is because the property is distant from town centre, if you stay for 4+ nights, you are stuck with the hotel’s Italian restaurants , which although very good, don’t offer much variety. Leticia Alcazar, General Manager at Hotel Fasano Angra dos Reis, responded to this review Dear Guest,We sincerely appreciate you taking the time to share your impressions of your stay at our property. It is with great pleasure that we receive your positive comments, which fill us with pride and reinforce our commitment to providing a service of the highest standard.We also value your observation regarding the location of our property. Feedback such as yours is of utmost importance, as it allows us to continually refine our standards and ensure memorable experiences for all our guests.We look forward to the honor of welcoming you back to our hotel, providing you with new opportunities to enjoy the very best our property has to offer.Sincerely,Leticia AlcázarGeneral ManagerHotel Fasano Angra dos Reis

  Read more

• User:serial2urist

  Trip type: Family

  Below expectation

  22 Dec 2025

  Subpar! We went to spend a few relaxing days and while the rooms are good he rest of the experience was bit disappointing. Food was below expectation, service as well. I am not saying the hotel is bad, it is just below what you would expect from a 5 star hotel. Leticia Alcazar, General Manager at Hotel Fasano Angra dos Reis, responded to this review Dear Guest,We sincerely appreciate you taking the time to share your feedback with us. Our guests’ comments are extremely important, as they help us identify opportunities for improvement and continuously enhance our services and experiences.We regret that your stay did not meet your expectations and apologize for the aspects mentioned, particularly regarding gastronomy and service. This experience does not reflect the quality standards we strive to maintain nor the level of excellence we aim to deliver.Please be assured that your observations have been shared with the relevant departments for careful review and implementation of the necessary improvements. We hope to have the opportunity to welcome you again in the future and demonstrate the true standard of quality of our hotel.Sincerely,Leticia AlcázarGeneral ManagerHotel Fasano Angra dos Reis

  Read more

• User:Traveler123020

  Trip type: Family

  Modern hotel with lovely views

  18 May 2025

  The hotel was very secluded within a gated community, and the views are lovely. The rooms were clean and modern, and the beds were very comfortable. We thought the breakfast included was outstanding, and the Italian restaurant for dinner was good. We especially liked the fish dishes.The hotel booked Angra Tours for our transfer from Rio and back. They were excellent.The concierge who we communicated before the trip was less reliable. We thought we had booked a trip to Paraty and an all day boat trip. However, when we arrived, this was not booked. Luxxboat was able to get a boat and river last minute, and it turned out fine.The pool was nice and the gym is very large with lots of equipment.Overall, a great experience. Leticia Alcazar, General Manager at Hotel Fasano Angra dos Reis, responded to this review Dear guest,It is extremely gratifying to know that your experience was mostly positive. For us, providing comfort, tranquillity and quality service to each guest is always our top priority, and knowing that we were able to meet your expectations to a large extent is a source of great satisfaction for the whole team.We have listened carefully to your comments, including those indicating opportunities for improvement. We regret all the eventuality that may have impacted your experience and thank you for your understanding and kindness in reporting the situation so constructively. Comments like yours are essential so that we can continue to evolve and improve our services and internal processes.We are very happy to hear that your stay was marked by good times. We sincerely hope to be able to welcome you again in the near future and offer you an even more special and fully satisfying experience.Sincerely,Leticia AlcázarGeneral ManagerHotel Fasano Angra dos Reis

  Read more

• User:Paula M

  Trip type: Couples

  Poor service and miss communication

  24 Apr 2025

  I recently stayed at this hotel and, unfortunately, my overall experience was disappointing due to poor service and frequent miscommunication. Throughout my stay, I encountered several issues with the front desk staff, who seemed disorganized and were often unhelpful. There were multiple misunderstandings regarding my requests, and I speak Portuguese, so no reason for that! I felt that the front desk team lacked the professionalism and efficiency expected from a hotel of this standard.On a more positive note, I would like to highlight the staff at the breakfast area. They were always polite, attentive, and made my mornings much more pleasant. Their friendly attitude was a bright spot during my stay.In summary, while some staff members were very nice, especially during breakfast, the front desk service left much to be desired. I hope the management will address these issues to improve the overall guest experience. Leticia Alcazar, General Manager at Hotel Fasano Angra dos Reis, responded to this review Dear guest, Thank you for taking the time to share with us your impressions of your stay at our hotel. Your comments are of great importance to our continuous improvement process, and receiving them with attention and respect is an essential part of our commitment to excellence.We are pleased to note your praise for the team responsible for the breakfast service. We are truly honored to know that their professionalism and friendliness contributed positively to your experience, making your mornings more enjoyable. Your kindness in recognizing them will be duly passed on to the team, as an incentive for the work they do with dedication.On the other hand, we sincerely regret that some aspects of your stay did not reach the standard of quality we set ourselves. We apologize for all the inconvenience resulted from miscommunication and poor service during your interaction with our team. This is not the level of service we aim to deliver, and your comments have been taken seriously.We would like to thank you again for bringing us your perception in such a clear and respectful way. We hope to have the opportunity to welcome you again, so that we can provide you with a fully satisfactory experience that meets the expectations of our guests.Sincerely,Leticia AlcazarGeneral ManagerHotel Fasano Angra dos Reis

  Read more