My favorite Restaurant in Belo,I was several time in this place,but the last time it was so inappropriate and rude when I tried to pay with the American express ,because if I used indeed I was suppose to have the desert "Complement" the restaurant machine it was not taked my credit card, and the Supervisor Elvio said to me in the bad way " in this case you have to pay for the desert " I said to him " my card is Okey " he insisted and watched my so sarcastic Again " your card isn't good" after I said bring other machine from FrontDesk desk,My card what it was Okey...NEVER APOLOGIZED...Is a pitty such beautiful Restaurant with excellent food can have this can the "Supervisor " so unprofessional
User:IRIR20010924
Trip type: Family
Lidia the star
15 Apr 2025
We recently stayed at Fasano Belo Horizonte, and while the hotel has potential, our experience was a mix of highs and lows — with one standout highlight: Lidia. If it weren’t for her, our stay would have been a completely different story. She recommended incredible restaurants, curated amazing experiences for us, and even went out of her way to help us get a taxi when no one else could. She truly made us feel at home — Lidia is a star and deserves all the recognition in the world.That said, coming from a hospitality background myself, I was surprised by a few things. The front office team, aside from Alice who was fantastic and helpful, struggled with English communication and professionalism. At one point, they even tried to charge us for breakfast — despite it being clearly included in our standard rate. It took both us and Lidia having to pull up the booking details to sort it out, which shouldn’t happen at a hotel of this caliber.Housekeeping also had its moments — on our first night, a kind woman brought us extra water upon request, which we appreciated. But the next night, they attempted turndown service at 21:30 with quite a bit of noise, which felt a bit inconsiderate.All in all, Lidia absolutely made our stay. Without her, we would’ve been lost. She is exceptional — and truly embodies what luxury hospitality should be.
qualidade fasano, Proprietário at Hotel Fasano Belo Horizonte, responded to this review
Dear Guest,Thank you sincerely for your recent stay at Hotel Fasano Belo Horizonte and for taking the time to share such detailed feedback with us.We truly value your comments. We are delighted to know that your experience had memorable highlights, particularly thanks to the attention and care provided by our colleague Lidia. She is indeed a true asset to our team, and we will make sure she is recognized for her dedication and professionalism, which greatly contributed to making your stay more special.At the same time, we regret the aspects of your experience that did not meet your expectations. We apologize for the inconsistencies you encountered, especially regarding communication and the mistaken attempt to charge for breakfast—this is certainly not the standard we strive to uphold. We will also be reviewing our housekeeping procedures to ensure that guest comfort is always respected at all times of day.We are truly grateful for your feedback, which is essential to our continuous improvement. We hope to have the opportunity to welcome you again in the future, so we may provide a stay that is fully aligned with the standards of excellence you expect and deserve.Warm regards,Kauana BeckerGeneral ManagerHotel Fasano Belo Horizonte
User:Christel H
Trip type: Business
Decent hotel
26 Oct 2024
Pretty hotel in a nice neighborhood. My room was neat and I enjoyed the welcome bonbons. I stayed here overnight for meetings in Belo Horizonte. It was overall a good hotel for business but less nice and a tad less professional than other Fasanos. E.g., the person at reception asked me when “Mr. Moreno” was joining (there was no “Mr.” because obviously this was a business trip).
qualidade fasano, Proprietário at Hotel Fasano Belo Horizonte, responded to this review
Dear Christel,Thank you for choosing our hotel for your stay and for sharing your reviews.We are delighted to hear that certain aspects of your stay were positive and that you appreciated our infrastructure. Your kind words are a great encouragement to our team and motivate us to continue providing excellent service.However, we are equally dismayed to learn that other aspects of your stay did not meet your expectations, most notably the service at the front desk. Please accept our sincere apologies for any inconvenience this may have caused you. We take your feedback seriously and are taking steps to address these issues to ensure a more enjoyable experience for our future guests.Your insights are invaluable to us, and we thank you for bringing the positives and negatives to our attention. We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations.Thank you once again for your feedback.Sincerely,Kauana Becker Gerente Geral Hotel Fasano Belo Horizonte
User:Martin P
Trip type: Couples
Amazing stay at the hotel
01 Aug 2024
The Hotel Fasano in Belo Horizonte, with its inimitable style emblematic of the Fasano chain, sits elegantly within the city, a beacon of refined hospitality. The reception, graced by friendly and charming staff, occasionally speaking German, is a delight. The diversity among the staff is a refreshing sight, adding to the hotel’s charm; the presence of a receptionist adorned with numerous tattoos was a particularly cool touch.The concierge service is exceedingly diligent and dedicated, a testament to the hotel’s commitment to guest satisfaction. They provided us with complimentary concert tickets, allowing us to enjoy a splendid evening filled with music. The restaurant, known for its excellence, operates with impressive efficiency. The waitstaff are alert and provide exceptional service, though the presence of multiple restaurant managers, or Chefs de Service, occasionally obstructs the flow. While the cuisine is commendable, the breakfast service is notably slow.The rooms are immaculate and spacious, offering a comfortable retreat. However, the lack of razors and the inconsistent replenishment of soap were minor inconveniences. Despite these small flaws, the hotel remains a magnificent and impressive establishment. Our stay was beautiful and restful, a testament to the high standards of the Fasano experience.
qualidade fasano, Proprietário at Hotel Fasano Belo Horizonte, responded to this review
Dear Mr. Martin,We are deeply honored to receive your heartfelt compliments regarding your stay at our hotel. It is incredibly rewarding to know that we succeeded in making your experience both special and memorable, and that the service provided by [Employee's Name] was particularly noteworthy.I will ensure that your praises are conveyed to [Employee's Name] and the entire team. It is thanks to dedicated staff members like them that we are able to create such exceptional moments for our guests. Your kind words are a great source of motivation for all of us to continue striving for excellence in our service.Thank you for sharing your positive experience and for acknowledging the outstanding work of our team. We eagerly anticipate your next visit and look forward to providing you with another superb stay.Sincerely,Kauana Becker Gerente GeralHotel Fasano Belo Horizonte
User:TandTSwitzerland
Trip type: Family
Excellent staff
10 May 2024
Located in a quiet and safe neighborhood where there are many small shops and restaurants. Nice modern design. Small pool on rooftop. Very good breakfast. The rooms are nicely decorated and have a lot of space. I recommend the junior suite as they are even more spacious.Most staff members are really nice. They do their best to make your stay as comfortable as possible. I had some small hiccups but I really appreciate their efforts to overcome these small issues. Some staff members do not speak English but you still can manage. Thanks to all the staff members and managers (Jessica, Lidia, Daniel etc.) who helped me have a great stay.
qualidade fasano, Proprietário at Hotel Fasano Belo Horizonte, responded to this review
Dear Guest,Thank you very much for your honest opinion of your recent stay at our hotel. Your comments are extremely valuable to us, as we strive to improve with every stay. With great appreciation, On behalf of our entire team, we thank you for taking your time to give you opinion about Hotel Fasano Belo Horizonte.It is always a satisfaction to receive our guest's appreciation.We look forward to welcoming you back to the Fasano on your next visit to Minas Gerais.Kind regards,Kauana BeckerGeneral Manager
Belo Horizonte, Belo Horizonte
About Fasano Belo Horizonte
User Rating & Reviews
04 Dec 2025
15 Apr 2025
01 Aug 2024
0204 505 9777