Canopy by Hilton SAo Paulo Jardins

Recent Reviews: 155

• User:Kristina L

  Trip type: Business

  Bright, lovely, safe with accommodating staff

  18 Jul 2026

  This is a wonderful respite in Sao Paolo for global business travelers. We moved to this hotel after having booked this terrible Wyndham through the Dell portal for hotel business travel. What a welcome reprieve for weary business travelers. The hotel was very much a reflection of Brazilian kindness and hospitality. It was colorful, bright, comfortable, safe. Had a wonderful buffet with delicious choices. I highly recommend. Lucas Lisbôa, Atendimento ao cliente/recepção at Canopy by Hilton Sao Paulo Jardins, responded to this review Dear Guest,Thank you so much for taking the time to share such a thoughtful review.We are truly delighted to know that your stay with us provided the comfort and peace of mind you were looking for after a challenging start to your trip. It is especially rewarding to hear that our hotel reflected the warmth, kindness, and hospitality that we strive to offer every guest.Your kind words about our team, the welcoming atmosphere, the comfort of our accommodations, and our breakfast buffet mean a great deal to us. We are proud to create an environment where business travelers can relax, recharge, and feel at home while visiting São Paulo.Thank you as well for your recommendation. It was a pleasure to have you with us, and we sincerely look forward to welcoming you back to Canopy by Hilton São Paulo Jardins on your next visit to the city.

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• User:TucsonLocal1

  Trip type: Solo travel

  Decent Stay

  06 Jun 2026

  I spent 5 nights here recently and overall was generally pleased with the hotel.The standout was the hotel restaurant. Had many great meals here and the daily breakfast buffet was very nice. Rooms were also spacious. I was upgraded to a suite and it felt like an apartment. Plenty of bathroom amenities as well...I don't think I've ever seen so many before. Room was also clean and the bed comfortable, if not a bit firm.Location isn't bad, but isn't the best either. You're a good 10-15 min walk uphill to Paulista Avenue in the Jardins neighborhood.....mostly residential in this area with some restaurants here and there. Safety didn't seem to be an issue, although I only walked around during the day. Price was also good, as there are many more expensive options in the neighborhood, just expect to walk or take an Uber around the city. Lucas Lisbôa, Atendimento ao cliente/recepção at Canopy by Hilton Sao Paulo Jardins, responded to this review Thank you for taking the time to share your experience with us.We are delighted to know that you enjoyed your stay and that our restaurant stood out during your visit. It is wonderful to hear that you appreciated the quality of the meals, our breakfast buffet, and the comfort and spaciousness of your suite upgrade. We are also pleased that the room amenities, cleanliness, and overall comfort contributed positively to your experience.We appreciate your comments regarding our location. While we are nestled in a quieter residential area of Jardins, many of our guests enjoy the opportunity to experience a more local side of São Paulo while still being within easy reach of Paulista Avenue and the city's main attractions.Finally, we are glad that you found value in your stay and that our hotel met your expectations. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Canopy by Hilton São Paulo Jardins on your next visit to São Paulo.

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• User:Narisa G

  Trip type: Couples

  Avoid this place

  21 Feb 2026

  If you want a vacation with no issues , avoid this place. It's not a hotel, it's a Motel or 1 star hotel. And all the staff, from management down, don't give a damn about you. They won't even try to fix their own mistakes.The towels were dirty and stained.We ordered to our room, after getting charged for service fee + room service fee, food was cold, and when we call to let them know, we were told “ bring it back so we will reheat it “ If you have an Amex Platinum card and Hilton status is better, book the Hyatt, because you won't get your Hilton benefits. The price is almost the same, but you'll get much better service at the Hyatt. Lucas Lisbôa, Atendimento ao cliente/recepção at Canopy by Hilton Sao Paulo Jardins, responded to this review Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations, as it is always our goal to provide exceptional service and comfort to every guest.Regarding your Hilton Honors and American Express Collection benefits, we would like to clarify that, according to the program rules, certain benefits cannot be combined. We understand this may have caused confusion and inconvenience, and we truly appreciate your understanding.Concerning the additional points mentioned, such as the condition of the towels and the room service experience, please know that we take cleanliness and food quality very seriously. We regularly review these areas to maintain the highest standards for our guests.We value all feedback as an opportunity to improve, and we are committed to ensuring that future stays meet the expectations of our valued guests. Should you consider staying with us again, we would be pleased to provide any clarification in advance to ensure a smooth experience.

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• User:Valentina B

  Trip type: Family

  le petit chef

  15 Feb 2026

  i had a dining expirience at “ le petit chef” i really liked, although i thought it was a bit overpriced for the quantity and quality of the food, it is indeed a once in a lifetime experience, but, because of the price, i wouldn’t return, but i would definitely recommend ( even if i had to warn them). but both the atmosphere and the place were amazing. Lucas Lisbôa, Atendimento ao cliente/recepção at Canopy by Hilton Sao Paulo Jardins, responded to this review Dear Valentina,Thank you very much for sharing your experience at Le Petit Chef. We are delighted to hear that you enjoyed the unique concept and the overall atmosphere. It is always our goal to create memorable and extraordinary dining moments.We truly appreciate your honest feedback regarding pricing and portion size. Your insights are valuable and help us continuously improve while maintaining the quality and experience our guests expect.It warms our hearts to know that, despite this, you would still recommend the experience. Your recommendation means a lot, and we hope that your next visit, whether with us or elsewhere, will be just as special and enjoyable.

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• User:Mohammadbari

  Trip type: Business

  Canopy São Paulo: Exceptional Service, Stunning Suite, Prime Jardins Location

  13 Feb 2026

  The hotel is tucked away in a quiet cul-de-sac in the very upscale Jardins neighborhood, which makes it feel private while still being centrally located.Check-in was warm and courteous. When I mentioned my Hilton Diamond status, there was initially a system error showing me as a Silver member, but the team corrected it promptly and generously upgraded me twice to a one bedroom suite, which was much appreciated.The suite itself is very spacious with tasteful, modern décor. What truly stood out was the bathroom layout. The toilet and shower are in separate glass compartments, and the bathtub feels custom built deep (around 2.5 feet), luxurious, and perfect for unwinding. It does take a bit of time to fill, but it’s absolutely worth it. The hotel even provides bath salts and bubble bath, which elevated the experience.Breakfast was included with my Diamond status and was more than ample. There was a good egg station with made to order options, a solid selection of breads and cereals, oatmeal, yogurt, fruit platters, cold cuts, cheeses, and excellent coffee and espresso. Fresh fruit juices were also available.Service across the hotel was exceptional. The staff, especially at reception and during breakfast were consistently courteous, attentive, and accommodating. Their hospitality genuinely made my four night business stay feel effortless and enjoyable.One area for improvement would be room service, where the menu felt quite limited. Expanding the options would significantly enhance the overall experience.Overall, Canopy São Paulo is an excellent choice for business travelers seeking comfort, attentive service, and a high-end neighborhood setting. Lucas Lisbôa, Atendimento ao cliente/recepção at Canopy by Hilton Sao Paulo Jardins, responded to this review Dear Mohammad,Thank you so much for taking the time to share such a detailed and thoughtful review of your stay at Canopy São Paulo. We are absolutely delighted to hear that you enjoyed your one-bedroom suite and that the bathroom experience, including the bathtub and amenities, added a special touch to your stay.We sincerely apologize for the initial system error with your Hilton Diamond status, but we’re thrilled that our team could promptly correct it and provide an upgrade to enhance your experience. Your kind words about our check-in, breakfast service, and the attentiveness of our staff truly mean a lot to us. It is always our goal to make each stay effortless, comfortable, and memorable.Thank you also for your constructive feedback regarding room service. We will certainly share this with our culinary team to explore opportunities to expand the menu and further elevate the guest experience.It was a pleasure having you with us for your business trip, and we truly hope to welcome you back to Canopy São Paulo soon for another relaxing and enjoyable stay.

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