Great Experience with Friendly Staff and Convenient Location
18 Mar 2026
I had a very pleasant stay at the hotel in São Paulo Higienópolis. The entire experience—from check-in to check-out—was smooth and seamless. The front desk staff were professional, friendly, and welcoming throughout.I also appreciated the thoughtful inclusions such as complimentary water, juice, and local beer. The location was ideal—quiet and not overly crowded, yet conveniently close to everything within walking distance.Overall, it was a great stay, and I would definitely recommend this hotel.
User:Lira L
Trip type: Family
With new management the property has potential to meet the standard it advertises
29 Nov 2025
Pros:- Staff genuinely lovely, constantly tried to compensate for the hotel’s shortcomings.- Excellent location.- Bed comfortable, room surprisingly large.- Balcony was a pleasant surprise (though lacking standard safety features).- Swimming pool was enjoyable, water fountain feature was nice (while it worked).- Bread and pastry selection at breakfast.Cons Room - Placed in old room; elements were outdated or not working.- Only one bathrobe provided for two guests.- Amenities were leaking (tap) or empty on arrival (soap dispenser)- Bathroom had decades-old tiles and fixtures that sprayed water in all directions.- Balcony doors NOT airtight; strong wind made the room so cold we needed an electric heater despite 20–30°C weather.- Air-conditioning malfunctioned (stuck on icy setting, then unusable).- Mini fridge extremely loud, had to be unplugged immediately.Cons Building- Lifts were slow, frequently missed floors, used for food preparation, cleaning, and guests. Delays sometimes up to a 10-minute wait.- Air-conditioning issues seemed to affect the entire building; even staff was cold.- Odd loud hallway musak added to unsettling atmosphere, possibly to mask lift delays or poor soundproofing.- Room decor was tacky, furniture outdated (not charmingly vintage, just manky and old)- Entrance featured a random racing car with a crooked stuffed doll, which looked bizarre, alongside framed neon graffiti which didn’t match the hotel’s target clientele or high price point.Cons Breakfast Food Quality- Fruit selection was severely lacking; I had to switch to omelette and vegetables.- Drinks were low-quality: decanted orange juice was actually bottled, subpar drip coffee.- Corn tasted sour; cheapest quality cheese resembled youth-hostel quality.- In Brazil, with abundant fresh produce, this was surprising and embarrassing- Overall food quality relied on cheap, unripe, or reused ingredients despite “luxury” pricing.- Breakfast entrance was cordoned off with an airport-style barrier, creating an unwelcoming impression.OverallThe stay felt like a three-star experience at best, saved only by kind staff and good location.Significant corner-cutting on quality contradicts the hotel’s luxury price tag. As it stands, I would not recommend it, though with new management the property has potential to meet the standard it advertises.
Christiano Borges, Proprietário at Innside By Melia Sao Paulo Higienopolis, responded to this review
Dear Lira L,Thank you very much for taking the time to share such a detailed and constructive review. Your clear and organized points are extremely valuable, and we appreciate the care you took in outlining both positive aspects and areas that require improvement. Every item you described will be thoroughly reviewed, and we will initiate the necessary actions to better meet your expectations moving forward.Regarding the racing car displayed at the entrance, I would like to clarify the context. The activation was part of our special programming during two major events held in São Paulo in recent days. Last week the city hosted the Formula 1 Grand Prix, and this week we welcome many guests attending the International Auto Show. With a large portion of our visitors in town specifically for these events, the intention was to provide an additional themed experience inside the hotel. The initiative was well received by this audience, although we fully understand that it may not appeal to everyone. Your feedback will certainly guide our future decisions in the design and ambience of shared spaces.Your detailed observations regarding the room facilities, building operations, breakfast quality, and overall guest experience will help us direct efforts more precisely, strengthen procedures, and review standards across multiple departments. Comments like yours allow us to identify priority areas and accelerate improvements across the property.We are also grateful for your remarks about our team. Their dedication remains a core strength of the hotel, and knowing that their efforts made a positive difference during your stay is truly appreciated.Once again, thank you for providing such thoughtful feedback. We will continue working with commitment to enhance the quality of our services and facilities so that your next visit reflects the level of experience you expect and that we aim to deliver.SincerelyChristiano Borges / Executive Assistant Manager
User:vanessamdiniz05
Trip type: Business
Very good
08 Aug 2025
The hotel is very good and the staff is amazing, excellent stay in a great location. Highly recommend!
Christiano Borges, Proprietário at Innside By Melia Sao Paulo Higienopolis, responded to this review
Dear Vanessa,Thank you for staying with us.We hope to see you again soon.Until next time!Christiano Borges / Executice Assistant Manager
User:Magda C
Trip type: Business
Just 3 stars hotel
07 Apr 2025
Standard 3 stars hotel with outdated room decor. Bathroom on 2 stars. Whats good there is clean, breakfast poor choice but ok. And part of hotel is under renovation so you should know about it. The service is good, people are nice and willing to help.The worst thing are elevators, you must wait so long and buttons dont work properly. I think that better is to book other hotel.
Christiano Borges, Proprietário at Innside By Melia Sao Paulo Higienopolis, responded to this review
Dear Ms Magda.Thank you for choosing our hotel for your stay.We are pleased to inform you that the process of renovating our guest rooms and social areas is nearing completion.Very soon you will be able to enjoy our new facilities.It's great to hear that you enjoyed our staff's great service. We're committed to making sure that you get the experience you expect and deserve.We look forward to your stay with us in the near future.Christiano Borges / Executive Assistant Manager
User:Flyer06926262035
Trip type: Solo travel
Hidden gem residential neighborhood
26 Sept 2024
Hidden gem in residential neighborhood near shopping Higienopolis. Residencial feeling. Good service. Breakfast is regular with a lot restaurants and bakeries near. Central area of city so you can get around easy. Excelent cost / benefit price.
Christiano Borges, Outro at Innside By Melia Sao Paulo Higienopolis, responded to this review
Dear Mr Flyer, Thank you for taking the time to review us.Knowing our guests' opinions is extremely important.We're very pleased to hear that you had an excellent time during your stay and that we met your expectations.It will be a great pleasure to welcome you back to the hotel.Christiano Borges / Executive Assistant Manager
Sao Paulo - City, Sao Paulo
About Innside Sao Paulo Higienopolis
User Rating & Reviews
18 Mar 2026
29 Nov 2025
07 Apr 2025
0204 505 9777