Hotel Brasil 21 Suites, Affiliated By Melia

Recent Reviews: 925

• User:Daoda2

  Trip type: Business

  Run down

  24 Mar 2025

  The hotel feels like it was built when the city was originally founded. Very dated and run down. More 3 star than 4. Restaurants were not open. Confusing layout. Will stay at the 5 star Melia Brasil 21 next time (brand names are confusing; no way you would appreciate the difference in the hotels). Rogerio Santos, Atendimento ao cliente/recepção at Brasil 21 Suites Affiliated By Melia, responded to this review Dear Mr. Daoda,Thank you for taking the time to share your impressions with us. We truly value your feedback, as it helps us to identify opportunities for improvement and refine the experience we offer our guests.We regret to hear that your stay did not meet your expectations and that the overall condition and layout of the hotel caused discomfort. Please rest assured that the manager responsible for these areas is aware of your comments and will carefully assess the situation in search of improvements.We understand how the similarity in brand names may cause confusion between our hotels, and we appreciate your honest input regarding this matter. Your comments will be taken into account as we continue to evaluate how we present our properties and services to ensure clarity for our guests.Should you wish to share any further details, please feel free to contact me directly at rogerio.barbosa@melia.com — I would be glad to hear more from you and work toward a better experience on a future visit.Best regards, Rogério Santos GEX Assistant

  Read more

• User:Ivan V

  Trip type: Business

  Nice hotel near the park and the TV tower in Brasilia

  21 Nov 2024

  Very spacy the room, confortable and quiet. Bedclothes are fine, however the pillows may need an upgrade to having at least one with white. Bathroom is ok, it seems quite old. The breakfast is very good and very diversified, the wi-fi is well to be used. Rogerio Santos, Atendimento ao cliente/recepção at Brasil 21 Suites Affiliated By Melia, responded to this review Prezada Sra. Ivane,Agradecemos imensamente por compartilhar sua experiência conosco. Ficamos felizes em saber que a senhora encontrou o hotel confortável, com um ambiente tranquilo e agradável. É ótimo saber também que o café da manhã atendeu suas expectativas e que o Wi-Fi foi satisfatório.Em relação aos travesseiros e ao banheiro, o gerente responsável já está atento aos pontos mencionados e buscará maneiras de melhorar esses aspectos para proporcionar ainda mais conforto e comodidade aos nossos hóspedes. Agradecemos por nos ajudar a identificar áreas que podemos aprimorar.Esperamos poder recebê-la novamente em breve!Atenciosamente, Rogério Santos Assistente de Qualidade

  Read more

• User:Sinan U

  Trip type: Business

  Nice hotel

  16 Sept 2024

  Very effective check-in proces. Patrick was most helpfull and informative. Rooms are very clean with a lot of space and Big bed and barhroom. Also desk and Couch is available. The morning buffet offers a lot of options, and restaurant has also a very good menu. I would stay at this hotel again. Rogerio Santos, Atendimento ao cliente/recepção at Brasil 21 Suites Affiliated By Melia, responded to this review Dear Mr. Sinan,Thank you for sharing your feedback on your recent stay with us. We are delighted to hear that the check-in process was smooth and that Patrick provided you with helpful and informative service. It's great to know that the spacious and comfortable room, with its large bed and well-equipped environment, met your expectations.We're also pleased to hear that you enjoyed the variety of our breakfast buffet and the quality of the restaurant menu. Your kind words will be passed along to Patrick and the rest of the team, as it truly encourages our staff to continue providing excellent service.We look forward to welcoming you back during your next visit.Best regards,Rogério SantosGEX Assistant

  Read more

• User:joaquin b

  Trip type: Business

  Excellent

  21 Aug 2024

  Perfect hotel with fantastic staff. I was received by Patrick and he was nothing but excellent. Highly recommend coming!The hotel is new ish, but the staff is awesome. The food at the breakfast is super nice. The rooftop view is also great and nice sauna. Rogerio Santos, Atendimento ao cliente/recepção at Brasil 21 Suites Affiliated By Melia, responded to this review Dear Mr. Joaquin,Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent stay with us and that Patrick made such a positive impression. We’ll be sure to pass along your compliments to him and the rest of our team.It’s great to know that you enjoyed our breakfast, the rooftop view, and the sauna. We strive to provide a welcoming atmosphere and high-quality service, and it’s rewarding to hear that you would highly recommend our hotel.We hope to welcome you back soon for another fantastic stay.Best regards,Rogério Santos GEX Assistant

  Read more

• User:douglasramos

  Trip type: Family

  Great service and location

  14 Jul 2024

  Service provided by Patrick and Thales at the lobby was excellent. Patrick is fluent in multiple languages and very careful with kids. Room is very good for a family of four people. Location is very good as well. Brakfast is plenty of options. Rogerio Santos, Atendimento ao cliente/recepção at Brasil 21 Suites Affiliated By Melia, responded to this review Dear Mr. Douglas,Thank you for sharing your experience with us. We're thrilled to hear that Patrick and Thales provided you with excellent service and that Patrick's multilingual skills and attentiveness to your kids were appreciated.It’s wonderful to know that the room suited your family of four and that you enjoyed our convenient location. We’re also glad you found our breakfast options to your liking.Thank you again for your feedback. We look forward to welcoming you back on your next visit!Best regards,Alex Dalla Rosa Guest Experience Manager

  Read more