Quality Hotel Sao Caetano

Recent Reviews: 517

• User:159craigp

  Trip type: Couples

  Modern, Clean, Convenient

  19 Apr 2023

  Stayed here for 9 days for a family visit. We booked the business suite which I’m glad we did given the duration. The business suite is the biggest room in the hotel and is well laid out and offers commanding views across the valley. I would not recommend this room for any more than 2 people. The house keeping was reliable, cleaning the room daily (although one day they missed our room and we had to call the front desk to request they come do it at 3pm, which they do with little fuss). There is no pool at this hotel, which is unfortunate, however there is a VERY modest gym on the first floor. The big drawcard for this hotel is its proximity to ParkShopping São Caetano, with all of its bars, cinemas, shops and restaurants.

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• User:reca620

  Trip type:

  Everything was good, just the air conditioner was loud.

  24 Mar 2020

  Everything was good.Friendly employees.Clean hotel.The room was very good.The air conditioner in the room was very loud.Overall was a very good stayed.I stay there again and recommend.Good location! ggeralscs, Front Office Manager at Quality Hotel Sao Caetano, responded to this review Dear Mr. reca620,Thank you for taking the time to share your comments.I am very happy to see that we have achieved our principal objective of maintaining your 100% satisfaction with our services. We hope that you do not hesitate to contribute your opinion in your next visit as well. It is only through the honest feedback from guests such as yourself that we can meet or exceed your expectations. Again, thank you in the name of the Quality Hotel São Caetano do Sul and hope to receive you in our property again in the near future!Best Regards,Victor Hugo ArêasFront Desk Supervisor

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• User:takewaku

  Trip type: Business

  OK Hotel

  17 Dec 2019

  They make you pay in advance.They do not speak English at front desk.They forgot to return my passport when they took a copy (no apology).The signal of cable TV is weak so the image is not clear.2 of 3 running machines are “under repair “.But I use the hotel because it is located close to my client. ggeralscs, Front Office Manager at Quality Hotel Sao Caetano, responded to this review Dear Mr. takewaku,Thank you for taking the time to share your comments at TripAdvisor.I regret that your experience in the Quality São Caetano has not been satisfactory. As Front Desk Supervisor I will be analyzing the situations with staff responsible and take whatever actions are necessary to correct the error and prevent a reoccurrence.In the name of the Quality Hotel São Caetano, I apologize for the problem and hope to be able to restore our relationship. Please feel free to contact me through my e-mail recepcao.scs@atlanticahotels.com.br before your next stay. It would be my pleasure to be able to receive you personally.Cordially, Victor Hugo ArêasFront Desk Supervisor

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• User:bdumit

  Trip type: Couples

  Top Hotel in Sao Caetano

  08 Dec 2019

  It was amanzing from the start till the end. The breakfast was always variated and fresh, the room was very big and clean and the employees from there were always ready to satisfy our needs. It is situated in a very nice and safe place near an awesome Shopping Mall. ggeralscs, Front Office Manager at Quality Hotel Sao Caetano, responded to this review Dear Mr. bdumit,Thank you for taking the time to share your comments at TripAdvisor. I am very happy to see that we have achieved our principal objective of maintaining your 100% satisfaction with our services. We hope that you do not hesitate to contribute your opinion in your next visit as well. It is only through the honest feedback from guests such as yourself that we can meet or exceed your expectations. Again, thank you in the name of the Quality Hotel São Caetano do Sul and hope to receive you in our property again in the near future!Best Regards,Victor Hugo ArêasFront Desk Supervisor

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• User:Nils E

  Trip type: Business

  To hot to stay !!

  06 Nov 2019

  AC at lobby and restaurant was NOT working during our stay. Once repaired was NOT turned on, beside our numerous claims. Was just TOOOO hot to stay at lobby and restaurant....not able to enjoy breakfast. Like it seemed....nobody cared ggeralscs, Front Office Manager at Quality Hotel Sao Caetano, responded to this review Dear Mr. Nils,Thank you for taking the time to complete our evaluation form.I regret that your experience in the Quality São Caetano has not been satisfactory. As Front Desk Supervisor I will be analyzing the situation with the Maintenance supervisor responsible and take whatever actions are necessary to correct the error and prevent a reoccurrence.In the name of the Quality Hotel São Caetano, I apologize for the problem and hope to be able to restore our relationship. Please feel free to contact me through my e-mail recepcao.scs@atlanticahotels.com.br before your next stay. It would be my pleasure to be able to receive you personally.Cordially, Victor Hugo ArêasFront Desk Supervisor

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