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Grand Mercure Rio De Janeiro Copacabana

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Grand Mercure Rio De Janeiro Copacabana

locationCopacabana – Leme, Rio de Janeiro

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About Grand Mercure Rio De Janeiro CopacabanaAbout Grand Mercure Rio De Janeiro Copacabana

Location

This hotel is located in Rio de Janeiro in front of Copacabana beach, 3 km from the city centre and close to Ipanema and Leblon Beaches. The hotel is in walking distance from excellent shopping, restaurants, nightclubs, 24 hour newsstands, drugstores and all local attractions.

Facility

The hotel has 2 suites and 234 double rooms, which are located on 12 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a 24-hour security service, medical assistance, room service (for a fee), an alarm call service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a projector.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a vanity mirror are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Guests can enjoy a selection of sport and entertainment options. Guests can enjoy a refreshing swim in the outdoor pool area. Sun loungers and parasols are available on the sun terrace. The pool bar serves a selection of refreshing drinks. After an eventful day, guests can work out and recharge in the gym.

Meals

Various dining options are available, including a restaurant, a breakfast room and a bar. Bed and breakfast is offered as a catering option. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Grand Mercure Rio De Janeiro Copacabana Amenities at Grand Mercure Rio De Janeiro Copacabana

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Beach

10 m

Bars / Pubs

10 m

Restaurants

50 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2139

Very Good

1130

Average

314

Poor

89

Terrible

56

Recent Reviews: 3728

  • User:007bruce0072026

    Trip type:

    Great hotel

    rating01 May 2026

    I highly recommend this hotel due to its incredible staff and location. Food and service was very good and overall efficiency of the hotel is wonderful. Upstairs pool and bar is excellent.

  • User:Review_Kent

    Trip type: Couples

    Brilliant location good staff poor management

    rating23 Apr 2026

    This hotel has a superb location in the middle of Copacabana beach. The beach area opposite the hotel is great. The staff in the restaurants, pool terrace and on the beach were excellent however the management is poor. It feels like there is significant under investment and the staff are under supported. There were never enough staff on reception or cleaning and it took ages to get any query resolved and to check in. When we checked in the safe didn’t work - there were no instructions and turned out you needed 6 digits not 4 digits which was our guess. There was a kettle and coffee machine in the room but the plugs didn’t work with the room sockets. We were given an adapter but it didn’t work nor did the second adapter - finally I took the kettle down to reception and they found one that fitted after much queuing. The housekeeping was an issue - again not enough staff. Our room didn’t get cleaned on the first day til after 5pm despite arriving back at 4pm and requesting a clean. The same happened 2 more days and not all our towels were replaced however the room clean was good. Insufficient towels was something we heard other guests complain about. The reception staff promised to pass on requests about housekeeping, and trying to get an iron for the room was a challenge - nothing happened until requests were made more than once, sometimes 3 times. Shame as staff try their best. Sascha Hebel, Guest Services / Front Office at PortoBay Rio de Janeiro Hotel, responded to this review Good afternoon, and thank you very much for your feedback.We are pleased to hear that you appreciated our hotel’s location and the service provided by our team.In order to better understand the points mentioned and address them more effectively, could you kindly inform us of the period of your stay and the room number you occupied? For your convenience, please feel free to contact me directly at saschahebel@portobay.com.br.I would greatly appreciate your response, as your feedback helps us continuously improve our services.Kind regards,Sascha Hebel

  • User:josephcE394LU

    Trip type: Couples

    Ok for 2 nights

    rating17 Apr 2026

    Great position nice rooftop close to beach good breakfast rude staff Sascha Hebel, Guest Services / Front Office at PortoBay Rio de Janeiro Hotel, responded to this review Dear Joseph.Thank you for your feedback.We are pleased to hear you enjoyed our location, rooftop, and breakfast. We apologize for the service experience mentioned and are addressing this internally.We hope to welcome you back for a better stay.Yours sincerely,Sascha Hebel

  • User:carkaz74

    Trip type: Couples

    Ok except for reception staff.

    rating13 Apr 2026

    Everything was great except the reception staff who were very unhelpful, dismissive, disrespectful and arrogant when we asked for assistance after my mobile phone was stolen on the street. For this reason I won’t be recommending the motel as they left us feeling very stressed and frustrated! Sascha Hebel, Guest Services / Front Office at PortoBay Rio de Janeiro Hotel, responded to this review Thank you for your feedback.We sincerely apologize for your experience with our reception team, especially in such a situation. This is being addressed as a priority.We regret the inconvenience caused and would kindly ask, if you don’t mind, to share more details with me via email at saschahebel@portobay.com.br.Yours sincerely,

  • User:Julie P

    Trip type: Couples

    A super hotel in a great location on Copacabana beach.

    rating11 Apr 2026

    We were recommended this hotel by Trailfinders. We weren't disappointed. There are only 122 rooms - we had a deluxe room with a side sea view and balcony on the 10th floor. The view was amazing, even though it wasn't a full sea view. The room and bathroom were a very good size and well equipped. Breakfast was an absolute treat - the range of fruit was spectacular. The waiters were fabulous and the food was beautifully presented. The roof top bar served great drinks and a great snacks menu. The views from the top of Christ the Redeemer and Sugar Loaf Mountain, were sensational. The staff were all friendly and helpful- especially the team on Reception. There are a few reasons why I didn't give the hotel 5 stars.- the hotel has only 2 lifts and when 1 broke down, I waited over 15 minutes for the second one. - maintenance was taking place in the hotel and we could hear the drilling on our balcony.- a tennis tournament was set up on the beach,across from the hotel. The hotel umbrellas were not separated from other umbrella sellers. We were constantly being bothered by sellers. Sascha Hebel, Guest Services / Front Office at PortoBay Rio de Janeiro Hotel, responded to this review Dear Julie,Thank you for your detailed feedback.We are delighted to hear that you enjoyed our location, breakfast, rooftop, and the friendliness of our team, especially at reception. Your kind words are truly appreciated.At the same time, we sincerely apologize for the inconvenience caused by the elevator issue and maintenance noise. Your comments have been shared with our teams for review and improvement.Regarding the beach situation, this was due to an international beach tennis competition, which required us to temporarily relocate our service approximately 100 meters to an area authorized by the city hall. Unfortunately, this was beyond our control. We also regret that you were approached by external sellers, who are not affiliated with our hotel.We hope to welcome you back for an even better experience.Yours sincerely,Sascha Hebel

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