Hotel Brasil 21 Convention, Affiliated By Melia

Recent Reviews: 5102

• User:993ruig

  Trip type: Family

  Good location and fair price.. very old toilet

  20 Apr 2026

  At check in the staff was only interested in selling an upgrade.. the room was spacious but the toilet is very old.. no handheld shower and even the toilet discharge wasn’t working and we had to call maintenance immediately after arriving at the roomGood breakfast Patricia Lotti, Atendimento ao cliente/recepção at Melia Brasil 21, responded to this review Dear guest,Thank you for sharing your impressions about your recent stay. It is good to know that the location, the room space and the breakfast contributed positively to your experience.Regarding your check-in experience, I understand your observation about the approach to upgrades. This is an important point, and the management will follow up closely to ensure that the service remains attentive and aligned with each guest’s expectations from the very first contact.About the bathroom condition, your comment is very relevant. The aspect of being outdated will be reviewed with the responsible team, as maintaining a pleasant and functional environment is essential for a comfortable stay.Concerning the lack of a handheld shower, I appreciate you bringing this detail to our attention. It will be evaluated carefully as we continuously look for improvements that enhance convenience for our guests.I also understand the inconvenience caused by the toilet not working properly upon your arrival. This situation will be addressed with the maintenance team to reinforce inspection routines and avoid similar occurrences.If you would like to share any additional details about your experience, please feel free to contact us at patricia.lotti@melia.com, it will be a pleasure to listen and follow up more closely.At the same time, I am pleased to know that other aspects of your stay, such as the breakfast and overall space, contributed positively.We hope to have the opportunity to welcome you again for an even better experience.Best regards,Patrícia LottiGuest Experience Assistant

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• User:Q7519TEsuzanner

  Trip type: Business

  Great place to stay in Brasilia

  16 Apr 2026

  Excellent hotel. Very well equipped gym, lovely room, great location & comprehensive breakfast options. All staff were friendly and helpful, especially Alexandre. Patricia Lotti, Atendimento ao cliente/recepção at Melia Brasil 21, responded to this review Dear guest,Thank you for sharing your experience. It is a pleasure to know that your stay in Brasília was so positive, with highlights such as the comfortable room, the convenient location, and the variety offered at breakfast.I am especially glad to hear your comments about our gym. All guests have access to Evolve, the largest gym within a hotel complex in Latin America, offering a complete structure for strength training, cardio, and a wide range of workout options, which truly makes a difference for those who value well-being during their stay.It is also very rewarding to know that our team made a positive impression, especially Alexandre. I will be sure to share your kind words with him, as recognition like yours is very meaningful.We look forward to welcoming you again for another enjoyable stay.Best regards,Patrícia LottiGuest Experience Assistant

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• User:Culture13963172981

  Trip type: Business

  Wonderful

  09 Apr 2026

  Great hotel, excellent service. Mr Nascimento at the reception makes you feel at home and always available for whatever help you need. Highly recommended Patricia Lotti, Atendimento ao cliente/recepção at Melia Brasil 21, responded to this review Dear guest,Thank you for sharing your experience with us. I am very pleased to know that you had a wonderful stay and that the service provided met your expectations.It is especially rewarding to hear your kind words about Mr. Nascimento. Making our guests feel at home with attentiveness and availability is exactly the experience we strive to deliver, and I will be sure to share your recognition with him.Your recommendation means a lot to us, and it will be a pleasure to welcome you again in the future.Best regards,Patrícia LottiGuest Experience Assistant

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• User:Patrick P

  Trip type: Business

  Amazing Hospitality

  05 Apr 2026

  Visiting Brasilia for the first time. What an amazing and friendly staff. The LEVEL is on another level when it comes to customer service. Must visit! Patricia Lotti, Atendimento ao cliente/recepção at Melia Brasil 21, responded to this review Dear guest,Thank you for sharing your impressions about your first visit to Brasília. It is truly rewarding to know that your experience was marked by such a positive first impression.I am especially pleased to read your kind words about our team. Providing attentive and friendly service is something we genuinely value, and your recognition means a great deal to all of us.It is wonderful to know that The Level made such a difference during your stay. This experience is designed to offer a more personalized approach, with exclusive services, reserved environments, superior comfort and a differentiated level of attention to detail, creating a more refined and tranquil stay.We hope to have the pleasure of welcoming you again in the future for another memorable experience.Best regards,Patrícia LottiGuest Experience Assistant

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• User:Roberta B

  Trip type: Business

  Incredible welcoming service!

  21 Feb 2026

  The service is beyond welcoming. Alexandre took me up to the second level reception because the first floor was very busy. Hudson helped me checking in and gave me an upgrade. In no time I was escorted to my beautiful room, Alexandre installed my suitcase and offered me slippers. Gave me an overview of the hotel and things to do nearby. Excellent experience super recommended! Rogerio Santos, Atendimento ao cliente/recepção at Melia Brasil 21, responded to this review Dear Ms. Roberta,Thank you for taking the time to share your experience. I’m very happy to know you felt genuinely welcomed and well taken care of from the moment you arrived.It’s wonderful to hear that Alexandre handled your arrival with such attentiveness, finding a smoother reception point during a busy moment and ensuring you were comfortably assisted throughout the process. I’m also glad Hudson made your check-in seamless and that the upgrade contributed to an even better start to your stay.Your comments about the escort to your room, the care with your luggage, the thoughtful offer of slippers, and the overview of what to enjoy nearby truly reflect the kind of personalized service we aim to deliver. I will gladly share your recognition with Alexandre, Hudson, and the leadership team.We would be delighted to welcome you back again soon.Best regards,Rogério SantosGuest Experience Coordinator

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