Mercure Maceio Pajucara

Recent Reviews: 1541

• User:anneenna135

  Trip type: Family

  Wonderful reception staff but the most awful food

  11 Feb 2023

  Wonderful reception staff but the most awful food I have eaten in over a decade. We had dinner and lunch due to flight cancellation and the food was impressively bad in every possible way. Also rooms have no duvets or bakers, only thin sheets.

• User:kinostour

  Trip type: Couples

  ??hotel in Maceió ????

  11 Feb 2022

  My wife and I have been stayed at Mercure Pajuçara on January 2022 for one week. Since the reservation until check-out everything is so outstanding!All of staff is so friendly, attentive. Special thanks to the general manager (Mrs. Thaïs Pradella) and her staff. Rooms are comfortable and pretty clean. Covid-19 safety protocols are extremely followed by all employes and guests. Full continental breakfast is served.Hotel is located in N’a ce neighbourhood where you can find some restaurants and markets. Highly recommended to stay here. Thais Pradella, General Manager at Mercure Maceio Pajucara Hotel, responded to this review Prezado Sr. Kino, boa tarde!Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Maceió Pajuçara. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço exemplar.Esperamos revê-lo em um futuro próximo.Atenciosamente,

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• User:Bobever

  Trip type:

  Wonderful stay

  26 Jan 2021

  Had booked for initial 2 days but extended another 2 days . Hotel well located across from beachfront and in main strip for restaurants etc . Staff were alll wonderful and could not be more helpful and kind . Breakfast was substantial Thais Pradella, General Manager at Mercure Maceio Pajucara Hotel, responded to this review Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thais PradellaGeneral Maneger

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• User:mileage_millionaire

  Trip type: Family

  Worst Mercure/Accor experience ever

  30 Dec 2019

  Although booked 2 months in advance and paid also in advance at that time, I wasn‘t upgraded due to my accor platin status at all! The hotel fears discussions with the very demanding local clientele and therefore prefers to upset the highest client category of its chain membership giving a very BASIC room. Had a third person (sister of my wife) with us- almost still a child. It seemed to me that all facilities (rollaway bed/sofas) were already used so the staff (my wife is brazilian so the Language barrier could Not be an excuse) preferred to lie an treat us as we were the lowest feed in the food chain for them. I booked with european prices for 7 Nights two months in advance). Perks for platin guest is only a drink voucher for each. None of the other usual amenities, no high speed internet- nothing. The room is okay but far away from the Management pictures online. Beside the congested sink in the bathroom. Just one towel for three and the too hot water- even in cold mode. Breakfast is fairly okay but much to much overcrowded and not prepared for full house! No service at all!!I usually dont complain but this time its too much to bare even for the Most relaxed and forgiving frequent Traveller in the world. The Management should bare in mind that european travellers (Even though brasilian origin) bring Money and work to the country, spend their most valuable time here and are used to better facilities. Michael T. Thais P, Manager at Mercure Maceio Pajucara Hotel, responded to this review Dear Mr. Michael T, good afternoon!Happy 2020!!!Thank you for telling us about your experience at Mercure Maceió Pajuçara. We're sorry we didn't live up to your expectations.At Mercure, we seek to provide a high-level service to each of our customers; so your feedback is very important to us. I would like to point out that the upgrade and voucher of the welcome drink has been granted according to program policy and by you being a special customer, Platinum, but which caused the possibility of remaining in our superior apartment was the reservation of the third guest, where we try to accommodate them in the best possible way as the Mercure Maceio Pajuçara Hotel does not offer apartments for three people. We make an exception for being a special customer and I say that all our guests are valuable and we are very happy to have you with us.With regard to other notes, be sure that we will be taking appropriate measures to deal with the problem and prevent future occurrences.We appreciate you told us your problems and hope you will give us the opportunity to better serve you.Best regardsThais PardellaGeneral Manager

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• User:auvieira281

  Trip type: Family

  A lot of noise!

  28 Oct 2018

  I spend 4 days intros hotel and in two days had events in front of hotel up to 6 a.m. where was not more possible sleep. Terrible experience. Is not the best place to stay in Maceio, but is a good location. Th breakfast is good and the staff were very kindly. Thais P, Manager at Mercure Maceio Pajucara Hotel, responded to this review Dear Mr. Agusto, good morning!Thank you for telling us about your experience at Mercure Maceió Pajuçara.  We are very sorry for the noise caused by an external event.I would like to highlight that it was a one-off event.At Mercure, we strive to provide a high level of service to each of our clients; so your feedback is very important to us.  Thank you for telling us about your problems and we hope you will give us the opportunity to serve you in the near future.Regards,Thais PradellaGeneral manager

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