Mercure Rio Boutique Copacabana

Recent Reviews: 2010

• User:carols6467

  Trip type: Business

  U helpful staff, dirty floors in bedrooms, needs renovation

  24 Mar 2026

  We turned uo and queued for a long while to check in. Not one member of staff on reception smiled or welcomed us, in fact our whole stay we didn’t receive a smile from one member of staff: The rooms are not very clean, they are tired looking and in desperate need of renovation. Heitor Cruz, Gerente geral at Windsor Excelsior Copacabana, responded to this review Dear Guest, Thank you for sharing your comments regarding your recent stay with us. We sincerely apologize for not fully meeting your expectations. Your feedback is very important to us, as it helps us improve our services and guest experience.We hope to have the opportunity to welcome you again and provide a stay that exceeds your expectations. Best Regards, Heitor Cruz General Manager

  Read more

• User:erin464

  Trip type: Couples

  Great Views From Oceanfront Rooms & Roof

  24 Jan 2026

  This hotel is very nice, but the selling point here is definitely the oceanfront rooms! We stayed in an Executive Superior Double Room with Ocean View, which we unfortunately only got to enjoy for 7 hours due to a delayed flight. Our room felt spacious and clean, with a small table and chairs, and a big mirror. The only issue with the room was that the blanket on the bed was incredibly thin. It felt more like a sheet, and there were no other blankets anywhere to be found. I was freezing! In contrast to the bright and modern room, the bathroom felt very dated, with the countertop, floors, and shower enclosure all done in the same 80’s-inspired laminate. The view from our room was gorgeous, looking straight out onto Copacabana Beach. We only stayed here for one night, but since we weren’t flying out until late in the evening, the hotel let us hang out on the rooftop and enjoy the amenities for a few hours after we’d checked out, once we arrived back to the hotel after having been out all day on a tour. The rooftop is amazing! We didn’t get in the pool, but there were plenty of people in it. It isn’t a large pool and there aren’t a lot of sun loungers given the size of the hotel. You can order drinks and food up on the roof, and you have a gorgeous view of Copacabana beach in both directions – plus Christ the Redeemer looking back behind the hotel. Since we were only here one night I can’t speak to the safety of the area around the hotel. Heitor Cruz, Gerente geral at Windsor Excelsior Copacabana, responded to this review Dear Guest,Thank you very much for choosing our Windsor Excelsior Hotel and for taking the time to share your experience with us.We are pleased to know that you enjoyed your accommodation, as well as the beautiful ocean view from our Executive Superior Room and our rooftop area. It is always a pleasure to hear such positive comments about these highlights of our hotel.Regarding the blankets, we would like to inform you that additional blankets are available in the wardrobe and can also be requested at any time through our housekeeping team. We apologize if this information was not made clear during your stay.We truly hope to have the opportunity to welcome you back in the near future, so you can enjoy even more of what our hotel has to offer.Best Regards,Heitor CruzGeneral Manager

  Read more

• User:lac_d_tran

  Trip type: Family

  Perfect location, nice staff, average amenities

  07 Jan 2026

  First, the location is perfect. The hotel is right across from Copacabana beach with lots of activities and restaurants nearby. The metro station is within walking distance.Staff were nice and attentive. We arrived early in the morning before check-in time and were offered access to the rooftop pool and bar. We requested luggage storage and our bags were nicely sealed in plastic bags.Our room was rather mediocre for a 4-star establishment. There were lack of amenities like slippers and paper tissues.Overall, if location is your top priority, then this is the place. We always felt safe around the hotel, day and night. Heitor Cruz, Gerente geral at Windsor Excelsior Copacabana, responded to this review Dear Guest, We would like to thank you for choosing our Windsor Excelsior Hotel and for taking the time to share your detailed feedback.We are pleased to know that you enjoyed our privileged location in front of Copacabana Beach, as well as the convenience of nearby restaurants, shops and public transportation.It is also rewarding to hear that our team provided attentive service, especially upon your early arrival, and that you felt safe and comfortable during your stay.We look forward to welcoming you back to the Windsor Excelsior Hotel. Best Regards, Heitor Cruz General Manager

  Read more

• User:rich h

  Trip type: Solo travel

  A good experience from a busy hotel

  28 Dec 2025

  I stayed at the Windsor Excelsior during December, 2025. I enjoyed my time there. I would have to get very high marks for the food and the cleanliness. High marks on these two categories are no small feat given the amount of tourist volume seen by the hotel. And I there were a few stars employees during my stay. Mathias at the front desk and Caroline the manager was excellent. Lucas at the poolside bar was outstanding, always courteous with a smile--a place to relax and have lunch by the pool--the best place to escape the Rio heat. Lucas always took care of things by the pool.Overall, a wonderful stay, although a few of the front desk staff seemed to need a bit more training in terms of making reservations or providing directions. In sum, I enjoyed my stay in Rio and would highly recommend the hotel if you want to stay beachfront in Copacabana. Heitor Cruz, Gerente geral at Windsor Excelsior Copacabana, responded to this review Dear Mr. Richard,Thank you for taking the time to write such a detailed review. We are delighted to receive your positive comments and to know that you had a great experience in Rio de Janeiro. We are especially pleased that you enjoyed our food and cleanliness. On behalf of our entire team, I would like to thank you for highlighting the service provided by Mathias, Carolina, and Lucas. Please be assured that your positive observations will be shared with them, as this will certainly motivate them even further.We also appreciate your constructive feedback regarding our front desk team, which will be taken into consideration as we continuously work to improve our services.We look forward to welcoming you back to Rio de Janeiro in the near future.Best Regards,Heitor CruzGeneral Manager

  Read more

• User:Andres E

  Trip type: Family

  I’ve never felt so disrespected by hotel staff

  21 Dec 2025

  The hotel is well located, and the rooms are comfortable. Unfortunately, the front desk experience was extremely disappointing. We arrived around 8 a.m. and politely asked about an early check-in, especially for one room, since my parents are over 60 and needed to rest. The staff were rude and dismissive—one asked us to come back in 30 minutes and then mocked us when we did. Another receptionist abruptly said there were no rooms available in our category. We were even willing to pay for an upgrade, but the lack of empathy and professionalism made this the worst check-in experience I’ve ever had. I’ve never felt so disrespected by hotel staff. Heitor Cruz, Gerente geral at Windsor Excelsior Copacabana, responded to this review Dear Guest,We would like to thank you for choosing Windsor Excelsior and for sharing your valuable feedback regarding your visit. It is through our guests' comments that we strive to adapt to their needs, always with the goal of providing an excellent stay.We always prepare ourselves to provide excellent service in all situations. Therefore, I regret and apologize on behalf of the entire team if we did not fully meet your expectations during your stay. Following a careful review, we found that on the day of your check-in, our occupancy was high, which prevented us from offering an early check-in, even though you were willing to pay for it, as rooms become available only after departing guests have checked out.In cases where a guest is expected to arrive early, as in your case, it is recommended to book the night prior to the check-in date, ensuring the availability of a room upon arrival at the hotel and avoiding any inconvenience. We would like to highlight that our front desk team was able to accommodate you before the official check-in time (3:00 PM).We thank you once again for your collaboration and for the opportunity for improvement that you have provided us.We look forward to the opportunity to welcome you again.Best Regards,Heitor CruzGeneral Manager

  Read more