SAo Paulo Tatuape, Affiliated by Melia

Recent Reviews: 257

• User:Bencnx

  Trip type: Friends getaway

  Good Potential, but Lacks Meliá Brand Standards and Attention to details

  24 Aug 2026

  We booked this hotel because of its Meliá affiliation, feeling confident that we would receive the high level of service typical of the brand. However, our overall experience fell short of those expectations.Check-in Experience:Upon check-in, a male receptionist informed us our room would be ready in 30 minutes, which we were fine with. However, after 30 minutes passed, we noticed several guests who arrived after us completing their check-ins and receiving their room keys. We waited for the receptionist to call us, but he never did. Unable to wait any longer, we approached the counter to check on our room key. Unbelievably, the same staff member asked for our names and passports again, even though we had provided them an hour earlier. This showed a complete lack of attention and a failure to follow a first-come, first-served process. He seemed to avoid resolving the issue himself and passed us off to his supervisor. Fortunately, the supervisor handled everything smoothly, and we finally received our key.Room & Amenities:The room itself was nice—we were happy with the quality, modern design, and overall comfort. However, when we checked the bathroom, we realized there was no shampoo or body wash—only hair conditioner. The Housekeeping and Room Division teams definitely need to improve their routine checks to ensure basic amenities are fully stocked before guests enter the room.Food & Beverage:We purchased a half-board package that included dinner and ordered from the à la carte menu. Although we ordered our meals and drinks at the same time, the food arrived well before any beverages were served. Staff need urgent retraining on basic service sequence and prioritizing guest needs.Facilities:We intended to use the swimming pool, but it appeared quite dirty, and the water was not clear despite the pool being small. Consequently, we chose not to swim. Additionally, the gym has very limited equipment and is located in an open area.Overall:This hotel is in a strong location and has great potential, but there is significant room for improvement—especially regarding staff training in Front Office and Food & Beverage—to truly align with Meliá’s brand standards. Andressa Regenold, Atención al cliente/recepción at Sao Paulo Tatuape Affiliated By Melia, responded to this review Dear Guest,Thank you for taking the time to share such detailed feedback about your stay with us.We are pleased to know that you enjoyed the room, its modern design and comfort, as well as our location. At the same time, we regret that some aspects of your experience did not meet the expectations you had when choosing a Meliá-affiliated property.We understand your comments regarding the check-in experience and appreciate you highlighting the assistance provided by the supervisor. Your observations regarding the room amenities and your dining experience have also been noted and will be shared with the respective teams for review and attention.We are also sorry to learn that you were unable to enjoy our pool and that the gym did not meet your expectations. Your feedback regarding these facilities is valuable as we continuously seek opportunities to enhance the guest experience.We truly appreciate your recognition of our hotel's potential and the opportunity to receive such constructive feedback. We hope to have the pleasure of welcoming you again in the future and providing you with a more seamless and enjoyable stay.Kind regards,São Paulo Tatuapé Affiliated by Meliá Team

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• User:660livs

  Trip type: Business

  Terrible experiernce with checkout

  03 Jun 2026

  The hotel and location were fine, and there is plenty of restaurants and other facilities nearby. I had a terrible problem with checkout because the hotel faliled to issue a Receipt regardless of many attempts and hours at the phone. Camila Butti, Gerente geral at Sao Paulo Tatuape Affiliated By Melia, responded to this review 660livs,Thank you for sharing your feedback and for highlighting our location and the convenience of the surrounding area.Please be assured that your comments have been shared with the responsible teams. We would also like to clarify that our invoices are automatically sent to the email address registered.We appreciate your feedback and hope to have the opportunity to provide you with a smoother experience on a future stay.Kind regards,

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• User:Richard S

  Trip type:

  Doesn't meet the image of their marketing video

  02 Oct 2025

  Extensive review sent to hotel via their survey. Many improvements in terms of physical room maintenence were expressed. Wilson Pereira, Proprietário at Sao Paulo Tatuape Affiliated By Melia, responded to this review Dear Mr. Richard,We truly appreciate your feedback and the detailed review shared through our internal survey. Your comments have been forwarded to our maintenance and operations teams so that the necessary improvements can be implemented promptly.We value your observations, as they help us continue evolving toward the excellence we aim to deliver to all our guests.Kind regards,Wilson Pereira Jr.Guest Experience Coordinator

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• User:uha01

  Trip type: Business

  Very nice/friendly/helpful Staff!

  16 Jun 2025

  Very nice/friendly/helpful Staff!That´s basically the point.Very nice/friendly/helpful Staff!Mini-gym + small Pool was also fine. Wilson Pereira, Proprietário at Sao Paulo Tatuape Affiliated By Melia, responded to this review Dear uha01,Thank you very much for taking the time to share your experience. We are truly delighted to know that our staff made a positive impact during your stay. Your kind words are highly motivating for the entire team.We are also pleased to hear that you enjoyed our facilities, including the mini-gym and the pool.It will be a pleasure to welcome you back to São Paulo Tatuapé Affiliated by Meliá on your next visit to the city.Yours sincerely,Wilson Pereira Jr.Guest Experience Coordinator

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• User:Peter P

  Trip type: Friends getaway

  Milton is the best ! Very helpful

  16 Mar 2025

  The best customer service. MILTON HAS HELPED me for 4 days and I felt so comfortable AND SOEAKS Wonderful ENGLISH . Vey helpful !! Definitely a recommendation !Thankyou MILTON ( you the best ) . When I come to SAO PAULO. I WILL STAY HERE !!!!!!! Wilson Pereira, Proprietário at Sao Paulo Tatuape Affiliated By Melia, responded to this review Dear Mr. Peter,Thank you for your incredible review! We are thrilled to hear that you had such a positive experience at São Paulo Tatuapé Affiliated by Meliá and that Milton made your stay even more special.Providing excellent customer service is our priority, and knowing that you felt comfortable and well-assisted means a lot to us. We will be sure to share your kind words with Milton—he truly is amazing!We can’t wait to welcome you back on your next visit to São Paulo!Best regards,Wilson Pereira Jr.Coordenador de Guest Experience

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