Majestic Rio Palace Hotel

Recent Reviews: 695

• User:permac118

  Trip type:

  This hotel did everything to keep our payment and to avoid taking responsibility

  01 Mar 2022

  Sticking to facts describing this hotel is hard since this was one of the worst stays I have ever experienced. In summary, this hotel did everything to keep our payment and to avoid taking responsibility, probably because they knew we were just travelling through. Also, the hotel was contacted after our experience, denying us a refund of our whole stay.ServiceWe had ordered a double-bed room via Hotels.com. When we arrived, we received a room with 3 single beds. When we complained, we were told the hotel was fully booked and nothing could be done. After standing our ground, suddenly there were rooms available. We got an "upgrade" (in other words, what we had initially payed for)... to a room with two single beds. When asked for the correct room again, we finally got a room with a double-bed, only this time, the WiFi was shut off on this floor.CleaningThe worst part and reason for our immediate departure from the hotel (we did not sleep there even one night). First, all the rooms (we got to see three of them) were in very bad shape with uncleaned stains on floors, furniture and walls. Secondly, and a big warning-sign, was finding silverfish (insects) on the floor (usually a good sign of bad cleaning and standard of the hotel). We did however consider our stay one night, and when we were going to bed we found it was filled with unexplainable small black round balls (not sure what this was). After complaining about this, the hotels answer was to give us new sheets that we should change ourselves. This was ultimately the reason for us leaving. When we were given sheets, we noticed they kept pillows on the floor in the storage, without any protection.StandardThe standard of the rooms do not represent the 3 stars they claim to have. It is clear, after had observed 3 separate rooms, that the whole hotel is run down. Marks on the floor, walls and on the furniture all shows this is the case. The AC installed are very loud. The rooms also are not representative of the photos they promote. Not one single room of the ones we looked at had a bathroom like the pictures describing it. They all instead had nets in the ceilings (it looked like they were renovating the ceilings in all bathrooms) so you could see pipes and cables in plain sight.

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• User:Zamyhussain

  Trip type: Family

  A lovely hotel with absolutely wonderful staff

  04 Feb 2022

  My son and I stayed at this hotel at the end January and again at the beginning of February 2022 whilst holidaying in Brazil. From the minute we checked in, Sergio was superb and advised of the local amenities including the Metro. Sergio even tried to purchase our bus tickets to Foz Doz Iguazu which is where went next to see the spectacular Iguacu Falls in Brazil and the Argentinian side.If you take a left from this hotel and walk for about 3minutes, cross the road and you are right on Copacabana. Take a right then cross the road and you will see the supermarket which we visited regularly for water, continue going past this supermarket about 3 blocks and you will come across the Cambio meaning currency exchange. We received an excellent rate for the British pound.The superior room is spacious, clean with a large bathroom. Certainly worth paying a bit more for this room. We opted for the breakfast package and weren’t disappointed, s range of options including eggs, pancakes, Brazilian cheese bread, choice of drinks, cakes etc.On our return from Foz Do Iguacu our second stay coincided with my sons birthday, The management gave us a pleasant surprise by leaving a beautiful note on their headed paper with a lovely tasty cake.We are actually still here and are due to fly home this evening back to London.What a lovely hotel and well placed with brilliant staff.Thank you everyone at the Windsor Martinique.

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• User:Benjamin-traveler

  Trip type:

  Budget hotel... don't expect much... but why not.

  15 Mar 2020

  If you're on a budget and grab a great price... why not...Location is ok, but a couple of blocks distant from the beach.Don't expect much from the pool (small, on the rooftop with no views) and the gym (one treadmill, one broken bike from what I recall).Room was clean, but a little smelly (old tobacco smell? I am very sensitive). Bathroom was clean, a little old.Overall it is a well-worn hotel with the classic Brazilian style from the 70's, that will allow you to visit the city on a budget... for a more luxurious feeling, pick some place else!

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• User:endoedibles

  Trip type:

  Dated and misadvertised, but well priced for the location

  02 Nov 2019

  Conveniently located, but only "English-fluent" when a specific staff-member is on-site, Majestic Rio Palace Hotel offers good value and a convenient Copacabana location but is mis-advertised as relates to the 24/7 Gym that actually opens at 7:00am and closes at 10:00pm. Navigator49954826219, Gerente geral at Majestic Rio Palace Hotel, responded to this review Dear Guest,We are grateful for your feedback and for choosing our hotel.All your comments are welcome as they allow improvements to be made.Good to know that our location met your needs and expectations.The gym opening hours information has already been corrected.Hope see you again.Best regards,Flávio CastroGeneral Manager

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• User:Brazil_Rio

  Trip type: Friends getaway

  Underated Hotel. Nice.

  20 Jun 2019

  I don't understand why there are so many bad opinions about this hotel. Of course is not a fancy place, but is is comfortable, in a nice area, near everything. The staff is great, polited and always help. The breakfast is good, with options to everyone. Walking distance to the beach and commerce around. I would to return anytime. The only problem to me is an absence of a parking lot. BR Navigator49954826219, Gerente geral at Majestic Rio Palace Hotel, responded to this review Dear Guest,We are happy for your initiative in choosing our hotel and for giving your feedback, which is very important to us.It's great to know that your expectations and needs have been met.We look forward to another opportunity to welcome you.Best from Rio,Flávio CastroGeneral Manager

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