Hotel Brasil 21 Suites, Affiliated by Melia

Recent Reviews: 937

• User:SivananthanS4

  Trip type:

  Suite with views

  15 Jun 2026

  We stayed here when we were in the city for a family event. Spacious suite with two balconies with views of the Sarah Kubitschek park. Comfortable beds, friendly staff, good breakfast and services made our stay pleasant. Good value for the money. Only negative is the sound proofness of the windows. The traffic noise came through even at 10th floor. Patricia Lotti, Outro at Brasil 21 Suites Affiliated By Melia, responded to this review Dear guest,Thank you for sharing your experience with us. We are pleased to know that your stay during your family event was pleasant and that the spacious suite, the balconies with views of Sarah Kubitschek Park, the comfortable beds, the friendly team, the breakfast and the overall services contributed positively to your visit.We also appreciate your comment about the value for money, as it is always rewarding to know when guests feel that the experience offered comfort, convenience and good service in a balanced way.Regarding the soundproofing of the windows, we understand your observation and thank you for mentioning it. Traffic noise can affect the sense of rest and tranquility, even on higher floors, and this point will be followed up by management with attention. We are glad that, despite this point, your overall stay was comfortable and enjoyable. We will be happy to welcome you again on a future visit.Best regards,Patrícia LottiGuest Experience Assistant

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• User:roundtheworld2019

  Trip type: Solo travel

  A bit dated

  24 May 2026

  A centrally located hotel in a somewhat dated city. Unfortunately, the hotel itself also feels a bit dusty. I had a large, clean, quiet, and comfortable room, but everything seemed a little worn and dated, as if it hadn't been renovated in 30 years.The staff were all exceptionally friendly. Breakfast was okay, and the restaurant dinner was good. I was somewhat disappointed with the fitness area: the one directly in the hotel is minimal and also quite dated. To find the large fitness area advertised by the hotel, you have to go to the neighboring hotel. Patricia Lotti, Outro at Brasil 21 Suites Affiliated By Melia, responded to this review Dear customer,Thank you for sharing your experience with us in such detail. We are pleased to know that you found the location convenient and that your room was spacious, clean, quiet and comfortable. It is also gratifying to hear that our team’s friendliness stood out during your stay, along with a positive dinner experience at the restaurant.I understand your observation regarding the general appearance of the property and the feeling that some areas seemed dated. This is an important perception, and our management will follow up on it carefully, as comfort also depends on how fresh and well-maintained the spaces feel to our guests.Regarding breakfast, we appreciate your comment and will also share it with the responsible team, as this is an important moment of the stay and deserves constant attention.Your note about the fitness area is especially relevant. In addition to the smaller space available within the building, all guests have access to Evolve, the largest gym within a hotel complex in Latin America, located in the neighboring building, with a complete structure for strength training, cardio and varied workouts. We understand that the guidance to access this larger fitness area could have been clearer, and management will review this point so the experience feels more practical and intuitive.Should you wish to share any additional details, Patrícia Lotti remains available at [patricia.lotti@melia.com]. Your comments are valuable and help us improve the way we communicate and deliver each part of the stay.Best regards,Patrícia LottiGuest Experience Assistant

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• User:Daoda2

  Trip type: Business

  Run down

  23 Mar 2025

  The hotel feels like it was built when the city was originally founded. Very dated and run down. More 3 star than 4. Restaurants were not open. Confusing layout. Will stay at the 5 star Melia Brasil 21 next time (brand names are confusing; no way you would appreciate the difference in the hotels). Rogerio Santos, Atendimento ao cliente/recepção at Brasil 21 Suites Affiliated By Melia, responded to this review Dear Mr. Daoda,Thank you for taking the time to share your impressions with us. We truly value your feedback, as it helps us to identify opportunities for improvement and refine the experience we offer our guests.We regret to hear that your stay did not meet your expectations and that the overall condition and layout of the hotel caused discomfort. Please rest assured that the manager responsible for these areas is aware of your comments and will carefully assess the situation in search of improvements.We understand how the similarity in brand names may cause confusion between our hotels, and we appreciate your honest input regarding this matter. Your comments will be taken into account as we continue to evaluate how we present our properties and services to ensure clarity for our guests.Should you wish to share any further details, please feel free to contact me directly at rogerio.barbosa@melia.com — I would be glad to hear more from you and work toward a better experience on a future visit.Best regards, Rogério Santos GEX Assistant

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• User:Ivan V

  Trip type: Business

  Nice hotel near the park and the TV tower in Brasilia

  20 Nov 2024

  Very spacy the room, confortable and quiet. Bedclothes are fine, however the pillows may need an upgrade to having at least one with white. Bathroom is ok, it seems quite old. The breakfast is very good and very diversified, the wi-fi is well to be used. Rogerio Santos, Atendimento ao cliente/recepção at Brasil 21 Suites Affiliated By Melia, responded to this review Prezada Sra. Ivane,Agradecemos imensamente por compartilhar sua experiência conosco. Ficamos felizes em saber que a senhora encontrou o hotel confortável, com um ambiente tranquilo e agradável. É ótimo saber também que o café da manhã atendeu suas expectativas e que o Wi-Fi foi satisfatório.Em relação aos travesseiros e ao banheiro, o gerente responsável já está atento aos pontos mencionados e buscará maneiras de melhorar esses aspectos para proporcionar ainda mais conforto e comodidade aos nossos hóspedes. Agradecemos por nos ajudar a identificar áreas que podemos aprimorar.Esperamos poder recebê-la novamente em breve!Atenciosamente, Rogério Santos Assistente de Qualidade

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• User:Sinan U

  Trip type: Business

  Nice hotel

  16 Sept 2024

  Very effective check-in proces. Patrick was most helpfull and informative. Rooms are very clean with a lot of space and Big bed and barhroom. Also desk and Couch is available. The morning buffet offers a lot of options, and restaurant has also a very good menu. I would stay at this hotel again. Rogerio Santos, Atendimento ao cliente/recepção at Brasil 21 Suites Affiliated By Melia, responded to this review Dear Mr. Sinan,Thank you for sharing your feedback on your recent stay with us. We are delighted to hear that the check-in process was smooth and that Patrick provided you with helpful and informative service. It's great to know that the spacious and comfortable room, with its large bed and well-equipped environment, met your expectations.We're also pleased to hear that you enjoyed the variety of our breakfast buffet and the quality of the restaurant menu. Your kind words will be passed along to Patrick and the rest of the team, as it truly encourages our staff to continue providing excellent service.We look forward to welcoming you back during your next visit.Best regards,Rogério SantosGEX Assistant

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