Ouro Minas Hotel & Events

Recent Reviews: 7348

• User:dustinhead54321

  Trip type: Couples

  Get front desk staff.

  03 Oct 2026

  As an American traveler I thought the hotel was very nice and convenient. The front desk staff spoke English very well and we're very pleasant to deal with. James who checked us in was especially helpful and very nice to talk to you his English was great and we appreciated the help. Marketing Ouro Minas, Proprietário at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, responded to this review Hello!Thank you very much for sharing your experience with us! We are delighted to know that you found the hotel comfortable and convenient, and that our front desk team made you feel welcome throughout your stay.We especially appreciate your kind words about James. We will be sure to share your compliments with him, as we are certain he will be very happy to know that his assistance and English communication made a positive difference during your visit.It was a pleasure having you with us, and we hope to welcome you back to Ouro Minas on your next trip to Belo Horizonte!Best regards,Ouro Minas Hotel Team

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• User:js08192003

  Trip type: Family

  Family Vacation - ouro minas hotel

  14 Aug 2026

  Amazing vacation with the family . The hotel is great offering lots for the kids to do ! Pools, game room , great food and amazing service .Daniel and Thiago at the front desk were great. Enjoyed my vacation . Great hotel for families Marketing Ouro Minas, Proprietário at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, responded to this review Olá!Agradecemos por compartilhar sua experiência! Ficamos muito felizes em saber que suas férias em família foram especiais e que vocês aproveitaram nossa estrutura, as piscinas, a sala de jogos, a gastronomia e o atendimento.Agradecemos também pelo reconhecimento ao Daniel e ao Thiago. Esperamos recebê-los novamente em breve!Atenciosamente,Equipe Ouro Minas Hotel

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• User:Explore615809

  Trip type: Family

  Outstanding Hospitality and Quality

  22 Feb 2026

  I had an excellent experience at the hotel’s restaurant. From the moment I arrived, the staff demonstrated professionalism, courtesy, and genuine attentiveness. The service was efficient without feeling rushed, and every detail was handled with care.The food quality exceeded expectations — well-presented, fresh, and flavorful. It is clear that both the kitchen and service teams are committed to delivering a high standard of hospitality.I would gladly return and highly recommend this restaurant to anyone looking for a refined and welcoming dining experience. Marketing Ouro Minas, Owner at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, responded to this review Hello,We are very thankful that you left us a review!Our staff will be very happy to find out your stay was comfortable and that it exceeded expectations.Hope to see you again soon,

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• User:P1468RJlucianoc

  Trip type:

  Always disappointing experience

  01 Jan 2026

  Unfortunately, this was not my first stay at this hotel, and once again it proved to be a disappointment.The check-in process was excessively slow, handled by undertrained staff using an outdated and inefficient registration system. What should be a smooth and professional arrival experience instead felt disorganized and unnecessarily time-consuming.The room itself presented several maintenance issues that are unacceptable for a hotel of this category. One of the beds had a broken leg, and both the sink and toilet were clogged. These are basic functional elements that should be inspected and resolved well before a guest enters the room.Room service was equally underwhelming. The food delivered was of very poor quality—more comparable to a basic cafeteria dinner than to anything one would expect from a hotel restaurant, especially one that positions itself as a high-end property.Although the bathroom appears to have been recently remodeled, the execution was substandard. The workmanship and finish were disappointing, to the point where the result felt amateur rather than professional.Overall, the hotel seems to rely heavily on its past reputation rather than on current service quality, maintenance, and proper staff training. Unless significant improvements are made, I cannot recommend this property and will seriously reconsider staying here again. Marketing Ouro Minas, Proprietário at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, responded to this review Hello,We are saddned to receive the news that your stay with us did not meet your expectations.Your comments will be forwarded to our management team to make sure we can target issues with precision and review maintenance protocols in order to mitigate future discomforts. Thank you for bringing your experiênce to our attention.We hope to get a new chance to enchant you in the future!

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• User:Voyage791346

  Trip type: Family

  Once a shining jewel, now just a rundown hotel.

  24 Dec 2025

  We booked a family suite and the sleeping arrangements were optimal for our family. We had one king bed and two twin beds. We have nearly two weeks booked in the hotel and we have some issues that no one seems to be able to repair. First, the shower has a lot of black mold all around the caulking. It needs to be replaced. Second, the caulking is no longer effective as the water from the shower leaks through the shower, through the baseboard and onto the floor. They were kind enough to give us a squeegee to push the water down the drain, but that’s not what we expected. I first started coming to the Ouro Minas about 20 years ago. It was the premiere hotel at that time, but years of neglect have taken their toll on the building. The location is great, the breakfast is great, but the hotel has deteriorated over the years. The staff is more than friendly and helpful, but the building spoils their efforts. Marketing Ouro Minas, Proprietário at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, responded to this review Hello!Thank you for sharing your experience in such detail, especially after having stayed with us for so many years. We are very sorry that the condition of the shower and the issues with the sealing affected your stay. This is certainly not the standard of comfort and maintenance we aim to provide.We appreciate your comments regarding the family suite, our location, breakfast, and especially the kindness and helpfulness of our team. Your feedback about the bathroom will be forwarded to the responsible departments for a thorough assessment and the necessary repairs.It is an honor to have welcomed you at Ouro Minas for so many years, and we hope to have the opportunity to provide you with a more positive experience in the future.Kind regards,Ouro Minas Hotel Team

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