This is just the best hotel I've ever been! The service, the food, the room, the treatment, the vistas, the beach, the people, everything was a like a dream come true!! We've been just for a week and we fell in love with it since the first minute we've stepped in. Thank you so much!
Atendimento ao cliente, Marketing at Ocapora All Inclusive Hotel, responded to this review
Hello!Thank you for choosing Ocaporã as your accommodation!We are very happy with your positive experience in our accommodations. It is very important to know that we delivered an excellent stay during your stay here, and that we can always be an option for you to return to during your leisure time!We look forward to seeing you soon! 😄Sincerely,Customer Service Team
User:Luperich
Trip type: Couples
Best food ever / Can improve their rooms
08 May 2024
Best food I´ve ever had on an All-inclusive, even considering I´ve been to 16 hotels with this type of service. Ocapora takes it to the next level. I was disappointed though, with the room. It was dark, depressing, very old-looking. We didn´t mind the almost 10 min walk we had to reach to it because we were given one that was on the last corner of the hotel.... but we did find it very outdated... Being that we were at our honeymoon, this was sad :( And the pillows weren´t comfortable either... TV must have had at least 10 years... Other than that, excellent.
Atendimento ao cliente, Marketing at Ocapora All Inclusive Hotel, responded to this review
Hello!Thank you for choosing your stay at Ocaporã!We are grateful for your feedback, which is very important so that we can continue offering a complete and positive experience.We regret what happened and your comments have already been recorded and will be directed to the responsible sectors.We hope to welcome you soon for an even better experience! 😊Yours sincerely,Customer service team
User:Theis F
Trip type: Family
Be Aware of The Flies! And No AC
29 Feb 2024
I must say, the hotel is nice the people are great. The only issue I would say that this resort needs to improve on is, 1. the Flies on the food and 2 the resturante needs to be a Airconditioned facility. It was gross going to eat at the resturante and flies where all over the food and fruits that were laid out buffet style. The heat is also so terrible to try and enjoy a meal when humidity is 90% and no AC. I said in room 217, the AC in the rooms are terrible work very poorly. I was told that the pools were open 24hrs, but when we arrived we was advised closes at 6pm. The place is well located and has a lot of amentities, they just need to fix these issues, especially if they want to see the American Tourist at this location. I advised them that no Americans will come and eat with food out like that and flies on the food. I also advised they need to install Air conditioning. over all I give it 3 out of 5 I must also advise they dont have any staff members that speaks English.
Atendimento ao cliente, Marketing at Ocapora All Inclusive Hotel, responded to this review
Hello!Thank you for choosing your stay at Ocaporã!We are grateful for your feedback, which is very important so that we can continue offering a complete and positive experience.We regret what happened and your comments have already been recorded and will be directed to the responsible sectors.We hope to welcome you soon for an even better experience! 😄Yours sincerely,Customer service team
User:suc444
Trip type: Couples
Amazing holidays at Ocapora
19 Jun 2022
Had the most amazing 10 nights there. Place is nice and clean beautiful beach and amazing staff. The food is the best I ever had in a hotel. Will definitely go back there soon. We stayed in one of the chalet with sea view truly recommend it. Cannot fault this place
Atendimento ao cliente, Marketing at Ocapora All Inclusive Hotel, responded to this review
Hi Mauro!Thank you for choosing to stay in Ocaporã!We are very happy with your positive experience in our accommodations, it is very important to know that we delivered an excellent stay during your stay here, we look forward to your return soon!😁Yours sincerely,customer service team
User:PaulT876
Trip type: Couples
Great value for money on a beautiful beach
09 Mar 2022
A great value all inclusive medium-sized resort style hotel with good facilities. There is a lot to like about this hotel, with value for money topping the list. The hotel grounds are beautifully manicured and maintained to a high standard, and on the whole staff are very friendly, welcoming and polite. The food is surprisingly good for an all inclusive resort, with a good selection of choices available at every meal time and dishes to suit every palette. Food was always fresh and well prepared. I was surprised to find that branded spirits/drinks were available as standard, and a bar was available 24 hours a day as part of the day rate! This is a departure from other all inclusive resorts I've visited, who usually charge for drinks after a certain time. The resort felt very safe and security is maintained at beach access points. The beach to the front of the hotel is very clean and well maintained and the natural pools are 5 min walk along the beach away and are both beautiful and teeming with brightly coloured fish. Our first experience of the beach was marred slightly by an unhelpful beach attendant at the resort, who really couldn't be bothered, but all other staff were very friendly and more than made up for this poor first encounter. English isn't widely spoken at the resort, which may likely cause difficulty for international guests, but as a Brit who happens to speak Portuguese we didn't experience any problems with communication during our stay. The hotel has a couple of quirks which I found unusual: 1.) There is no bin in the room, although there is a stocked minibar. The only bin is the sanitary bin next to the toilet which felt a little unpleasant to use for litter. No biggy, but odd. 2.) There's no drying rack to hang wet swimwear on the terrace. Again, not a big deal but unusual. 3.) no hair dryer in the room, but this can be requested at reception.Any issues we had (our safe was locked on arrival) were resolved very quickly and efficiently and staff were super helpful. I'd previously read some reviews that guest rooms were small, but our standard apartment was a good size with two comfortable double beds and was tastefully decorated. The bathroom was a little tired but was perfectly adequate with a great shower.The resort is very family focused offering lots of activities for children and plenty of space for play. The lack of adults-only area didn't bother us in the slightest as there is a great family vibe T the botel, but this may be an issue for guests more adverse to little people running around. The animation team do a great job and work very hard to entertain guests, but international guests should keep in mind this is Brazil and Portuguese will be the sole language used.I would certainly recommend the Ocaporã for those seeking good value for money in a beautiful part of the Brazilian North East and I would certainly stay again.
Karoline Oliveira, Atendimento ao cliente/recepção at Ocapora All Inclusive Hotel, responded to this review
Dear Paul, Thank you for your comments to Ocaporã All Inclsuive Hotel!It was a pleasure for us to have you here during these days. We're happy to know that you enjoyed the entire hotel, our food and beverage services and also that you felt good welcomed by out team! We appreciate your observations about the room and we'll check each one carefuly.We hope to receive you here next time that you visit our city again!Kind regards,