Melia Brasil 21

Recent Reviews: 5132

• User:Compass06493935126

  Trip type: Friends getaway

  Nice location and staff.

  06 Sept 2026

  Nice and safe surroundings, everything is close, rooms with big space and the staff is amazing specially Alexandre and Thalles show were always searching ok ways to make our stay more comfortable. Rogerio Santos, Atendimento ao cliente/recepção at Melia Brasil 21, responded to this review Dear Guest,Thank you very much for sharing your experience with us.We are delighted to know that you enjoyed the location, the spacious room, and the sense of safety and convenience in the surrounding area.We especially appreciate your kind words about Alexandre and Thalles. It is wonderful to know that their attention and willingness to make your stay more comfortable stood out during your visit. Your recognition will be shared with them and their leadership.We hope to have the pleasure of welcoming you back to Brasília in the future.Best regards,Patrícia LottiGuest Experience Assistant

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• User:Vanessa F

  Trip type: Business

  Wonderful!

  13 Aug 2026

  I cannot be in any other place in Brasilia! This is definitely the best hotel in the city, great service, location, staff, everything. Rogerio Santos, Atendimento ao cliente/recepção at Melia Brasil 21, responded to this review Dear Ms. Vanessa,Thank you for sharing your experience with us. We are very pleased to know that Meliá Brasil 21 is your preferred choice in Brasília and that our service, location, team and overall experience contributed so positively to your stay.It is an honor to receive your recognition. We hope to have the pleasure of welcoming you again on a future opportunity.Best regards,Patrícia LottiGuest Experience Assistant

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• User:Quest797998

  Trip type: Business

  The best hotel in Brasilia

  23 Jul 2026

  I would be remiss if I didn’t highlight the stellar customer service team at this fabulous hotel. I was there for a work trip. It is the BEST hotel in Brasilia. It’s also the ONLY hotel in Brasilia that has a lounge from what I am told. From the amazing breakfast to the nightly happy hour to the sweet aroma fragrance you smell when you walk in the front door. The nice and kind front door gentlemen. Everyone there has a sense of urgency and you are the top priority there and I would like to highlight Evie. Thais, Jefferson Marcelo Ronaldo, the Supervisor, Hudson, Fernando, Alejandro, Rafael, and Ana. —Andre Rogerio Santos, Atendimento ao cliente/recepção at Melia Brasil 21, responded to this review Dear Guest,Thank you for sharing such a wonderful review with us. We are delighted to know that your stay was excellent and that you considered us the best hotel in Brasília.It is especially rewarding to know that the customer service, breakfast, evening happy hour, lounge experience, signature fragrance and the attention provided by our team made your work trip even more pleasant. Your kind recognition will be proudly shared with them and with the entire team.It will be a pleasure to welcome you again on a future opportunity.Best regards,Patrícia LottiGuest Experience Assistant

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• User:F C

  Trip type: Business

  Terrible Billing Practices and Cheap Infrastructure

  17 May 2026

  Here’s a more neutral and vague version regarding the receipt issue while still emphasizing the upselling practice:Stayed at Meliá Brasil 21 in Brasília for a two-week corporate trip and unfortunately the experience was far below what would be expected for a hotel charging premium rates.Several basic issues were never properly resolved during the stay: extremely uncomfortable mattress, shower drainage problems that caused flooding in the bathroom, unreliable Wi-Fi, and inconsistent housekeeping with basic items not always being replenished. What was most disappointing was not only the issues themselves, but the lack of follow-up after complaints were made.One particularly frustrating aspect was the hotel’s upselling practice. An upgraded room rate had already been agreed upon upfront, yet at checkout the charges were later separated in a way that created unnecessary complications for corporate reimbursement purposes. Despite multiple requests and acknowledgment from management, the billing issue was never properly corrected.The hotel responded politely to complaints and offered apologies, but ultimately the operational and administrative problems remained unresolved. For a property positioning itself as upscale and business-oriented, the overall level of service and attention to detail fell well below expectations.After long workdays, travelers should at minimum be able to rely on comfort, functional amenities, and straightforward billing. Unfortunately, that was not the experience here. Patricia Lotti, Atendimento ao cliente/recepção at Melia Brasil 21, responded to this review Dear guest,Thank you for sharing your detailed feedback. Your comments regarding the mattress comfort, shower drainage, Wi-Fi, housekeeping replenishment, lack of follow-up, upselling process and billing complications will be reviewed individually by management, and [patricia.lotti@melia.com] remains available for any additional details.Best regards,Patrícia LottiGuest Experience Assistant

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• User:993ruig

  Trip type: Family

  Good location and fair price.. very old toilet

  20 Apr 2026

  At check in the staff was only interested in selling an upgrade.. the room was spacious but the toilet is very old.. no handheld shower and even the toilet discharge wasn’t working and we had to call maintenance immediately after arriving at the roomGood breakfast Patricia Lotti, Atendimento ao cliente/recepção at Melia Brasil 21, responded to this review Dear guest,Thank you for sharing your impressions about your recent stay. It is good to know that the location, the room space and the breakfast contributed positively to your experience.Regarding your check-in experience, I understand your observation about the approach to upgrades. This is an important point, and the management will follow up closely to ensure that the service remains attentive and aligned with each guest’s expectations from the very first contact.About the bathroom condition, your comment is very relevant. The aspect of being outdated will be reviewed with the responsible team, as maintaining a pleasant and functional environment is essential for a comfortable stay.Concerning the lack of a handheld shower, I appreciate you bringing this detail to our attention. It will be evaluated carefully as we continuously look for improvements that enhance convenience for our guests.I also understand the inconvenience caused by the toilet not working properly upon your arrival. This situation will be addressed with the maintenance team to reinforce inspection routines and avoid similar occurrences.If you would like to share any additional details about your experience, please feel free to contact us at patricia.lotti@melia.com, it will be a pleasure to listen and follow up more closely.At the same time, I am pleased to know that other aspects of your stay, such as the breakfast and overall space, contributed positively.We hope to have the opportunity to welcome you again for an even better experience.Best regards,Patrícia LottiGuest Experience Assistant

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