Pullman SAo Paulo Ibirapuera

Name: Pullman SAo Paulo Ibirapuera
Address: Rua Joinville 515 Vila Mariana, Sao Paulo, brazil
Telephone: +44-204-505-9777
Rating: 4.6

Sao Paulo - City, Sao Paulo, Brazil

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About Pullman SAo Paulo Ibirapuera

location

This attractive business hotel is located directly next to the famous 23 de Maio Avenue and Ibirapuera park. Paulista Avenue can be reached in about 5 km from the hotel.

facility

The hotel welcomes guests in a 353-storey building with a lift and 348 rooms. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park (for a fee). Further services include a 24-hour security service, medical assistance, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a queen-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station are standard features. A direct dial telephone, a television with satellite/cable channels, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. An entertainment programme and live music round out the entertainment options.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Pullman SAo Paulo Ibirapuera

Facilities
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  Air conditioning
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Bathrobes
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  Closet
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  Room service
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  Toiletries
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Tanning Studio/Solarium
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Beach

270 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

2185

Very Good

573

Average

126

Poor

Terrible

Recent Reviews: 2979

User:Riccardo C
Trip type: Business
Shocking lack of service for a 5 star hotel: lost my clothes and broken reimbursement promises
19 Aug 2026
I am writing to formally express again my deep disappointment regarding the appalling guest service and an unresolved issue following my recent stay at your hotel Pullman Ibirapuera from april 17th 2026 upto april 22th.During my stay, the hotel laundry service lost my personal garment. I reported the missing item immediately to reception. Approximately 30 minutes later, a laundry staff member came to my room presenting a garment that was not mine, which I naturally refused.Although your team subsequently confirmed in writing that I would be reimbursed for my lost clothing, I have yet to receive the refund despite sending several follow-up emails. To make matters worse, the Guest Experience Manager assigned to my case has completely stopped responding.As a frequent traveler, I have never experienced such a lack of professionalism or accountability. This level of service is entirely unacceptable and falls far below the high standards expected from a 5-star hotel and the Accor brand. Monick I Fernandez, Outro at Pullman Sao Paulo Ibirapuera, responded to this review Mr. Cutillo,We are truly sorry to learn that your experience did not meet your expectations. Please allow us to clarify that your case received continuous attention from our team. Throughout our communication, we remained committed to finding a resolution and carefully investigated the laundry process. The item returned to us by our laundry partner, identified with the information provided at the time of service, was offered back to you. However, we understand that you did not recognize it as your belonging.While we regret that we were ultimately unable to reach a mutually satisfactory resolution, we assure you that your concerns were never disregarded, and our team remained available throughout the process.Your feedback is important to us, and we appreciate the opportunity to review our procedures to ensure we continue delivering the high standards of service our guests expect.Monick I. FernandezCustomer Experience
User:Moradb73
Trip type: Family
Great Experience!! 2nd time stay, will go back again :)
14 Aug 2026
This hotel has the best customer service across the board that I’ve ever experienced in a hotel anywhere. We encountered an issue where the system hadn’t registered our change in booking, and, Dani, at the front desk instantly upgraded us to accommodate our reservation. Vitor at the also front desk helped me moved a couch and rearrange our room to be more baby-friendly. The staff seemed genuinely happy to be there and happy to do their job and it made the stay feel like a real vacation, even if I just stayed there for a night. Monick I Fernandez, Outro at Pullman Sao Paulo Ibirapuera, responded to this review Morad,Thank you so much for sharing such a wonderful and heartfelt review! It is incredibly rewarding to know that you experienced what you described as the best customer service you have ever received at a hotel.We are especially happy to hear how Dani and Vitor went above and beyond to make your stay more comfortable. Dani’s prompt action at the front desk to resolve the booking issue and arrange an upgrade, as well as Vitor’s thoughtful assistance in rearranging the room to make it more baby-friendly, are beautiful examples of the care and genuine hospitality we strive to provide.We will be sure to share your kind words with Dani, Vitor, and the entire team. They will certainly be very proud to know that their care made such a difference for your family.We hope to welcome you and your family back for a longer stay next time!Monick I. FernandezCustomer Experience#PullmanSPIbirapuera #ProvokingNewExchanges
User:Jianna B
Trip type: Friends getaway
Fabulous hotel and Staff
24 Jul 2026
The Pullman was so amazing, I would 100% stay here again. All of the staff were so friendly especially Dany and Al Petar. Every morning we were greeted with warm smiles and welcome. My phone was stolen and Dany took me to the police station to report it, she was so helpful and I am so grateful for all her help and kindness. The food at the restaurant was also delicious. I highly recommend staying here. Monick I Fernandez, Outro at Pullman Sao Paulo Ibirapuera, responded to this review Jianna,Thank you so much for sharing such a heartfelt review. We are truly honored to know that your experience at Pullman Ibirapuera was so memorable and that you would choose to stay with us again. It is wonderful to hear that our team made you feel welcomed every morning with genuine warmth and hospitality.Thank you for your recommendation and for placing your trust in us. We sincerely look forward to welcoming you back on your next visit to São Paulo.Monick I. FernandezCustomer Experience#PullmanSPIbirapuera #ProvokingNewExchanges
User:Aleksandra M
Trip type: Solo travel
Nice hotel with amazing staff.
07 Jul 2026
Loved the hotel, loved the city. I would like to especially thank the sweetest Mr. Capaldi, who helped me a lot throughout my stay. It was my first time in Sao Paolo and he was very kind, caring and helpful in giving me excellent tips on places to visit. And later when I felt a little sick because of the sun, He showed concern and was prepared to provide any assistance I might need. That made all the difference during my stay. Thank you very much. Monick I Fernandez, Outro at Pullman Sao Paulo Ibirapuera, responded to this review Aleksandra,Thank you so much for sharing such a heartfelt review.We are truly delighted to know that you enjoyed both our hotel and the beautiful city of São Paulo. It is especially rewarding to hear that your first visit was made even more memorable through the care and kindness of Capaldi.We will be honored to share your thoughtful message with him, as we know it will make his day. Recognition like yours is the greatest reward for our team.Thank you once again for choosing Pullman Ibirapuera. We hope your first visit to São Paulo will be the first of many, and we look forward to welcoming you back for another memorable stay.Monick I. FernandezCustomer Experience#PullmanSPIbirapuera #ProvokingNewExchanges
User:Michel555
Trip type: Business
5 stars stay! Fully recommend ??
02 May 2026
I had an amazing time at Pullman SP. All the hotel was decorated with the theme of Tennis (before Roland Garros tournament) and it haves very festive and happy vibes. Location is great and sage with few restaurants around. I really enjoyed the breakfast- simple, excellent food and juices, and a great team very helpful, smiling and professional (Queiroz, in training was amazing!). But most I want to thanks the fantastic front desk team especially Victor and the marvelous Danny for a great hospitality, in every details- you were very helpful and always ready to help! And of course impossible to not mention the king of Pullman SP, always at the front of the hotel- smiling, helping, running, welcoming guests. Mr Capitano keep doing your amazing job- ACCOR are very lucky to have a Diamond like you ?? Obrigado, meus amigos! Vocês tornaram minha estadia em São Paulo inesquecível! Monick I Fernandez, Outro at Pullman Sao Paulo Ibirapuera, responded to this review Michel,Thank you very much for your wonderful review! We are truly delighted to know that your stay with us was so memorable.It is a pleasure to hear that you enjoyed the tennis-themed atmosphere — creating unique and engaging experiences for our guests is something we genuinely value. We are also very happy that our location, breakfast, and overall ambiance contributed positively to your stay.Your kind words about our team mean a lot to us. We will proudly share your compliments with Queiroz, Victor, Danny, and especially our Capitan — they will be thrilled to know they made such a difference in your experience.Thank you once again for your recommendation and for choosing Pullman SP Ibirapuera. We truly hope to welcome you back very soon for another unforgettable stay!Monick I. FernandezCustomer Experience#PullmanSPIbirapuera #ProvokingNewExchanges