Hard to beat the location, in the heart of Jardins. Small hotel with very little amenities, but with good service all around. Nice size rooms.
Gestor de Experiencia, Guest Services / Front Office at Radisson Hotel Oscar Freire, responded to this review
Dear Mr. Jurgen P, thank you for your feedback. We are pleased to hear that you enjoyed our prime location and the service provided. Your comments regarding our amenities will be taken into consideration as we strive to enhance our guests' experiences. We look forward to welcoming you again.
User:GregM1559
Trip type: Friends getaway
Wonderful place
08 Sept 2025
My friends and I came in for the Chiefs vs. Chargers game. Great place and location to restaurants and shopping. Reasonably priced and great Bolognese in the restaurant/room service. Would stay again.
Gestor de Experiencia, Guest Services / Front Office at Radisson Hotel Oscar Freire, responded to this review
Dear Mr. Greg M, thank you for your wonderful feedback. We are delighted to hear that you and your friends enjoyed your stay and appreciated our location and dining options. We look forward to welcoming you back for another visit.
User:wendyke77ey
Trip type: Friends getaway
Disappointed
10 Apr 2025
Initial opinion on check in was good with Eslam being very friendly and helpful. However the room was not of a 5* rating. The room door and bathroom door were broken on the bottom with a piece of wood frequently falling out and preventing the bathroom door from shutting. The WiFi was appalling, extremely slow and despite complaining twice no improvement. Swimming pool disappointing too.
Gestor de Experiencia, Guest Services / Front Office at Radisson Hotel Oscar Freire, responded to this review
Dear Ms. Wendy K, thank you for sharing your feedback. We appreciate your comments regarding your check-in experience and will use your insights to enhance our services. We are committed to ensuring a more satisfying stay for our guests in the future.
User:Rachael M
Trip type: Friends getaway
Worst Internet
30 May 2024
The internet is a nightmare. I repeatedly requested they check the internet to which they replied oh there’s a problem? Oh really? YES. Really. The Internet has a very complicated login system with several steps. On all of your devices it logs you out every one minute and ask you to repeat the process. That it says you are logged into the Internet or cellular doesn’t work, but you’re not really on the Internet. Then when it does actually work, it’s so painfully slow. You cannot load one webpage. My friend and I had to leave because we couldn’t use google maps or text even. Forget a zoom. I am tech saavy and tried everything. Do not stay here if you need to use your phone ever. You will live in frustration. My friend and I make jokes about it. The manager chased me for a $20 charge despite already having my credit card and despite me pre-paying in advance and despite me giving a card for incidentals when I came in with an unlimited balance. He was very rude about it and chased me into my Uber made me get out and pay the $20 despite me staying there for two nights and paying for everything in advance I’m not sure this is he wasn’t. He was very rude. I told him I was going to miss my flight that he could charge my card for whatever it is that we had purchased. I missed my flight. It cost me $1000. He was so rude. I sat in the airport for 12 hours and my back hurts. The restaurant and restaurant staff are excellent. The food is very good. The location is good. If you are doing a phone and social media detox or meditation program with no computer this would be a good hotel.
Radisson Oscar Freire, Guest Services / Front Office at Radisson Hotel Oscar Freire, responded to this review
Dear Rachael,Thank you for taking the time to share your feedback. We tried to contact you after your check out, but wasn't possible. I am deeply sorry to hear that your stay did not meet your expectations.We sincerely apologize for the issues you encountered with the internet. We conducted a thorough review of our system to address and resolve these issues. And about the extras, we had the credit card just to have a garantee and the payment is at check out. I’m glad to hear that you enjoyed the restaurant, the food, and the location of our hotel. We hope you will give us another opportunity to improve your perception of our hotel in the future.Best regards,Raissa Neri
User:michael c
Trip type: Couples
Dreary uninspiring mediocre 2 star hotel
19 Mar 2024
A dreary dated tired hotel. We arrived at 2pm and this huge hotel had just 1 receptionist so we waited for 15 minutes after a long journey. We booked a double and they gave us a twin. Couldn’t face waiting in line so we didn’t change rooms. Rooms are fine but the whole place feels like the 1970s and dark. 3 ancient lifts where you have to push the door open yourself like in the 1950s. Breakfast was packed and very 2 star. The staff seem bored and disengaged. We previously stayed at Canopy by Hilton and it is twenty times better.On the plus side room was clean and shower was good but really life is too short for such a dreary hotel.
Radisson Oscar Freire, Guest Services / Front Office at Radisson Hotel Oscar Freire, responded to this review
Dear Michael, My name is Raissa and I am Service Supervisor.Thank you with your commnent. We always need a feedback to improve our service and we will check all. I am so sorry, we hope to see you again soon.We will always be at your disposal!Best regards,Raissa NeriService Department
Sao Paulo - City, Sao Paulo
About Radisson Oscar Freire
User Rating & Reviews
09 Nov 2025
08 Sept 2025
10 Apr 2025
30 May 2024
0204 505 9777