If you want a vacation with no issues , avoid this place. It's not a hotel, it's a Motel or 1 star hotel. And all the staff, from management down, don't give a damn about you. They won't even try to fix their own mistakes.The towels were dirty and stained.We ordered to our room, after getting charged for service fee + room service fee, food was cold, and when we call to let them know, we were told “ bring it back so we will reheat it “ If you have an Amex Platinum card and Hilton status is better, book the Hyatt, because you won't get your Hilton benefits. The price is almost the same, but you'll get much better service at the Hyatt.
Lucas Lisbôa, Atendimento ao cliente/recepção at Canopy by Hilton Sao Paulo Jardins, responded to this review
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations, as it is always our goal to provide exceptional service and comfort to every guest.Regarding your Hilton Honors and American Express Collection benefits, we would like to clarify that, according to the program rules, certain benefits cannot be combined. We understand this may have caused confusion and inconvenience, and we truly appreciate your understanding.Concerning the additional points mentioned, such as the condition of the towels and the room service experience, please know that we take cleanliness and food quality very seriously. We regularly review these areas to maintain the highest standards for our guests.We value all feedback as an opportunity to improve, and we are committed to ensuring that future stays meet the expectations of our valued guests. Should you consider staying with us again, we would be pleased to provide any clarification in advance to ensure a smooth experience.
User:Valentina B
Trip type: Family
le petit chef
16 Feb 2026
i had a dining expirience at “ le petit chef” i really liked, although i thought it was a bit overpriced for the quantity and quality of the food, it is indeed a once in a lifetime experience, but, because of the price, i wouldn’t return, but i would definitely recommend ( even if i had to warn them). but both the atmosphere and the place were amazing.
Lucas Lisbôa, Atendimento ao cliente/recepção at Canopy by Hilton Sao Paulo Jardins, responded to this review
Dear Valentina,Thank you very much for sharing your experience at Le Petit Chef. We are delighted to hear that you enjoyed the unique concept and the overall atmosphere. It is always our goal to create memorable and extraordinary dining moments.We truly appreciate your honest feedback regarding pricing and portion size. Your insights are valuable and help us continuously improve while maintaining the quality and experience our guests expect.It warms our hearts to know that, despite this, you would still recommend the experience. Your recommendation means a lot, and we hope that your next visit, whether with us or elsewhere, will be just as special and enjoyable.
User:Mohammadbari
Trip type: Business
Canopy São Paulo: Exceptional Service, Stunning Suite, Prime Jardins Location
14 Feb 2026
The hotel is tucked away in a quiet cul-de-sac in the very upscale Jardins neighborhood, which makes it feel private while still being centrally located.Check-in was warm and courteous. When I mentioned my Hilton Diamond status, there was initially a system error showing me as a Silver member, but the team corrected it promptly and generously upgraded me twice to a one bedroom suite, which was much appreciated.The suite itself is very spacious with tasteful, modern décor. What truly stood out was the bathroom layout. The toilet and shower are in separate glass compartments, and the bathtub feels custom built deep (around 2.5 feet), luxurious, and perfect for unwinding. It does take a bit of time to fill, but it’s absolutely worth it. The hotel even provides bath salts and bubble bath, which elevated the experience.Breakfast was included with my Diamond status and was more than ample. There was a good egg station with made to order options, a solid selection of breads and cereals, oatmeal, yogurt, fruit platters, cold cuts, cheeses, and excellent coffee and espresso. Fresh fruit juices were also available.Service across the hotel was exceptional. The staff, especially at reception and during breakfast were consistently courteous, attentive, and accommodating. Their hospitality genuinely made my four night business stay feel effortless and enjoyable.One area for improvement would be room service, where the menu felt quite limited. Expanding the options would significantly enhance the overall experience.Overall, Canopy São Paulo is an excellent choice for business travelers seeking comfort, attentive service, and a high-end neighborhood setting.
Lucas Lisbôa, Atendimento ao cliente/recepção at Canopy by Hilton Sao Paulo Jardins, responded to this review
Dear Mohammad,Thank you so much for taking the time to share such a detailed and thoughtful review of your stay at Canopy São Paulo. We are absolutely delighted to hear that you enjoyed your one-bedroom suite and that the bathroom experience, including the bathtub and amenities, added a special touch to your stay.We sincerely apologize for the initial system error with your Hilton Diamond status, but we’re thrilled that our team could promptly correct it and provide an upgrade to enhance your experience. Your kind words about our check-in, breakfast service, and the attentiveness of our staff truly mean a lot to us. It is always our goal to make each stay effortless, comfortable, and memorable.Thank you also for your constructive feedback regarding room service. We will certainly share this with our culinary team to explore opportunities to expand the menu and further elevate the guest experience.It was a pleasure having you with us for your business trip, and we truly hope to welcome you back to Canopy São Paulo soon for another relaxing and enjoyable stay.
User:fdorerabadia
Trip type: Couples
Good stay
11 Feb 2026
The hotel is very well maintained, and the staff is extremely friendly and welcoming. However, it feels like it could benefit from some updates and new amenities. The breakfast was good, but not exceptional. The location is excellent — we were able to walk everywhere, which made exploring the area very convenient. I would consider staying here again, but it wouldn’t make my top five hotels in São Paulo.
Lucas Lisbôa, Atendimento ao cliente/recepção at Canopy by Hilton Sao Paulo Jardins, responded to this review
Thank you very much for taking the time to share your experience with us. It was truly a pleasure to have you with us at Canopy by Hilton São Paulo Jardins.I am very happy to read your kind words about our team and the welcoming service you received during your stay. Creating a warm and friendly environment is something we care deeply about, so your recognition means a great deal to all of us. I’m also glad you enjoyed our location. Being able to explore the neighborhood on foot is one of the things many of our guests love most about staying with us.At the same time, I sincerely appreciate your honest feedback regarding the amenities and breakfast experience. Insights like yours are very valuable, as they help us understand where we can continue to evolve and enhance the experience we offer our guests.We truly hope to have the opportunity to welcome you back in the future and provide an even more memorable stay next time you visit São Paulo.
User:Deenie76
Trip type: Solo travel
I loved it here!
03 Oct 2025
I loved it here. This hotel was honestly my most favourite thing out of my whole trip to São Paulo.Good points:I loved the Jardins neighbourhood! Felt very safe, loved that it was walking distance to Paulista Avenue but also the streets are pretty, lots of trees, nice restaurants & cafes.The hotel was clean, nicely decorated and the front of staff & restaurant staff were welcoming and friendly. My room (407) was a nice size, with nice decor touches, loved the shower/vanity area and the amenities available.I also very much enjoyed the hotel's breakfast options - dining in a lovely restaurant and tasty food, with lots of choice.Improvement points:Whilst I am aware that it is my fault for going down to breakfast late, it would be good for the breakfast items to not be taken away until after the cut off time of 10am. There was a time I went up for more fruit to find it had been cleared away, even though it was before 10 :(
Lucas Frambach, Atendimento ao cliente/recepção at Canopy by Hilton Sao Paulo Jardins, responded to this review
Dear Deenie,Thank you so much for such a lovely and detailed review. It truly means a lot to know that your stay with us was one of the highlights of your trip to São Paulo. We’re delighted that you enjoyed the Jardins neighbourhood, the comfort and design of your room, our team’s hospitality, and especially our breakfast experience. Your kind words will certainly be shared with the team.We also really appreciate you pointing out the breakfast timing situation. Even though you were very understanding, your feedback is absolutely fair. This is an important observation for us, and we will reinforce with the team the importance of keeping all breakfast items available until the official end time, so that every guest can enjoy the full experience.It was a pleasure having you with us, and we truly hope to welcome you back on your next visit to São Paulo. Please feel free to reach out to us directly if you do. We would love to take care of you again.
Jardim Paulista, Sao Paulo
About Canopy By Hilton Sao Paulo Jardins
User Rating & Reviews
22 Feb 2026
16 Feb 2026
14 Feb 2026
0204 505 9777