Ramada by Wyndham Campinas Viracopos

Recent Reviews: 648

• User:LuizB975

  Trip type: Couples

  Not good at all

  12 Oct 2025

  This was one night stay because of a flight that would leave early the next day . Chose this hotel because of it’s proximity to the airport . Halls smelled of mold , room is very small , not really anything good to say about this hotel . Sent me to a room that already had people in it , the person was scared as I opened the door. Gave me another room with a better bed as a reward for the mishap . There are definitely better places to stay near the airport in Campinas Ramada Viracopos, Marketing at Ramada by Wyndham Campinas Viracopos, responded to this review Hello,Thank you for taking the time to share your experience. We deeply apologize for the issues you encountered during your stay — especially the inconvenience and discomfort caused by being directed to an occupied room. This should never happen, and we understand how unsettling that situation must have been. Your feedback has already been passed on to our team so we can reinforce our procedures and prevent this from happening again.We are also sorry to hear about the odor in the hallways and the size of the room not meeting your expectations. These points will be reviewed immediately with our housekeeping and maintenance teams.We appreciate you acknowledging the new room provided after the mishap, but we regret that your overall impression fell short. Kind regards,Ramada Viracopos

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• User:JACKBIRD50

  Trip type: Business

  Noisy and Poor Services

  23 May 2025

  Communication is an issue for the staff. I have requested a "do not disturb" placard from the front desk, which was given to me just on the day of my check-out, after another three requests to different people. Another issue is regarding to the telephone line (room phone). As we tried to call reception (*1), there was a message saying "impossible". It's bizarre, really. A third issue is the check-out balance. It's confusing, because they have offered the dinner payment in advance for some discount, which I did. But it did not appear on the hotel bill we receive via e-mail. It just shows the total, without the detailed balance on the bill, and that is not correct. And it's a big issue for those who have to probe expenses to the company. Another issue was that people were working at the corridor, painting its walls, so that paint smell and noisy people really disturbed all day long. Actually these rooms should not be occupied. But reception staff never mentioned about it during check-in. Ramada Viracopos, Marketing at Ramada by Wyndham Campinas Viracopos, responded to this review Hello,Thank you for sharing your experience, and we sincerely apologize for the inconveniences you encountered. We regret the delay in providing the ,do not disturb sign, the issues with the phone line, and the lack of clarity in the bill we understand how this can be particularly challenging for business travelers.We also apologize for the disturbance caused by the work in the corridors during your stay. Your feedback has been shared with the responsible teams so we can address these issues and improve communication and guest comfort.Kind regards,Ramada Hotel Viracopos Campinas

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• User:LMAF20

  Trip type: Family

  Terrible hotel

  28 Feb 2025

  Hotel is old, mattres was old, dirty and torn, room was dirty, air conditioning didn’t work, so room was hot and moist. I moved the thermostat so that it wood cooo down, but it only made a lot of noise and still didn’t work. Shower had mold on the edges. Ramada Viracopos, Marketing at Ramada by Wyndham Campinas Viracopos, responded to this review We are sorry that your stay did not meet your expectations. We apologize for the issues you reported and have already forwarded them to the responsible teams for immediate correction. We appreciate your feedback and hope to have the opportunity to offer you a better experience in the future.Att Equipe Ramada

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• User:alinesD3675NX

  Trip type:

  Great customer service, very flexible, clean

  16 Jan 2025

  I have to recognize Daiane the receptionist. She went above and beyond the call of duty to make sure I was as comfortable as I could be coming from a 30 hour flight. The attention I received made me feel seen and special. I have no words to thank her. It was a spectacular experience and I will definitely come back to this specific hotel when in Viracopos because of the personalized attention. Ramada Viracopos, Marketing at Ramada by Wyndham Campinas Viracopos, responded to this review Dear Guest,We sincerely appreciate you sharing your experience and highlighting Daiane’s outstanding service. We are thrilled to hear that she was able to make your stay comfortable and special, especially after such a long flight. Your recognition means a lot to our team.It will be our pleasure to welcome you back to our hotel whenever you are in Viracopos.Sincerely,

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• User:robbert L

  Trip type: Business

  Good food, friendly staff and clean rooms

  09 Mar 2024

  Nice staff, nice clean rooms and enough towels. Beds are okay to spend multiple nights. Good breakfast, lunch and dinner. I am missing a seperate bar, though might not be the default in this part of the world. What will help is if the reception can understand and talk English. , Owner at Ramada by Wyndham Campinas Viracopos, responded to this review Hello!Thank you very much for your visit and review.It is a great pleasure to receive good reviews.Some receptionists are bilingual, but not all...We hope to welcome you here again.Humberto Roncato

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