ibis Copacabana Posto 5

Recent Reviews: 1594

• User:abmillan

  Trip type: Solo travel

  Avoid. Avoid. Avoid. Nightmare hotel.

  14 Jul 2026

  Staff hardly speak any English and are unable to follow the most basic commands (change the bedding, get more pillows, change the towels). I don’t usually have a problem with broken English, the problemIs their attitude. They just don’t want to understand and when they finally say yes, they don’t deliver. I’ve asked to speak to the GM who promised me that they would deliver on what I asked for 2 days ago. He’s in a meeting, but no one can tell me what time he’ll finish and they don’t understand when I ask them to get in touch with me when he’s done. 1h30 later and 3 “managers” (who again can’t speak English) and I’m none the wiser. I’d recommend you avoid at all costs, they have the lower standards of any Ibis I’ve ever stayed in (and I’ve seen my fair amount)). Also, breakfast is awful. Ibis Copacabana, Outro at ibis Copacabana Posto 5, responded to this review Dear Adrian,Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet your expectations and that the communication with our team was not satisfactory. We strive to provide effective service, and it is concerning to hear that you encountered challenges in this regard. Your feedback regarding staff training is valuable, and it will be reviewed as we constantly aim to improve our services.Moreover, we are sorry to learn that the breakfast offerings were not to your liking. We appreciate your comments as they assist us in identifying areas for enhancement. Please be assured that your concerns have been noted and will be addressed appropriately.We hope to have the opportunity to provide you with a more pleasant experience in the future.Best regards,ibis Copacabana Posto 5

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• User:C3ontheroad

  Trip type: Friends getaway

  Adequate - close to beach

  28 Nov 2025

  We requested 2 rooms away from the elevators -- 2 months in advance when we booked the rooms. They emailed and said they would try. When we got there, both our rooms where right in front of the elevators. We requested to be on the same floor too. THat did not happen. They indicated they were very busy .... managing requested rooms 2 months in advance happens in the US easily with good management skills. Staff was not that friendly. Rooms were very small. We hardly could move around with our luggages on the floor. Ibis Copacabana, Outro at ibis Copacabana Posto 5, responded to this review Dear C3ontheroad,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with your room assignments. We understand that these requests are important for our guests' comfort, and we appreciate your advance planning. While we strive to accommodate all preferences, there are occasions when we may be unable to fulfill every request due to high occupancy levels.We also regret to hear that the size of the rooms did not meet your expectations and that our staff's demeanor fell short of your expectations. Your comments have been duly noted, and we will continue to work on improving our guest experience.Thank you once again for your input. We hope to have the opportunity to welcome you back in the future.Best regards, ibis Copacabana Posto 5

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• User:Jorge T

  Trip type: Solo travel

  Terrible product, good location.

  01 Aug 2025

  The only good thing about this hotel is the location. For the rest, refer to the photos. Really needs to look after the product and the customer service to which lacks greatly. Ibis Copacabana, Outro at ibis Copacabana Posto 5, responded to this review Dear Jorge T,Thank you for your feedback. We regret to hear that your experience did not meet your expectations regarding our services and facilities. Your comments are appreciated as they help us identify areas for improvement.Best regards,ibis Copacabana Posto 5

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• User:Marizete-DT

  Trip type: Solo travel

  Great place, lovely employees

  28 May 2025

  I stayed here for six nights. The hotel exceeded my expectations. At check-in, Leonardo (Leo), greeted me with kindness and attention. The location is excellent, close to the subway, banks, cafes, supermarkets, and everything you needed. The room had simple furniture, but it was very clean, quiet and the shower was wonderful, as well as ample space for luggage. The breakfast is plentiful, with a variety of breads, fruits, cakes, and coffees with genuine Brazilian flavor and attentive staff. Ana Carolina at the reception is always willing to help with whatever is needed. Unfortunately, the only employee at the bar, sr. Elder, is unprepared and rude. At dinner, there are delicious dishes at affordable prices. It is worth trying the pineapple caipiroska. I did not try the buffet. Caty and Andrew at the restaurant at night offer very warm service. They do everything to make the customer happy. I will definitely be back.I can recommend this hotel. Ibis Copacabana, Outro at ibis Copacabana Posto 5, responded to this review Thank you for your comments about your stay at Ibis Copacabana Posto 5.We were pleased to receive your feedback. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service.Looking forward to welcoming you again, please accept our best regards.Sincerely,Bruno BentoGeneral Manager

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• User:SandySydneyAus

  Trip type: Couples

  Value

  01 Apr 2025

  Being 1st timers , we were recommended to stay in this area and this hotel was good price among others. Being an Ibis, we didn’t expect much but it was all good. No water in room but water station at reception. Breakfast got a lot of variety including fruits. Walk to beach, walk to supermarket. Being in busy area, dirty platforms to walk. Only problem was the room service that comes after 4:30pm everyday. As most of us who stays in hotel, goes out after breakfast and come back rest afternoon to go out dinner again. May be staff shortage ! Ibis Copacabana, Outro at ibis Copacabana Posto 5, responded to this review We very much appreciate your comments regarding your stay at the Ibis Copacabana Posto 5.We were pleased to receive your feedback. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with a quality serviceLooking forward to welcoming you again, please accept our best regards.Best regardsRafael NamenGeneral Manager

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