Ibis Copacabana Posto 5

Recent Reviews: 1589

• User:C3ontheroad

  Trip type: Friends getaway

  Adequate - close to beach

  29 Nov 2025

  We requested 2 rooms away from the elevators -- 2 months in advance when we booked the rooms. They emailed and said they would try. When we got there, both our rooms where right in front of the elevators. We requested to be on the same floor too. THat did not happen. They indicated they were very busy .... managing requested rooms 2 months in advance happens in the US easily with good management skills. Staff was not that friendly. Rooms were very small. We hardly could move around with our luggages on the floor. Ibis Copacabana, Outro at ibis Copacabana Posto 5, responded to this review Dear C3ontheroad,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with your room assignments. We understand that these requests are important for our guests' comfort, and we appreciate your advance planning. While we strive to accommodate all preferences, there are occasions when we may be unable to fulfill every request due to high occupancy levels.We also regret to hear that the size of the rooms did not meet your expectations and that our staff's demeanor fell short of your expectations. Your comments have been duly noted, and we will continue to work on improving our guest experience.Thank you once again for your input. We hope to have the opportunity to welcome you back in the future.Best regards, ibis Copacabana Posto 5

  Read more

• User:Jorge T

  Trip type: Solo travel

  Terrible product, good location.

  01 Aug 2025

  The only good thing about this hotel is the location. For the rest, refer to the photos. Really needs to look after the product and the customer service to which lacks greatly. Ibis Copacabana, Outro at ibis Copacabana Posto 5, responded to this review Dear Jorge T,Thank you for your feedback. We regret to hear that your experience did not meet your expectations regarding our services and facilities. Your comments are appreciated as they help us identify areas for improvement.Best regards,ibis Copacabana Posto 5

  Read more

• User:Marizete-DT

  Trip type: Solo travel

  Great place, lovely employees

  28 May 2025

  I stayed here for six nights. The hotel exceeded my expectations. At check-in, Leonardo (Leo), greeted me with kindness and attention. The location is excellent, close to the subway, banks, cafes, supermarkets, and everything you needed. The room had simple furniture, but it was very clean, quiet and the shower was wonderful, as well as ample space for luggage. The breakfast is plentiful, with a variety of breads, fruits, cakes, and coffees with genuine Brazilian flavor and attentive staff. Ana Carolina at the reception is always willing to help with whatever is needed. Unfortunately, the only employee at the bar, sr. Elder, is unprepared and rude. At dinner, there are delicious dishes at affordable prices. It is worth trying the pineapple caipiroska. I did not try the buffet. Caty and Andrew at the restaurant at night offer very warm service. They do everything to make the customer happy. I will definitely be back.I can recommend this hotel. Ibis Copacabana, Outro at ibis Copacabana Posto 5, responded to this review Thank you for your comments about your stay at Ibis Copacabana Posto 5.We were pleased to receive your feedback. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service.Looking forward to welcoming you again, please accept our best regards.Sincerely,Bruno BentoGeneral Manager

  Read more

• User:SandySydneyAus

  Trip type: Couples

  Value

  01 Apr 2025

  Being 1st timers , we were recommended to stay in this area and this hotel was good price among others. Being an Ibis, we didn’t expect much but it was all good. No water in room but water station at reception. Breakfast got a lot of variety including fruits. Walk to beach, walk to supermarket. Being in busy area, dirty platforms to walk. Only problem was the room service that comes after 4:30pm everyday. As most of us who stays in hotel, goes out after breakfast and come back rest afternoon to go out dinner again. May be staff shortage ! Ibis Copacabana, Outro at ibis Copacabana Posto 5, responded to this review We very much appreciate your comments regarding your stay at the Ibis Copacabana Posto 5.We were pleased to receive your feedback. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with a quality serviceLooking forward to welcoming you again, please accept our best regards.Best regardsRafael NamenGeneral Manager

  Read more

• User:ode s

  Trip type: Couples

  A nice hotel with a good location

  23 Feb 2025

  A nice hotel, clean, close to the copacabana beach and to meeting poinTs if you take a guided tour.Our room was quiet and it was cometable in general.Not all the stuff speaks english ( like in other places in Brazil) but they are communicative and do their best to assist you.They have a locked safes room near the reception where you can have a safe for your use.Neighborhood seems to be safe according to Rio standart, which means, be aware and try not to be an easy target.We have walked around and did not feel any danger.Like in all Rio you will find homless people sleeping in the streets, again, we did not have a contact with them. Ibis Copacabana, Outro at ibis Copacabana Posto 5, responded to this review We were pleased to receive your feedback. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you with a quality service.We look forward to welcoming you again. Please accept our best regards.Sincerely,Rafael NamenAssistant Manager/Deputy Manager

  Read more