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Mercure Rio De Janeiro Nova Iguacu Hotel

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Mercure Rio De Janeiro Nova Iguacu Hotel

locationNova IguaCu, Rio de Janeiro

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About Mercure Rio De Janeiro Nova Iguacu HotelAbout Mercure Rio De Janeiro Nova Iguacu Hotel

Location

This hotel warmly welcomes guests in Nova Iguaçu.

Facility

The hotel has a lift and features 185 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. A balcony or terrace is among the standard features in the rooms. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can relax and enjoy the sun loungers and parasols provided. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers golf. Guests can enjoy a wide range of indoor sports, including a gym, billiards, squash and aerobics. A spa, a sauna and steam bath are available in the wellness area.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure Rio De Janeiro Nova Iguacu Hotel Amenities at Mercure Rio De Janeiro Nova Iguacu Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Gym

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

177

Very Good

177

Average

52

Poor

30

Terrible

22

Recent Reviews: 458

  • User:wagnercs10

    Trip type: Business

    Good Hotel, but the city needs better traffic management

    rating05 Jan 2020

    The hotel is good for the price - nice room, nice breakfast - all clean and comfortable. But the location suffers the impact of a very heavy traffic during peak hours, so be prepared. So plan for that, by leaving earlier, and when coming back to the hotel, do yourself a favor - wait until 6:30 to 7 pm, when roads might be less jammed. Go to a bar, have a snack. You leave by 5pm, you will suffer. ary7435, General Manager at Mercure Rio de Janeiro Nova Iguacu, responded to this review wagnercs10We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ary ComarGerente Geral

  • User:allanbulpin

    Trip type: Solo travel

    Broken

    rating15 Feb 2018

    This is a good example of the management not doing their job, in my room it was lovely to have tea making facilities but the kettle leaked and the lid didn't shut, the hair dryer in the bathroom didn't turn on and the door to the balcony didn't make a deal so when there was a storm (3 whilst I was there) the howling wind was almost unbearable (fortunately I had noise cancelling headphones) after there was a storm that kicked out the electricity in the rooms, there was no breakfast on offer (surely you would have a backup on offer) one of the lifts were broken and some of the lights in my room did not work, one of the nights I wanted room service and when I called for it all I got was an answer of 'no speak English' then the phone hung up, surely if you know you have a guest staying that doesn't speak Brazilian Portuguese you would keep someone on staff that speaks or at least understands English at all times, the pool area was nice, the rooms were clean (although pillow cases don't stay on pillows and pillows are old) and very good spread for breakfast, location was horrible but that one is my fault. Bruno B, Gerente geral at Mercure Rio de Janeiro Nova Iguacu, responded to this review Allan Bulpin,Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Nova Iguacu Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,BRUNO LIMA BENTO

  • User:phillipf970

    Trip type: Couples

    Very satisfied

    rating06 Dec 2017

    Very special thanks to Bruno and Herbert from Reception. I go to the hotel every 15 days and every single time i am well supported by them, in the morning when i arrive and during the stay.The only complaint i have is that the room cleaning wasn't so good this time, but i'm sure they will improve. I will spend the new year here and i am sure its going to be a great vacation. Bruno B, Gerente geral at Mercure Rio de Janeiro Nova Iguacu, responded to this review Mr PhillipWe very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,BRUNO LIMA BENTO

  • User:edinarm

    Trip type: Family

    Mercure RJ Nova Iguacu

    rating24 Nov 2016

    The hotel is kept in a very clean enviroment, The rooms are clean, well laid out, and comfortable. Everything in the rooms was in an excellent state of maintenance and worked well. Breakfast was great!The staff were all extremely freindly and helpful and made our stay very enjoyable, 5 stars to them! Bruno B, Gerente geral at Mercure Rio de Janeiro Nova Iguacu, responded to this review We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,BRUNO LIMA BENTO

  • User:ljw21

    Trip type: Couples

    Good hotel in a really dodgy area

    rating23 Aug 2016

    Stayed here during the olympics and it was everything younwoukd expect from a mervure. Helpful staff, big and clean rooms and modern throughout. Good customer service who were helpful in printing boarding passes etc off gor us and gave us plenty of advice.Be aware that this hotel is in a suburb and is about 40 miles from the centre. We used trains to get to the centre of rio and had to depart from the local station which was full of dodgy characters. The local area is similar. Be very aware of your belongings at all times. People will not think twice about stealing them. I caught several men staring at my husbands back ockets eyeing up their chances of a free phone or wallet. Also suggest that you do not go out in this area alone at night. It isnt safe and one evening a taxi driver even refused to take us there as he thought it was dangerous.If you want a cheap and high quality hotel then this is perfect but make sure you research the local area first. Bruno B, Gerente geral at Mercure Rio de Janeiro Nova Iguacu, responded to this review We very much appreciate your comments regarding your stay at the Mercure Nova Iguacul. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,BRUNO LIMA BENTO

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