All good, nice staff . Clean bedrooms . Breakfast was tasty, and I’m going to book again in a future …………………………………………..,…..,,, …………………………………………………………….. …………………………………………..,…..,,, ………………………………………………………………………………………..:………………..
Alexsander Mendonca, Atención al cliente/recepción at INNSiDE by Melia Sao Paulo Itaim, responded to this review
Hello Mario,Thank you for sharing your experience with us!We're delighted to know that your stay at INNSiDE by Meliá São Paulo Itaim was so positive. It's great to hear that you enjoyed our attentive staff, clean and comfortable rooms, and the tasty breakfast that we carefully prepare for our guests.We truly appreciate your kind words and look forward to welcoming you back in the future!Best regards from the entire team at INNSiDE by Meliá São Paulo Itaim!
User:migueldz
Trip type:
Great location
17 Nov 2024
The hotel was highly recommended by a friend. The location is convenient, my high floor renovated room was comfortable and had a nice view, staff is friendly. Unfortunately dinner at the restaurant was terrible, although breakfast was fine.
Rebeca Costa, Outro at INNSiDE by Melia Sao Paulo Itaim, responded to this review
Hello migueldz;Thank you very much for choosing our hotel, it was very good to welcome you here! We are happy with your feedback about your comfortable stay and great location. We'll take care about your sugestion about the dinner and we are always availeble for take care of your preferences when you need. We appreciate your valuable time in sending us feedback about your experience with us. We take care of every detail to make your experience extraordinary.A big hug from the INNSiDE by Meliá São Paulo Itaim team, we hope to see you soon, see you next time!Rebecca CostaGuest Experience Coordinator
User:vitula
Trip type: Business
Not worth the hype
15 Nov 2024
I booked this hotel for a business trip after reading plenty of glowing reviews and a #6 traveller ranking in Sao Paulo. What I found was not worthy of the high praise this property receives online -- it is average at best and certainly not a four-star hotel (I took the time to check the Brazilian Ministry of Tourism's requirements for 4* and I believe that using that framework, this is a 3+ star hotel; alas)...My main qualms:- My room was not ready for check-in at mid morning (which is entirely reasonable on the hotel's behalf); however, when I finally checked in at 6pm, after a 16-hour flight and full day of meetings, I found that the body wash was not restocked in the bathroom. Surely if the room was not ready because it was being cleaned, soap should have been one of the first things to be checked by housekeeping. The front desk team offered me a separate bottle of soap, but the built-in bottle in the shower was not refilled for 3 days.-Shower and sink were both very slow to drain and this was not fixed during my stay despite bringing it up on day one-The room is not at all like the photos on the website and TripAdvisor. I did not have a standalone desk, nor an area rug, nor mood lighting; the bathroom looked tired and not remodelled as per the photos. There was evident wear and tear in the room itself.-The lamp in the room only worked if the power cord was in a particular position, and kept flickering or turning off if it was not perfectly aligned.-The gym is lacklustre compared to the online photos: kit is poorly signed and dated (NB - there are several nice gyms in the neighbourhood that offer day/week passes to visitors)-WiFi was not strong enough to do a Teams call from my hotel room-The housekeeper thought she left something in my room one day and entered without knocking, while I was in the roomFor the price point of this hotel, I was disappointed by the product, which felt rather budget and not business or 4* in the slightest.
Rebeca Costa, Outro at INNSiDE by Melia Sao Paulo Itaim, responded to this review
Hello vitula;Thank you very much for choosing our hotel, it was very good to welcome you here! We appreciate your valuable time in sending us feedback about your experience with us. We'll take care about your sugestion and We are so sorry for this inconvenience that is not the high standard we pride ourselves on delivering. We will work on these improvements and hope to regain your trust.A hug from the INNSiDE by Meliá São Paulo Itaim team, we hope to see you soon, see you next time!Rebecca CostaGuest Experience Coordinator
User:Lisbeth F
Trip type: Friends getaway
Great vacation with friends
03 Nov 2024
We came with fiends, not knowing what to expect………..…..The staff was great! …..Very helpful, English and Spanish spoken……. Safe neighborhood…………… good food ……………..bedding a little dated but very clean ………… I do recommend coming………………
Rebeca Costa, Outro at INNSiDE by Melia Sao Paulo Itaim, responded to this review
Hello 136lisbethf;Thank you very much for choosing our hotel, it was very good to welcome you here in your vacation with friends! We are honored by your recommendation regarding your good experience. We'll take care about your sugestion about bedding. We appreciate your valuable time in sending us feedback about your experience with us. We take care of every detail to make your experience extraordinary.A big hug from the INNSiDE by Meliá São Paulo Itaim team, we hope to see you soon, see you next time!Rebecca CostaGuest Experience Coordinator
User:Ulises Andres O
Trip type: Business
Business trip 1 day inside hotel
02 Nov 2024
I had one night in the hotel, with a good experience. My recommendation would be extended the variety of the breakfast options.,.......................................... ................ ....................................
Rebeca Costa, Outro at INNSiDE by Melia Sao Paulo Itaim, responded to this review
Hello ulisesandreso;Thank you very much for choosing our hotel, it was a great pleasure to welcome you here! We are honored by your recommendation regarding your good experience. We'll take care about your sugestion about breaakfast. We appreciate your valuable time in sending us feedback about your experience with us. We take care of every detail to make your experience extraordinary.A big hug from the INNSiDE by Meliá São Paulo Itaim team, we hope to see you soon, see you next time!Rebecca CostaGuest Experience Coordinator
Sao Paulo - City, Sao Paulo
About Innside Sao Paulo Itaim
User Rating & Reviews
12 Mar 2025
17 Nov 2024
15 Nov 2024
0204 505 9777