Serhs Natal Grand

Name: Serhs Natal Grand
Address: Avenida Senador Dinarte Mariz 6045, Natal, brazil
Telephone: +44-204-505-9777
Rating: 4.4

Natal, Brazil

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About Serhs Natal Grand

location

This hotel is located on the Via Costeira coastline, 500 m away from the Rio Grande do Norte Convention Centre. It is approximately 10 km from the city centre and 12 km from Augusto Severo international airport.

facility

Guests have a choice of 396 rooms, including 59 junior suites, 12 suites and 278 double rooms, located in two 7-storey buildings with lifts. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The resort has family rooms and non-smoking rooms.

sport

The freshwater pool complex includes indoor and outdoor pools, which are in part heated, as well as a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. The wide range of activities offered at the resort ensures that there is something new to do every day, including tennis, beach volleyball, volleyball and basketball. Water sports enthusiasts are offered diving. Sport and leisure facilities at the resort include a gym, table tennis and aerobics. There is a wellness area with a spa, a sauna, a steam bath and a beauty salon. Subject to charge: massage treatments. An entertainment programme and a kids' club round out the entertainment options.

meals

Various dining options are available, including a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include bed and breakfast, half board and full board. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). Staff are also happy to provide children's meals.

Amenities at Serhs Natal Grand

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Nightclub
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Garage
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  Kids Club
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Outdoor Furniture
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  Picnic area
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Fireplace
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Tennis
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  Water Park

Location

Around this property:

Beach

5000 m

Centre

11000 m

Airport

45000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

763

Very Good

132

Average

Poor

Terrible

Recent Reviews: 1098

User:candice632
Trip type: Family
Disappointing
23 Aug 2026
Old building, our room was supposed to be a renovated room but the bathrooms were old and disgusting. Old airconditioning systeem, you can feel the dust in the air comming out of it. The check in was a terrible experience, people waiting one hour on a queue is absolutely not a 5 stars service.The whole experience is way too far from a 5 stars service.
User:Thaogabrie
Trip type: Family
Not great experience at a 5-stars resort
23 Jul 2026
The Wi-Fi on the 6th floor was unreliable. It constantly buffered and disconnected, making it difficult to use.Check-in was also disappointing. Our rooms were not ready at the promised time. While the staff did offer a complimentary family meal to make up for the delay, it didn’t make up for the inconvenience.For a 5-star resort, I expected a much higher level of service. Unfortunately, this experience did not meet those expectations. I won’t be returning and cannot recommend this resort. SERHS Natal, Proprietário at SERHS Natal Grand Hotel & Resort, responded to this review ¡Hola!Gracias por compartir su evaluación. Analizaremos atentamente los puntos mencionados, ya que son importantes para identificar oportunidades de mejora y perfeccionar continuamente nuestros servicios.Nuestro compromiso es brindar la mejor experiencia posible a nuestros huéspedes, y sus comentarios contribuirán a ese proceso.Esperamos tener la oportunidad de recibirlos nuevamente y brindarles una experiencia más positiva.
User:Granty3333
Trip type: Couples
7 stars!
10 Mar 2026
Amazing resort hotel in a beautiful part of Brazil. SERHS Natal, Proprietário at SERHS Natal Grand Hotel & Resort, responded to this review Hello!We are very pleased to receive your review. We hope to welcome you again on a future stay!
User:viajandoatodoslados
Trip type: Family
Good All-inclusive option in Natal !
24 Feb 2026
We went for a week in February to this hotel. The experience overall was really good, it has a lot of good things (specially if you take the "Sehrs inclusive" package, beacuase that way you can relax on the food and drinks because mostly is covered (except for some premium drinks and some special foods) ... the pool was very good, and eventhough the hotel was full you can manage to get a place to avoid the direct (and very warm) sun of Natal.The food at the buffet restaurant was very good for brazilian standards, and it gets close to the good hotels in the Caribbean (Punta Cana & Cancun) ... the Tapiro (meat restaurant) was a great option included in the "all-inclusive" package. (And the small VIP breakfast at that retaurnt).A great discovery was the "Escape Room" the hotel ha s in its second floor ... it was an excellent experience for our family, and our kids really enjoyed "escaping" from the room !The only "drawback" in our stay was that our room has partial view (we chose that becuase of the layout of the beds) .... but in hindsight we would have chosen a better view of the ocean !! SERHS Natal, Proprietário at SERHS Natal Grand Hotel & Resort, responded to this review Hello!Thank you very much for sharing your experience in such detail! We are very happy to hear that you enjoyed your stay and that the “Sehrs Inclusive” package allowed you to relax and enjoy the food and drinks without any worries. It was wonderful to know that the Escape Room provided fun moments for the whole family. We look forward to welcoming you again soon, so you can enjoy an even more complete and unforgettable experience.
User:manuelalL5974EI
Trip type: Family
An unforgettable family stay
11 Feb 2026
We had a wonderful vacation and thoroughly enjoyed all the facilities. We would especially like to commend the Spa Zen team: the massage therapists and Leticia, the nail technician, who did a beautiful job on my two daughters' nails.We also want to highlight the exceptional service from the waitstaff, especially Cicero, who was incredibly kind and attentive, as well as Margarida and Jayame. Additionally, the Escape Room team—Moranguinho, Cristal, and Chaveirinho—were fantastic and made the experience so much fun.A very special thank you to the hotel staff for helping us arrange a beautiful birthday surprise for our twin daughters and for the lovely gift they shared with them. Overall, the entire team was professional, polite, and went above and beyond to make our stay unforgettable! Time Serhs Villas da Pipa, Proprietário at SERHS Natal Grand Hotel & Resort, responded to this review Hello, Mrs. Manuela!We are very happy to know that your experience at SERHS Natal was positive and that our team helped make your stay even more special. We will pass on your compliments to everyone mentioned, who will be properly recognized for their excellent work. Thank you for your preference, and we hope to have the pleasure of welcoming you again soon!