Check in was professional and smooth and we were assigned an upgraded room upon our early arrival. We had set up a tour through Viator so being in a room was a great help. The Lounge area was nice and the young gentleman there earlier was professional. Came back from tour went to our room. Came down to eat and Chelo was very friendly and helpful with us getting our meals. The service was great 👍🏻 with Chelo and his assistant. The food was good and we had few drinks. It was a very long day. We were well taken care of our whole time at the Intercontinental, Sao Paulo. Thank you so much..
User:DrMAJones
Trip type: Business
Five Star Experience
22 Mar 2026
الThe hospitality here is fantastic-everyone is incredibly friendly, and the hotel itself is beautiful. I arrived early in the morning for a business trip and was upgraded to a suite, complete with a lovely card and sweets in my room. I especially enjoyed the lounge; Alejandro is one of the kindest and most generous people l've ever met. He taught me how to make caipirinhas and is an amazing host and ambassador. The location is wonderful, and l've felt safe and secure throughout my stay.I had one problem during my stay but Renata, concierge did her best to correct it.In this case, never requested laundry service- did not complete a request form, and my clothes were not placed in the hotel's laundry bag. One evening | returned to my room to find my personal laundry bag missing, which caused me to panic since I'm traveling on to two more countries with only a carry-on. I called the front desk at midnight and was told to call back in the morning. The following morning, my laundry was returned to my room. This was a minor incident and I believe that the room attendant was just trying to do her best and Renata, the concierge apologised. I want to thank the entire team because I had a very nice stay and would stay here again if I was in São Paulo!الههProfileThe hospitality here is fantastic-everyone is incredibly friendly, and the hotel itself is beautiful. I arrived early in the morning for a business trip and was upgraded to a suite, complete with a lovely card and sweets in my room. I especially enjoyed the lounge; Alejandro is one of the kindest and most generous people l've ever met. He taught me how to make caipirinhas and is an amazing host and ambassador. The location is wonderful, and l've felt safe and secure throughout my stay.The only issue I experienced was with the laundry service. I never requested laundry service- did not complete a request form, and my clothes were not placed in the hotel's laundry bag. One evening | returned to my room to find my personal laundry bag missing, which caused me to panic since I'm traveling on to two more countries with only a carry-on. I called the front desk at midnight and was told to call back in the morning. I would have preferred that my laundry be hand washed or dry cleaned The following morning, my laundry was delivered and this was a minor inconvenience.
User:BoardingPass563674
Trip type: Family
Thoughtful Service That Created Beautiful Birthday Memories
15 Feb 2026
Our recent stay at InterContinental São Paulo was truly memorable, especially thanks to the exceptional team at the Club Lounge.We would like to sincerely thank Alejandro, Vinicius, Vitoria, and Renata for their outstanding hospitality.Alejandro was particularly warm and attentive. Knowing that we would continue our journey to Rio de Janeiro — including staying at the Fairmont Rio, where he had previously worked — he generously shared valuable recommendations for attractions and restaurants. During our stay, he and the team arranged a beautifully thoughtful birthday setup in our room, including balloons, a personalized card, printed photos, and a cake. It created a deeply meaningful celebration for my mother and me, and we will always treasure those memories.Vinicius also deserves special recognition for his dedication behind the bar. His cocktails were crafted with great care and creativity — from delicate lemon and passion fruit carvings to balanced flavors that elevated the lounge experience.We were also grateful for the early check-in and the comfortable room arrangement provided upon arrival.There were minor issues in the room — such as a slightly malfunctioning bathroom curtain and a corridor door without a stopper, which unfortunately caused my mother to be lightly hit twice. However, these were small imperfections in an otherwise excellent stay, and they did not overshadow the warmth and professionalism of the team.Overall, this was a stay defined by people, not just property. Thank you again to the entire team for making our celebration so special.
InterContinental São Paulo, Proprietário at Intercontinental Sao Paulo By IHG, responded to this review
Dear Guest,Thank you very much for sharing such a heartfelt review of your recent stay with us.We are truly delighted to know that your experience was so memorable, especially on such a meaningful occasion. It is wonderful to hear that our team contributed with such care and dedication to make your mother’s birthday celebration special. Your kind recognition of their hospitality, attention to detail and genuine warmth will certainly be shared with them, it will mean a great deal to each one.At the same time, we sincerely appreciate you for pointing out the maintenance concerns you encountered. Your comments are very important to us and have been shared with the appropriate teams so we can make the necessary improvements and provide an even better experience.It was a great pleasure to be part of such a beautiful celebration and to help create lasting memories for you and your mother.Inspiring incredible moments for our guests is our greatest purpose.We look forward to welcoming you back for many more special occasions!Warm regards,InterContinental São Paulo by IHG Team
User:Mart S
Trip type: Business
Business trip from Estonia - blonde tall man.
27 Jan 2026
The hotel was okay. The shower head was not screwed into the wall properly, the room didn't really have anywhere to leave my shoes, there were not enough shelves to store clothes in groups.Arlan was amazing - great breakfast service and overall excellent experience.
InterContinental São Paulo, Proprietário at Intercontinental Sao Paulo By IHG, responded to this review
Hello,Thank you for taking the time to share your feedback with us.We appreciate your comments regarding the room, as they help us identify opportunities to improve the comfort and functionality of our accommodations.At the same time, we are very pleased to know that your experience at breakfast was a highlight of your stay. We will be happy to share your kind words with Arlan and our team, as recognition like this is truly valued.Our goal is always to inspire the incredible in our guests, and we hope to have the opportunity to welcome you again in the future for an improved experience.Kind regards,InterContinental São Paulo by IHG Team
User:accarneiro0105
Trip type: Solo travel
One of the best service I’ve ever seen
18 Jan 2026
I have been to this great hotel a few times since 2019. This time I stayed a bit longer. My rooms was absolutely stunning, spacious, and a very comfy bed with a beautiful view to Almeida Santos and a could see Avenida paulista though. The pool is nice and there’s staff for a few hours to do the service but you can order things on the phone. The gym is fantastic, very clean and good environment. I’d like to point out the impeccable service from all the staff: From breakfast has a great service provide by Mariano, Arlan, Erivelton , Fernando and Raimundo. This team shows a great potencial of what is costumer service. High skills and gentle communication. I think the hotel should be proud of this dream team. At the Bar the staff Cello and Gustavo always smiling and prepare delicious drinks 🍸 and order the best food from the restaurant Raquel one of the housekeeper very polite and great service in my room. I hope this review can reach every single name that I have mentioned. I’ll be back soon. Thanks 😊
InterContinental São Paulo, Proprietário at Intercontinental Sao Paulo By IHG, responded to this review
Hello,Thank you very much for sharing such a wonderful and detailed review! It truly means a lot to us to welcome you back over the years and to know that your most recent stay was such a positive and memorable experience.We are delighted to hear that you enjoyed your stay. Most of all, we are extremely proud of our team, and your kind recognition of their dedication, professionalism, and genuine care is deeply appreciated. Please be assured that your compliments will be shared with everyone mentioned, as well as with the wider team, feedback like yours is incredibly motivating!Creating meaningful experiences and inspiring the incredible in our guests is at the heart of what we do, and it is truly rewarding to know we achieved this during your stay.We look forward to welcoming you back very soon for another exceptional experience.Kind regards,InterContinental São Paulo by IHG Team
Sao Paulo - City, Sao Paulo
About Intercontinental Sao Paulo
User Rating & Reviews
25 Mar 2026
0204 505 9777