Comfort Hotel

Recent Reviews: 3975

• User:Franklin C

  Trip type: Friends getaway

  Best hotel experience jn Brazil

  11 Mar 2024

  As I stay here in your hotel the staff are very accommodating❤️❤️Especially Italo and Gislaine they are helpful when ordering food they are eager for us to understand whats on menu, and positive vibes always.Regarding on ammenities its so relaxing

• User:390sergiov

  Trip type: Business

  Don’t stay here !

  04 Feb 2021

  No bedroom service, old sheets, barely working air conditioning. At check out denied my receipt. There are much better hotels in the area for the same price. The lady at the desk could not explain why they don’t print a receipt so I could send for reimbursement. Personnel lack skills to treat with guests. Comfort Fortaleza, Marketing at Comfort Hotel Fortaleza, responded to this review Thank you very much for your evaluation, it is very important for us.Rest assured that our greatest desire is to guarantee the satisfaction of our guests and we hope to have the pleasure of welcoming you again, as having you as a guest is very important to us.Best Regards,Comfort Fortaleza Hotel

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• User:TheNunesFamily

  Trip type:

  It starts with the reception!

  03 Oct 2019

  Traveling all around we have learned that if you get a good reception, your stay will be just awesome! So, Ms Amanda at the check-in desk, just gave us a wonderful welcome, letting us know what the hotel was all about. We could not ask for more! Her kindness and helpful insight were over the top. Then, the next day, Ms. Kelly and Mr. Rogerio at Breakfast did all they could to make us feel welcome. The rooms are very clean, the place is nice and comfortable (the bed will really put you to sleep!) Our family loved our time there and we hope to come back soon... ggeralcfo, Recepicionist at Comfort Hotel Fortaleza, responded to this review We are very pleased with your evaluation and compliments! It's great to know that we are on the right track and satisfying our guests 100%.Thank you very much for your feedback, it is important for us to continue with the standard of excellence of our services.We hope to see you soon!Best Regards,

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• User:Jorge N

  Trip type: Couples

  Not 4 star

  24 Jul 2019

  We came to this hotel with great expectations based on information on the web but were disappointed with the poor front desk service, housekeeping and the poor restaurant service. We arrive at this hotel early on a Monday and were both very tired. The receptionist was rude, impatient and lacked professionalism. We ended up having to pay an additional R170 for early checkin. Great way to convince me to come back. Often, we had to request housekeeping to clean the room and change the sheets and towels. In addition, there were no iron or ironing boards available in the room. The front desk staff were often inattentive and told us that this is how hotels in Brazil operate. ggeralcfo, Guest Relations Manager at Comfort Hotel Fortaleza, responded to this review Prezado Hóspede,Obrigado por avaliar nosso empreendimento nas mídias sociais!Seu feedback é super importante para o aprimoramento de nossos serviços e atendimento aos nossos clientes. Esperamos recebê-lo em breve!Atenciosamente,Equipe Comfort Fortaleza

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• User:kelzbelz11

  Trip type: Solo travel

  Comfortable Stay

  06 Jul 2019

  Clean room, friendly staff. Restaurant service slow, but the hotel stay itself was fine. The breakfast included was great -- lots of fruits, lots of cakes, tapiocas, and other hot items. I would stay there again. ggeralcfo, Guest Relations Manager at Comfort Hotel Fortaleza, responded to this review Prezado Hóspede,Ficamos muito felizes com todos os comentários em nossa página do Tripadvisor.Com certeza ficaremos a espera de um breve retorno e oportunidade de retribuir seus comentários em nossos serviços.Atenciosamente,Equipe Comfort Fortaleza

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