This hotel was not a good experience!! The reception does not have fully trained staff who are dismissive and rude. Our original room had a several defects which could not be repaired and the upgrade (a very loose term) was not much better although the housekeeping staff did try their best. Several staff admitted that poor hotel organization & management really let it down and that was certainly our experience We would absolutely NOT recommend this hotel..... it's a complete waste of money.
Time Maceió Atlantic, Atendimento ao cliente/recepção at Maceio Atlantic Suites, responded to this review
Dear Guest,Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations.We take your comments very seriously, especially regarding service and room conditions. Please be assured that our team is continuously trained to provide professional, respectful, and helpful service to all our guests.We would also like to clarify that our staff is instructed to maintain a professional posture at all times, and any interpretation suggesting otherwise does not reflect our standards or internal practices.Your feedback has been shared with the relevant departments so we can continue improving our processes and guest experience.We hope to have the opportunity to welcome you again and provide a much better stay.Sincerely,Maceió Atlantic Team
User:Q5117NUfranka
Trip type: Couples
A Complete Failure of Hospitality — Avoid at All Costs
06 Apr 2026
I wouldn’t even call Maceió Atlantic Suites a hotel—it’s a complete operational failure masquerading as one.The staff appear entirely untrained and incapable of handling even basic hospitality responsibilities. There is no sense of professionalism, coordination, or accountability. Management is either absent or ineffective, because every department seems to operate independently with no oversight or consistent standards.The rooms are in shockingly poor condition. We encountered multiple issues: curtains literally falling apart, a leaking toilet/sink, and careless paint splashes left on the mirror. These are not minor oversights—they reflect a total lack of maintenance and quality control.When we requested a room change, we were forced to pay extra, only to be moved into another room that also had problems. Charging guests for “upgrades” that fail to meet even minimum standards is unacceptable.We had originally planned to stay for eight nights, but the combination of building defects and staff incompetence made it unbearable. We left after just two days and had to pay for another hotel to salvage the remainder of our trip.The entire experience was frustrating, exhausting, and frankly unacceptable. I would never return under any circumstances and would strongly advise others to avoid this place at all costs—even as a last resort.
Time Maceió Atlantic, Atendimento ao cliente/recepção at Maceio Atlantic Suites, responded to this review
Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet expectations and we take the concerns you raised very seriously.The maintenance issues described, as well as the service experience you encountered, do not reflect the standards we strive to deliver. Your comments have been immediately shared with our leadership team for thorough review, reinforcement of procedures, and corrective actions to prevent recurrence.Regarding the room change, we understand your frustration and are currently reviewing our approach to ensure greater transparency and consistency in how such situations are handled.Our goal is always to provide a comfortable and reliable stay, and feedback like yours is essential for driving improvements.Please feel free to contact us directly should you wish to share any additional details.Kind regards,Maceió Atlantic Team
User:claudiamL7316UQ
Trip type: Family
Highly recommended
26 Dec 2025
We had an amazing time at the hotel. The rooms and the facilities are extremely comfortable, the staff is hospitable. The breakfast was super complete and delicious, especially the selection of fruits.
Time Maceió Atlantic, Atendimento ao cliente/recepção at Maceio Atlantic Suites, responded to this review
Olá, Claudia! Tudo bem?Agradecemos imensamente sua disponibilidade em nos avaliar. É uma felicidade para todos aqui que sua experiência tenha sido satisfatória.Esperamos ansiosamente por sua nova visita.Cordialmente,Equipe Maceió Atlantic
User:renatamK9975RZ
Trip type: Family
Super Awesome Experience
22 Jun 2024
The restaurant is wonderful! The people here are so generous and friendly! The food is high-quality and the service is impeccable! Special shoutout to Patrice, one of the waitress at the hotel’s restaurant!!! Thank you to the hotel’s staff!
Equipe Maceió Atlantic, Atendimento ao cliente/recepção at Maceio Atlantic Suites, responded to this review
Hello Mss Renata! How are you?We appreciate your willingness to rate us. We are happy to hear that your experience with us was very satisfactory! Your comments will be analyzed by our Quality team for our improvement.We hope to welcome you soon for more happy moments!Sincerely,Maceió Atlantic
User:Ingrid E
Trip type: Family
Great Location and service
25 Jan 2020
Room beach view was nice, also very clean and tide. Reception was very profissional on our check-in/out. Good variety of food on breakfast. We had an issue with the door frame just before dinner and they were extremelly fast to fix the problem.Looking forward to return
RelacionamentoHotel1, Gerente de relações com clientes at Maceio Atlantic Suites, responded to this review
Oi Ingrid, como vai?Que bom que gostaram da localização, praia e da nossa estrutura!!Agradecemos a avaliação e esperamos que volte em breve!!Abraços da equipe Maceió Atlantic Suites.
Maceio, Maceio
About Maceio Atlantic Suites
User Rating & Reviews
07 Apr 2026
26 Dec 2025
25 Jan 2020
0204 505 9777