Hilton Barra Rio de Janeiro

Recent Reviews: 2374

• User:Go689832

  Trip type: Business

  Profiteering at guest expense

  31 Jul 2026

  Hotel management advise guests not to drink tap water, yet they do not provide complimentary water in rooms. Management policy is to purchase it from the minibar at R$18 / AUD5 for a 330ml container. I've travelled the world, staying at hundreds of hotels and never experienced such an unfriendly guest policy,

• User:Alexandrina A

  Trip type: Family

  Great Stay in Rio

  01 Apr 2026

  My family and I had a wonderful stay at the Hilton Barra Rio de Janeiro. From the moment we arrived, the staff was incredibly attentive and accommodating. We initially booked a lagoon-view room, but due to availability, our room didn’t have the view on the first night.However, the team handled the situation with professionalism and care. A special thank you to Rodrigo, the supervisor, who was extremely kind and ensured that we were moved to the correct room the very next day once availability opened up, as the hotel was fully booked that night.Not only did they switch us to a beautiful room with a great view, but they also went above and beyond by offering us complimentary breakfast to make up for the inconvenience. Throughout our stay, the staff consistently checked in to make sure we were enjoying everything and even provided great recommendations for places to visit in Rio. Another staff member Jairo was extremely kind and provided us water and help with whatever we asked.Overall, the level of service was exceptional, and the hospitality truly made our experience memorable. I would absolutely stay here again and highly recommend this hotel to anyone visiting Rio de Janeiro! Hilton Barra, Proprietário at Hilton Barra Rio De Janeiro, responded to this review Dear Mrs. Alexandrina,Thank you very much for taking the time to share such a thoughtful review of your recent stay at Hilton Barra Rio de Janeiro.We are delighted to know that you and your family had a wonderful experience with us and that our team was able to make your stay memorable from arrival to departure. It is especially rewarding to hear your kind words regarding the attentive service provided by our staff.We are pleased that Rodrigo was able to assist you promptly with your room allocation and ensure that you were comfortably relocated once availability allowed. We also appreciate your recognition of the gesture with the complimentary breakfast, as well as the ongoing care provided throughout your stay.Your comments about Jairo’s kindness and support, as well as the assistance and recommendations shared by our team, will certainly be shared with everyone mentioned, including Chris and Caroline, as feedback like yours is very meaningful to our team.We are truly glad that your experience reflected the level of hospitality we strive to deliver, and we look forward to welcoming you and your family back in the future for another enjoyable stay in Rio de Janeiro.Kind regards,Hilton Barra Team

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• User:Cormac M

  Trip type: Couples

  Pleasant - but not great

  21 Mar 2026

  Very good value - but there are reasons for that - its a little far out of the city to make transit in and out comfortable without timing outside of rush hour and even then it will be 60mins in an Uber to the centre of the city. Shopping centres near the hotel have plenty of dining options, but there isn’t much else in the immediate area - though Ubers are cheap and plentiful to take you further afield. Bar was nice, food portions were huge. Beers and wine were fine.Breakfast was extensive and well staffed but I found it annoying that I had to consistently ask for, rather than be offered a coffee refill. Sun beds need an upgrade - very uncomfortable.Lounge was poor when compared to other Hilton offerings in Latin America.The Leblon area isn't far away and is a nice location, plenty of restaurants and bars, near to the beach and has good transport links around the city.Lastly the music - at the pool? Seven (Explicit version) by JungKook 2003 - isn’t the most appropriate - “And that's why night after night I'll be xxxxxxx you right, oh-oh-oh-oh” Hilton Barra, Proprietário at Hilton Barra Rio De Janeiro, responded to this review Dear Guest,Thank you for taking the time to share such detailed feedback regarding your recent stay with us.We are pleased to know that you found good value in your stay, enjoyed the bar atmosphere, generous food portions, and our extensive breakfast service, as well as the convenience of nearby shopping and dining options.At the same time, we sincerely appreciate your constructive comments regarding areas where we can improve. We regret that certain aspects of your experience did not fully meet your expectations, particularly in relation to our location and access to central Rio, as well as your impression of the lounge offering when compared to other properties.Your observations regarding breakfast service, especially the consistency of coffee refills, have been noted and will be reviewed with our food and beverage team to reinforce service standards and attentiveness.We also appreciate your feedback on the pool sunbeds and will share this with our operations team for evaluation regarding comfort and future improvements. Additionally, your comment about the music selection at the pool has been taken seriously and will be addressed with the appropriate team to ensure the atmosphere remains suitable and aligned with guest expectations.Feedback such as yours is extremely valuable as it helps us identify opportunities to refine both service and guest experience.We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the high standards we aim to deliver.Kind regards,Hilton Barra Team

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• User:sharonmN405LV

  Trip type: Solo travel

  BEWARE! THEY WILL BILL YOU INCORRECT CHARGES!

  31 Jan 2026

  Clean hotel in a quiet area away from the crowds and busy tourist area of Copa. The nightly rates were reasonable, but I was ripped off at checkout. I was running late for the airport and did not reconcile my bill before leaving the hotel. I asked the woman at the desk if she would send me the final bill via email. After several calls, I was sent the bill.... about 2 weeks after the stay.....when I got it, I noticed that I was over charged. I have been emailing back-and-forth with the staff asking to them to refund the incorrect charges. I haven't gotten anywhere with them. It has been over a month and Hilton's staff have not acknowledged nor taken responsibility for the incorrect charges. They have been gaslighting me with their responses. BEWARE! Don't make the same mistake I did. Check your bill before leaving the hotel! Hilton Barra, Proprietário at Hilton Barra Rio De Janeiro, responded to this review Dear Sharon, we are very sorry to hear about your experience. Please contact us again at reservations.barra@hilton.com. We will review the matter to explain the charges or issue a refund if appropriate. We do not overcharge our guests. We apologize for your experience and hope to welcome you back in the near future. Sincerely.

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• User:marcus K

  Trip type: Family

  Amazing 10 nights stay. Highly recommended

  24 Jan 2026

  I had a fantastic time at Hilton Barra. The bedroom is large and comfortable, with an incredible shower. The gym and pool are both fantastic with an amazing view as it is locatedi n the rooftop. The hotel itself is beautiful and exceeds expectations. Special thanks to the reception team; Alexandre is terrifc a wonderful gentleman. When you meet him, he becomes your friend; my stay would not have been the same without Alexandre's genuine friendliness. Special appreciation to Vivian, who brightens the lobby with her smile and true care. And lastly, John that works in the restaurant. The hotel wouldn't be the same without him. Hospitality should be his surname such a nice guy.I highlighted these three, but all of the staff members are really kind and professional making this Hilton in particular feel like home. I will definitely return, highly recommended. Hilton Barra, Proprietário at Hilton Barra Rio De Janeiro, responded to this review Dear Mr. Markus,Thank you very much for taking the time to share such a wonderful review of your 10-night stay with us at Hilton Barra Rio de Janeiro.We are truly delighted to know that you enjoyed your experience, from the comfort and spaciousness of your room to the shower, as well as our rooftop gym and pool with their beautiful views. It is always rewarding to hear that the hotel exceeded expectations and provided you with a memorable stay.We are especially grateful for your kind recognition of our team members. Your comments about Alexandre, Vivian, and John are deeply appreciated and will be shared with them and with our leadership team. Feedback like yours is incredibly meaningful and reinforces the importance of genuine hospitality and attentive service.It is also very rewarding to know that the friendliness and professionalism of our entire team helped make the hotel feel like a home during your stay. This is exactly the experience we strive to deliver to every guest.We truly appreciate your recommendation and look forward to welcoming you back again in the future.Kind regards,Hilton Barra Team

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