Fasano Belo Horizonte

Recent Reviews: 143

• User:Bruno N

  Trip type: Couples

  Best experience ever in Minas Gerais!

  24 Aug 2026

  Amazing experience, the best im Minas Gerais! Qualidade HFBH , Proprietário at Hotel Fasano Belo Horizonte, responded to this review Dear Mr. Nunes,We sincerely thank you for your stay at our hotel and for taking the time to complete our satisfaction survey.We truly value your feedback. We are delighted to know that your stay was such a positive experience and that you consider it the best experience you have had in Minas Gerais.Comments such as yours are a great source of pride for our entire team and reinforce our commitment to providing memorable experiences for our guests.Thank you once again for your valuable feedback. We look forward to welcoming you again in the near future.Yours sincerely,Kauana Becker General Manager Hotel Fasano Belo Horizonte

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• User:Ricardo C

  Trip type: Family

  A weekend at Fasano BH

  23 Aug 2026

  The entire hotel staff is very professional and attentive, and the facilities are excellent as well. An exceptional stay. Qualidade HFBH , Proprietário at Hotel Fasano Belo Horizonte, responded to this review Dear Mr. Conde,We sincerely thank you for your stay at our hotel and for taking the time to complete our satisfaction survey.We truly value your feedback. We are delighted to know that the professionalism and attentiveness of our team, combined with the quality of our facilities, contributed to such a positive experience during your stay.Comments such as yours are extremely rewarding and reinforce our commitment to providing exceptional experiences for our guests.Thank you once again for your valuable feedback. We look forward to welcoming you again in the near future.Yours sincerely,Kauana Becker General Manager Hotel Fasano Belo Horizonte

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• User:Robespierre M

  Trip type: Business

  BAD SERVICES

  03 Dec 2025

  My favorite Restaurant in Belo,I was several time in this place,but the last time it was so inappropriate and rude when I tried to pay with the American express ,because if I used indeed I was suppose to have the desert "Complement" the restaurant machine it was not taked my credit card, and the Supervisor Elvio said to me in the bad way " in this case you have to pay for the desert " I said to him " my card is Okey " he insisted and watched my so sarcastic Again " your card isn't good" after I said bring other machine from FrontDesk desk,My card what it was Okey...NEVER APOLOGIZED...Is a pitty such beautiful Restaurant with excellent food can have this can the "Supervisor " so unprofessional

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• User:IRIR20010924

  Trip type: Family

  Lidia the star

  15 Apr 2025

  We recently stayed at Fasano Belo Horizonte, and while the hotel has potential, our experience was a mix of highs and lows — with one standout highlight: Lidia. If it weren’t for her, our stay would have been a completely different story. She recommended incredible restaurants, curated amazing experiences for us, and even went out of her way to help us get a taxi when no one else could. She truly made us feel at home — Lidia is a star and deserves all the recognition in the world.That said, coming from a hospitality background myself, I was surprised by a few things. The front office team, aside from Alice who was fantastic and helpful, struggled with English communication and professionalism. At one point, they even tried to charge us for breakfast — despite it being clearly included in our standard rate. It took both us and Lidia having to pull up the booking details to sort it out, which shouldn’t happen at a hotel of this caliber.Housekeeping also had its moments — on our first night, a kind woman brought us extra water upon request, which we appreciated. But the next night, they attempted turndown service at 21:30 with quite a bit of noise, which felt a bit inconsiderate.All in all, Lidia absolutely made our stay. Without her, we would’ve been lost. She is exceptional — and truly embodies what luxury hospitality should be. qualidade fasano, Proprietário at Hotel Fasano Belo Horizonte, responded to this review Dear Guest,Thank you sincerely for your recent stay at Hotel Fasano Belo Horizonte and for taking the time to share such detailed feedback with us.We truly value your comments. We are delighted to know that your experience had memorable highlights, particularly thanks to the attention and care provided by our colleague Lidia. She is indeed a true asset to our team, and we will make sure she is recognized for her dedication and professionalism, which greatly contributed to making your stay more special.At the same time, we regret the aspects of your experience that did not meet your expectations. We apologize for the inconsistencies you encountered, especially regarding communication and the mistaken attempt to charge for breakfast—this is certainly not the standard we strive to uphold. We will also be reviewing our housekeeping procedures to ensure that guest comfort is always respected at all times of day.We are truly grateful for your feedback, which is essential to our continuous improvement. We hope to have the opportunity to welcome you again in the future, so we may provide a stay that is fully aligned with the standards of excellence you expect and deserve.Warm regards,Kauana BeckerGeneral ManagerHotel Fasano Belo Horizonte

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• User:Christel H

  Trip type: Business

  Decent hotel

  26 Oct 2024

  Pretty hotel in a nice neighborhood. My room was neat and I enjoyed the welcome bonbons. I stayed here overnight for meetings in Belo Horizonte. It was overall a good hotel for business but less nice and a tad less professional than other Fasanos. E.g., the person at reception asked me when “Mr. Moreno” was joining (there was no “Mr.” because obviously this was a business trip). qualidade fasano, Proprietário at Hotel Fasano Belo Horizonte, responded to this review Dear Christel,Thank you for choosing our hotel for your stay and for sharing your reviews.We are delighted to hear that certain aspects of your stay were positive and that you appreciated our infrastructure. Your kind words are a great encouragement to our team and motivate us to continue providing excellent service.However, we are equally dismayed to learn that other aspects of your stay did not meet your expectations, most notably the service at the front desk. Please accept our sincere apologies for any inconvenience this may have caused you. We take your feedback seriously and are taking steps to address these issues to ensure a more enjoyable experience for our future guests.Your insights are invaluable to us, and we thank you for bringing the positives and negatives to our attention. We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations.Thank you once again for your feedback.Sincerely,Kauana Becker Gerente Geral Hotel Fasano Belo Horizonte

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