Not comfortable room and the bed was also not comfortable noisy and was not right choice for me
03 Apr 2026
Not comfortable room and the bed was also not comfortable noisy and was not right choice for me. The only good things the staff
User:nataliaseipelctt
Trip type: Business
Very well located
03 Mar 2026
The receptionist, Mihailo, was great. He explained everything about the hotel. However, in São Paulo they use 110V, so it was difficult to get my Dyson to work. The gym is very poor. There is a Bodytech in front of the hotel, but there is no discount for guests.
Inara Moreno, Owner at Melia Jardim Europa, responded to this review
Good afternoon Mrs NataliaThank you for your review of our hotel.Your feedback is very important to us in improving our services. We are happy to know that you had an bad experience during your stay with us.We hope to welcome you back soon and give you another opportunity to evaluate our services.Inara Moreno Guest Experience Coordinator
User:Yordano R
Trip type: Family
Amazing
14 Jan 2026
Robson and his team was beyond amazing. They treated us like royalty. I will certainly be coming back here . This was an unforgettable experience
Inara Moreno, Owner at Melia Jardim Europa, responded to this review
Good evening Sir. Yordanor2026,We thank you for your review of our hotel.We are delighted to know that you had an excellent experience during your stay with us. We appreciate your compliment to our staff member, which will be forwarded to the department manager so that it reaches Robson.Your feedback is very important for us to maintain the quality of our services.We look forward to welcoming you again soon.Inara Moreno Guest Experience Coordinator
User:alexanderdS17PE
Trip type: Business
Not worth your money, book something different
23 Jul 2025
Not worth your money, book a different hotel. The hotel looks nice on pictures, however this only counts for the lobby. The room itself is very old and ugly. During the night, you will experience sao paolo’s street noises as if your window is open. It is very noisy and there’s even construction works going on. The kingsize room that I booked was not available anymore and they gave me a different room. The staff is friendly, however they were not able to give me a partial refund for this. The gym is old and a lot is broken and the pool is disappointing.
Inara Moreno, Owner at Melia Jardim Europa, responded to this review
Good afternoon, Mr. AlexanderdS17PE,Thank you for your review of our hotel.We are currently undergoing a period of modernization at our hotel, with the common areas and some room categories already completed. However, the room category you booked has not yet been renovated, but is scheduled to be completed soon.The neighborhood where we are located is full of bars, restaurants, and nightclubs, with constant activity day and night, which may cause constant noise. All of your feedback is important for improving our services and has been passed on to management. We hope you can come back and stay in a renovated room and reevaluate us.Inara MorenoGuest Experience Coordinator
User:Liam M
Trip type: Couples
Amazing 5 Star Hotel and the best view in São Paulo!
27 Feb 2025
Fantastic Hotel, beautiful interior design, super friendly reception, amazing rooftop pool and the breakfast was very pleasant! And also, unbeatable view on the Skyline of São Paulo! Rooms were super clean and i didn’t find anything wrong with them!Me and my wife and a great time there!Definitely recommend!
Inara Moreno, Owner at Melia Jardim Europa, responded to this review
Good afternoon Mr. Liam M.Thank you for rating our hotel.Knowing that you had a great experience during your stay is very important to us.Our hotel has been fully prepared to make our guests comfortable so that they can have excellent memories of your trip to São Paulo.We look forward to welcoming you again on your next stay in Brazil.Inara MorenoGuest Experience Coordinator