Melia Ibirapuera

Recent Reviews: 1955

• User:Kevin A

  Trip type: Solo travel

  Great Hotel, but Double-Check Agoda Listings Before Booking

  04 Jun 2026

  I booked a two-night stay through Agoda and later discovered that the OTA had mixed up this hotel with an Airbnb property located in the same building. The building contains both hotel rooms and condominium units that are rented out as Airbnb accommodations. Instead of receiving a hotel room that met the standards expected from an international chain, I was assigned a rather run-down condominium unit. I wasn't even confident that the bed linens had been changed.I spent several hours on the phone with Agoda trying to resolve the issue and cancel the booking. Initially, they insisted that the room matched the category I had reserved. However, the problem was not the room category. It was that I had been placed in an entirely different property from the hotel I had booked.After a great deal of frustration and wasted time, I had no practical choice but to stay the first night. Mr. Carlos, the manager on duty, and his team were extremely helpful in assisting me with the situation and confirming to Agoda that the booking was not for the hotel itself but for the Airbnb unit. Despite their efforts, resolving the issue with Agoda took far longer than it should have. In the end, I chose to book the second night directly with the hotel instead.The difference was night and day. The hotel stay was exactly what I would expect from a well-maintained four-star property. The room, service, and overall experience were completely different from the Airbnb unit. The breakfast offered a good variety of options and was of high quality. The hotel also has a well-equipped gym, including a water fountain, which was a nice touch.My dissatisfaction lies entirely with the incorrect Agoda listing and the time-consuming process required to correct the mistake. The actual hotel experience was very good. However, anyone considering booking this property through Agoda should exercise caution and carefully verify exactly what type of accommodation is being offered. Based on my experience, the listing may not accurately reflect whether you are booking a hotel room or an Airbnb unit within the same building. Jennifer Alves, Proprietário at Melia Ibirapuera, responded to this review Dear Mr. Kevinang999,It was truly a pleasure to read your detailed feedback, and we sincerely appreciate you choosing Meliá Ibirapuera. We are especially pleased to know that, despite the initial booking challenges, everything was ultimately resolved and that your experience with us reflected the standards you expected.We are glad that Mr. Carlos and our team were able to assist you throughout the situation and provide the necessary support in clarifying the booking details. Your recognition of their dedication is highly valued and will certainly be shared with the entire team.It is very rewarding to know that your stay with us, once properly arranged, delivered the comfort and quality expected from a well-maintained four-star hotel. Your positive comments regarding the room, service, breakfast, and fitness facilities are truly appreciated and reflect the experience we strive to provide.Your observations regarding the booking platform are extremely important and contribute to greater awareness about reservation processes across different channels.We look forward to welcoming you again for a smooth and consistently excellent stay from beginning to end.Sincerely,Jennifer AlvesGuest Experience Coordinator

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• User:Claudio C

  Trip type: Business

  Melia Ibirapuera Sao Paulo

  01 Jun 2026

  Very nice hotel, excellent location, convenient and lots of good shops and restaurants at walking distance Jennifer Alves, Proprietário at Melia Ibirapuera, responded to this review Dear Mr. Claudio C,Thank you for choosing Meliá Ibirapuera and for sharing your kind comments about your stay. It is truly rewarding to know that you appreciated our excellent location, as well as the convenience of having a variety of shops and restaurants within walking distance.Your feedback is highly valued and encourages us to continue delivering comfortable and enjoyable experiences to all our guests.We look forward to the opportunity of welcoming you again on your next visit to São Paulo.Kind Regards,Jennifer AlvesGuest Experience Coordinator

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• User:ShoshFromTO

  Trip type: Family

  Lovely São Paulo hotel for the weekend

  11 Apr 2026

  Just spent the weekend at the Melia Ibirapuera & had a lovely time. The staff was really professional & friendly. Room was great & had a nice view. Jennifer Alves, Proprietário at Melia Ibirapuera, responded to this review Dear Mrs. SoshFromTO,We would like to thank you for sharing your feedback and for choosing Meliá Ibirapuera for your stay in São Paulo. It is a pleasure to know that you enjoyed a lovely weekend with us.We are delighted to hear that our team’s professionalism and friendliness contributed positively to your experience, and that you appreciated your room as well as its pleasant view.We look forward to welcoming you back to Meliá Ibirapuera in the near future.Yours sincerely,Jennifer AlvesGuest Experience Coordinator

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• User:dannyfernan21

  Trip type: Business

  Melia Ibirapuera 2026

  14 Mar 2026

  Excellent. I recommend this hotel to anyone who is looking for a ggod time in a class act hotel. Great customer service!! 5 stars Jennifer Alves, Proprietário at Melia Ibirapuera, responded to this review Dear Ms. Dannyfernan21,It was truly a pleasure to welcome you to Meliá Ibirapuera, and we sincerely appreciate you taking the time to share your impressions.Your words reflect a memorable experience, and it is very rewarding to know that our service and atmosphere contributed to such a positive stay. Your recommendation and recognition of our customer service as “5 stars” are especially meaningful to our entire team.We look forward to the opportunity of welcoming you again for another ???????? stay in São Paulo.Kind regards,Jennifer AlvesGuest Experience Coordinator

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• User:fsolares61

  Trip type: Business

  Worst Hotel Ever

  28 Feb 2026

  This hotel is the worst I have ever stayed at. After 48 hours, I'm still begging the staff to send me my invoice via email. The hotel is very old, the rooms are terrible, poorly maintained, and the front desk is just incredibly incompetent. The only decent thing is the breakfast buffet, but overall, I highly recommend you stay away from this terrible hotel. Jennifer Alves, Proprietário at Melia Ibirapuera, responded to this review Dear Mr. FSolares61,Thank you for taking the time to share your impressions regarding your recent stay at Meliá Ibirapuera. Your feedback is extremely valuable and deserves our full attention.We regret to learn that your experience did not meet your expectations, particularly regarding the condition of the facilities and the service at the front desk, as well as the delay in receiving your invoice. Your comments have been carefully noted and will be addressed with the respective teams to ensure greater efficiency and alignment with the standards we are committed to delivering.At the same time, we appreciate your recognition of our breakfast buffet, which is thoughtfully prepared to provide a pleasant start to the day for our guests.Mr. FSolares61, we truly value your opinion, as it helps us identify opportunities for improvement and refine the experience we aim to provide. We hope to have the opportunity to welcome you again in the future and offer you a stay that better reflects the quality and service standards of Meliá Ibirapuera.Sincerely,Jennifer AlvesGuest Experience Coordinator

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