An average hotel with high prices for what it is. Trades on its location rather than the quality of its service or its offer.
Recepção Meliá Paulista, Outro at Melia Paulista, responded to this review
Dear Mr. Norton,Thank you for sharing your feedback with us.We would like to inform you that the hotel is currently undergoing a retrofit process, with the renovation of the majority of our suites, aiming to enhance the overall guest experience.We also hope you were able to enjoy what is truly one of the best locations in São Paulo, where many attractions can be easily reached on foot or by metro, quite literally at our doorstep.We appreciate your comments and hope to have the opportunity to welcome you again for a renewed experience.Kind regards,Santiago CoutinhoGuest Experience Coordinator
User:edandi200x
Trip type: Business
Exploitation of first time guests who do not speak local language
29 Mar 2026
Terrific experiences with room rates even when reservations where made way earlier in advance yet current rates appear to be applied upon check-in
Recepção Meliá Paulista, Outro at Melia Paulista, responded to this review
Dear Mrs EdandiThank you for sharing your feedback with us.We are sorry to hear about your perception regarding the rates applied during your stay. Kindly allow us to clarify that room rates may vary depending on the platform or agency through which the reservation is made. Certain websites or promotional channels may offer different conditions compared to the rates available directly at the hotel.At all times, we follow the pricing established through our official channels, including our website, melia.com, ensuring transparency and consistency in our policies.We truly appreciate your comments and hope to have the opportunity to welcome you again for a clearer and more positive experience.Kind regards,Santiago CoutinhoGuest Experience Coordinator
User:Peter D
Trip type: Business
Above average hotel
29 Mar 2026
Above average hotel located in the heart of São Paulo. Great location, lots to do within walking distance. Room needs a little more care to get the five star. Friendly and helpful staff, shout out to the kitchen crew and Pedro on the front desk.
Recepção Meliá Paulista, Outro at Melia Paulista, responded to this review
Dear Mr. Peter,Thank you for sharing your feedback with us.We are pleased to know that you enjoyed our central location and found our team to be friendly and helpful. It is especially rewarding to see your recognition of Pedro and our kitchen team — your kind words will certainly be shared with them.At the same time, we appreciate your observation regarding the room condition. Your comment has been noted and shared with the responsible team so we can continue enhancing our standards.We hope to have the pleasure of welcoming you again for an even more refined experience.Kind regards,Santiago CoutinhoGuest Experience Coordinator
User:Ge12gt
Trip type:
Average stay
23 Mar 2026
Booked a suite at this hotel in São Paulo. Did expect a little bit more from it for the Money spent. Bed was very hard, Pillows, I had to request another one as they were super soft. expected more amenities in the room. Would have been nice to have at least a few drinks from the mini bar for free when you do have a suite booked which is their top room. The reception were really friendly and helpful, but Unfortunately, I will not be returning to this hotel
Recepção Meliá Paulista, Outro at Melia Paulista, responded to this review
Dear Mr. GeGt,vThank you for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your feedback, as it is essential for us to better understand our guests’ experiences and continue improving our services.First and foremost, please accept our sincere apologies for the discomfort caused. We are genuinely sorry to learn that the suite did not meet your expectations, particularly regarding the bed comfort and amenities. Your comments have been carefully noted and will be shared with the relevant teams for review and improvement.Regarding the minibar, we understand your perspective. While these follow our current policies, we recognize that your experience did not align with the value you expected, and your feedback will certainly be taken into consideration as we continuously evaluate our offerings.On a positive note, we are pleased to know that you found our team friendly and that other aspects met your expectations. We will be sure to share your kind words with the staff.Please feel free to contact us directly should you wish to share any additional details.Kind regards,Santiago CoutinhoGuest Experience Coordinator
User:Christina S
Trip type: Family
Good breakfast
21 Mar 2026
Breakfast was great! It’s a buffet with lots of options. There’s fresh fruit, pastries, hot food, omelet station and several espresso drinks. Gavanna was so helpful describing the local foods and making sure we had everything we needed.
Recepção Meliá Paulista, Outro at Melia Paulista, responded to this review
Dear Mrs. Christina,It was a pleasure reading your review. Breakfast is such an important part of the stay, and we are glad you had the chance to enjoy the variety and explore some local flavors during your time with us.Your mention of Giovanna is truly appreciated. Taking the time to explain and connect guests with local cuisine is something we value greatly, and it’s wonderful to know this made your experience even more enjoyable.We would love to welcome you back soon for another great start to your day with us.Warm regards,Santiago CoutinhoGuest Experience Coordinator
Sao Paulo - City, Sao Paulo
About Melia Paulista
User Rating & Reviews
29 Mar 2026
29 Mar 2026
21 Mar 2026
0204 505 9777