I had an excellent experience at the hotel’s restaurant. From the moment I arrived, the staff demonstrated professionalism, courtesy, and genuine attentiveness. The service was efficient without feeling rushed, and every detail was handled with care.The food quality exceeded expectations — well-presented, fresh, and flavorful. It is clear that both the kitchen and service teams are committed to delivering a high standard of hospitality.I would gladly return and highly recommend this restaurant to anyone looking for a refined and welcoming dining experience.
Marketing Ouro Minas, Owner at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, responded to this review
Hello,We are very thankful that you left us a review!Our staff will be very happy to find out your stay was comfortable and that it exceeded expectations.Hope to see you again soon,
User:P1468RJlucianoc
Trip type:
Always disappointing experience
02 Jan 2026
Unfortunately, this was not my first stay at this hotel, and once again it proved to be a disappointment.The check-in process was excessively slow, handled by undertrained staff using an outdated and inefficient registration system. What should be a smooth and professional arrival experience instead felt disorganized and unnecessarily time-consuming.The room itself presented several maintenance issues that are unacceptable for a hotel of this category. One of the beds had a broken leg, and both the sink and toilet were clogged. These are basic functional elements that should be inspected and resolved well before a guest enters the room.Room service was equally underwhelming. The food delivered was of very poor quality—more comparable to a basic cafeteria dinner than to anything one would expect from a hotel restaurant, especially one that positions itself as a high-end property.Although the bathroom appears to have been recently remodeled, the execution was substandard. The workmanship and finish were disappointing, to the point where the result felt amateur rather than professional.Overall, the hotel seems to rely heavily on its past reputation rather than on current service quality, maintenance, and proper staff training. Unless significant improvements are made, I cannot recommend this property and will seriously reconsider staying here again.
Marketing Ouro Minas, Proprietário at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, responded to this review
Hello,We are saddned to receive the news that your stay with us did not meet your expectations.Your comments will be forwarded to our management team to make sure we can target issues with precision and review maintenance protocols in order to mitigate future discomforts. Thank you for bringing your experiênce to our attention.We hope to get a new chance to enchant you in the future!
User:Voyage791346
Trip type: Family
Once a shining jewel, now just a rundown hotel.
25 Dec 2025
We booked a family suite and the sleeping arrangements were optimal for our family. We had one king bed and two twin beds. We have nearly two weeks booked in the hotel and we have some issues that no one seems to be able to repair. First, the shower has a lot of black mold all around the caulking. It needs to be replaced. Second, the caulking is no longer effective as the water from the shower leaks through the shower, through the baseboard and onto the floor. They were kind enough to give us a squeegee to push the water down the drain, but that’s not what we expected. I first started coming to the Ouro Minas about 20 years ago. It was the premiere hotel at that time, but years of neglect have taken their toll on the building. The location is great, the breakfast is great, but the hotel has deteriorated over the years. The staff is more than friendly and helpful, but the building spoils their efforts.
User:Kylevk
Trip type: Business
Stay somewhere else
31 Aug 2025
Deceptive billing, charged for extra night. Hotel is very loud with highway noise, dirty, run down, and old. Staff not helpful at all.
Marketing Ouro Minas, Proprietário at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, responded to this review
Hello,I am very sorry to hear that you had a bad experiênce with us.Rest assured we will look into the issues you have pointed out and make sure that maintenance is done correctly on the soundproof windows we have.It is worth noting, the hotel has gone through extensive renovations throughout the years and all of our apartments are nearly at the point of 100% renovation.We will continue to do our best to improve the client experience and hope that the next time you will consider staying with us to see all the improvements.All best,
User:TMB201
Trip type: Business
Excellent Service – Thank You Jân and Liana!
02 Apr 2025
My stay at Ouro Minas was truly wonderful, thanks in large part to the amazing tips and friendly support from Jân and Liana. Their recommendations for restaurants, sights, and things to do in the area were absolutely spot on and really made my trip special.You can tell they genuinely care about the guests and go out of their way to help. Thank you both so much – I’d love to come back!
Marketing Ouro Minas, Owner at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, responded to this review
Hallo!We are very happy to receive your positive evaluation of our hotel.You will always be welcome here.Until next time,
Belo Horizonte, Belo Horizonte
About Ouro Minas Hotel & Events
User Rating & Reviews
23 Feb 2026
02 Jan 2026
25 Dec 2025
0204 505 9777