Overall, the stay was fine, but I’d particularly like to praise the staff!I’ve rarely come across such wonderful and attentive staff!Above all, I’d like to thank Raquel and Fabio, who were incredibly helpful both during my stay and on the ground!
Tivoli Hotels, Outro at Tivoli Mofarrej Sao Paulo Hotel, responded to this review
Dear 189ameliee,Thank you very much for sharing your experience with us.We are delighted to know that you had a pleasant stay and, most importantly, that our team made such a positive impression on you. Your kind words about the attentiveness and hospitality of our staff truly mean a lot to us.Raquel and Fabio will be especially happy to receive your recognition. We are very proud to have dedicated professionals like them, who genuinely care about creating memorable experiences for our guests.It was a pleasure to welcome you, and we hope to have the opportunity to host you again soon at Tivoli Mofarrej São Paulo.Warm regards,Gabriel EliasAdministrative Assistant | Tivoli Mofarrej São Paulo
User:682vikasp
Trip type: Business
Really great business hotel
20 Apr 2026
Great location, great restaurants and coffee areas, great-sized rooms. What's not to like?
Tivoli Hotels, Outro at Tivoli Mofarrej Sao Paulo Hotel, responded to this review
Dear Guest - 682vikasp,Thank you very much for your kind review!We are delighted to know that you enjoyed our location, restaurants, coffee areas, and the comfort of our rooms. It’s always rewarding to read that we could provide a great experience during your stay.We truly appreciate your feedback and look forward to welcoming you back to São Paulo in the near future.Kind regards,Heidy AmanoExecutive Assistant – Tivoli Mofarrej São Paulo
User:Frank R
Trip type: Couples
São Paulo wedding proposal !
19 Apr 2026
I’m from California and I’m in a realationship with a Brazilian woman I met on a missions trip in Brazil . I wanted to plan a romantic engagement without knowing really anyone there and not knowing the language so well . I reached out to a few hotels and Yasmim who is a cordinator reached out to me With some ideas and plans because she had done one recently . She went above and beyond with the vision I gave her . Every detail was fulfilled and it was a fairy tail proposal . At sunset on the helicopter pad overlooking São Paulo ,we had worship team , photographer and such beautiful venue . Roses all over the room , dinner was one of the best 6 course meals over ever had to such a beautiful hotel and breakfast . She put together such a wonderful package for me a my fiance . My fiance was so happy and blessed by every detail . There is no words for it !! God blessed us with this hotel and Yasmim . I will be coming back many times to stay here again .
Tivoli Hotels, Outro at Tivoli Mofarrej Sao Paulo Hotel, responded to this review
Dear Mr. Frank,Thank you very much for sharing such a special and meaningful experience with us.We sincerely value the trust you placed in choosing our hotel for such an important moment in your life—especially while planning from abroad and without full familiarity with the language. It is truly rewarding to know that we were able to provide you with confidence and peace of mind throughout the process, delivering an experience that met your expectations in every detail.We are delighted that the setting, the dinner, and the overall atmosphere contributed to creating such a memorable proposal for you and your fiancée.Your kind words will be shared with our entire team, who will be very pleased to know they were part of such a beautiful occasion.We wish you both a lifetime of happiness and look forward to welcoming you back to São Paulo on many future occasions.Kind regards,Heidy AmanoExecutive Assistant – Tivoli Mofarrej São Paulo
User:TandTSwitzerland
Trip type: Couples
Constant decrease of quality
11 Apr 2026
I have stayed more than 15 times at the Tivoli and I used to like this hotel. However I have noticed a constant increase of the rates, at the same time a constant decrease of the quality delivered. In particular during my two stays in March and April, I was very much disappointed.Before my arrival I sent an email with some requests for support (transfers, restaurant reservations), giving all details about my stay. Instead of a nice „welcome back“ I received many questions, so I lost a lot of time with back and forth messages. Some of my requests were done wrongly, so I had to ask to correct, for some requests I did not get any feedback. When I asked to get an email of a manager, i again received more questions instead of the requested contact. I did not get any feedback for several days, I had to insist several times and I never get an excuse from the staff. A bad start…On my second stay I also faced several issues. The check in clerk was friendly, but did treat me like a first time guest. He also did not notice that as a sterling member of the leading hotels of the world I would get benefits and preferential treatment. Also in the room the welcome message was very impersonal without any reference being a repeat guest.The experience at breakfast was extremely disappointing. Instead of a warm welcome, the only thing I was asked was my room number. The table allocated was dirty. The waiter was very rude, when I asked for something he immediately replied no without any manners. Also all staff members were just standing around and talking to each other instead of looking after the guests. This was one of the worst service experiences I have ever seen. The lack of English is no issue for me, but the lack of friendliness and service is unacceptable. Especially in Brasil, where people are so friendly and nice.When I went to the Front Desk and asked to speak to a Manager, the clerk said there is no Manager available until 11.00(it was 08.00). She did not try to find a Solution for me and i had to insist. When I finally managed to talk to someone from the management. The only thing they said is sorry. They promised me to get a message from the general manager, but now after one week I did not get any message.All these points do not reflect a five star hotel nor a leading hotel. It is a pity as the hotel has some positive aspects (location next to museums etc, some nice staff members, in particular the concierge and bell men. In particular I would like to mention Wellington, he is outstanding, always remembers guests and greatly supports any requests). However, in the last few years many new hotels have opened which are at the same price level but completely different level of luxury and service (Fasano, Rosewood etc.), so in the future I will definitely stay somewhere else.
Tivoli Hotels, Outro at Tivoli Mofarrej Sao Paulo Hotel, responded to this review
Dear Mr. Gubser,Thank you for taking the time to share your feedback.We are truly sorry to read that your recent stays did not reflect the standards you have come to expect from us over time. Your comments regarding pre-arrival communication, recognition as a returning guest, breakfast experience, and overall service consistency have been carefully reviewed and shared with our leadership team and the relevant departments for detailed follow-up and reinforcement.We sincerely regret the frustration caused by the handling of your requests and the perceived inconsistency in service delivery. This is not aligned with the experience we aim to provide.Your feedback has been taken very seriously and will support ongoing improvements across all service touchpoints at Tivoli Mofarrej São Paulo.Kind regards,Heidy AmanoAssistant Executive – Tivoli Mofarrej São Paulo
User:maya_elizabeth
Trip type: Couples
Excellent service and hospitality
04 Apr 2026
We visited for a couple of drinks and enjoyed our time. Cocktails were delicious and our server Carol was the best!
Tivoli Hotels, Outro at Tivoli Mofarrej Sao Paulo Hotel, responded to this review
Dear Ms. maya_elizabeth,Thank you for sharing your kind review with us.We are delighted to know that you enjoyed your time at our bar and appreciated our cocktails. It is especially rewarding to read your compliments about Carol — we will be pleased to share your feedback with her.We look forward to welcoming you again for another enjoyable experience.Kind regards,Heidy AmanoExecutive Assistant – Tivoli Mofarrej São Paulo
Sao Paulo - City, Sao Paulo
About Tivoli Mofarrej Sao Paulo Hotel
User Rating & Reviews
12 May 2026
19 Apr 2026
11 Apr 2026
0204 505 9777