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Mura

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Mura

locationBulgaria, Bansko

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About MuraAbout Mura

Location

Located in the vicinity of the popular Bansko hotel, on the way to the ski area and just 10 minutes' walk to the bottom station of the gondola lift, the hotel is within an easy reach of the town centre, shopping and lively nightlife. Guests can benefit from a free shuttle bus service to the gondola lift. The bus and railway stations are within walking distance. Sofia Airport is situated at a distance of approximately 170 km.

Facility

73 double rooms are located on 4 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available. A conference room is available for conferences, lectures and meetings.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A minibar is provided. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms and smoking rooms.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Parasols and comfortable sun loungers are available on the sun terrace. The hotel offers a wide range of outdoor sports, including tennis, beach volleyball, crazy golf, archery and horse riding. For a fee, guests can also enjoy cycling/mountain biking. With water aerobics and aquafit available, the hotel also caters to water sports enthusiasts. The hotel's location is particularly ideal for skiers. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, darts and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam and hydrotherapy treatments. Subject to charge: massage treatments. An entertainment programme and a kids' club are also options for entertainment.

Meals

Dining facilities include a café and a bar. The non-smoking restaurant provides high chairs for children. Bed and breakfast can be booked. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Staff are also happy to provide children's meals. The hotel also offers snacks. The show cooking is a particularly special attraction. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: VISA, Diners Club and MasterCard.

Amenities at Mura Amenities at Mura

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

    • -

      Café

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      Car Park

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      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

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      Disability-friendly

    • -

      Foyer

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      Hotel Safe

    • -

      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Wifi

  • Hygiene

    • -

      Enhanced cleaning programme

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Evening Buffet

    • -

      Lunch Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Aqua aerobics

    • -

      Archery

    • -

      Beach Volleyball

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      Cycling/Mountain Biking

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      Darts

    • -

      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

    • -

      Minigolf

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      Outdoor Pool(s)

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      Parasols

    • -

      Sauna

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      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Table Tennis

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Restaurants

50 m

Nightclub

50 m

Shopping opportunities

50 m

Bars / Pubs

50 m

City Centre

500 m

Bus Station

500 m

Train Station

550 m

Ski Area

1.1 km

Cross-Country Skiing

1.1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

23

Very Good

31

Average

13

Poor

4

Terrible

4

Recent Reviews: 75

  • User:stevenkath

    Trip type: Family

    Great value hotel would 100% return.

    rating13 Mar 2026

    Great hotel nice and clean very warm.Rooms very big plenty of spare with tv and mini bar.Bathrooms and very clean and modern for Bulgaria.The room was cleaned daily slept well.Breakfast was ok for what we have paid fresh bread jams cheese ham yogurt fresh fruit.Hot selection eggs either scrambled fried and boiled. Sausages beans mushrooms. Allways something to eat if you’re not fussy.Bar Area was pleasant we used to come back from ski and sit and have a nice cold beer in the bar and just 2€. Also the bar made fresh squeezed orange 🍊 juice.which our kids loved. Local wine was good too at only €2:50 per glass. The bar was very quiet but we quite liked that after a day on the slope.Ski room was great as well with loads of spare and boot dryers to store stuff overnight.Great shuttle bus service to and from the slopes daily. Always on time and never had to wait.Reception and staff we found to be fine not rude as in other posts they just can’t speak English very well. They have a different culture to us. We found them all to be pleasant.We really enjoyed our stay and would definitely recommend the hotel for what we had paid. I feel we got a lot for our money.Rece

  • User:Douglal3007

    Trip type: Solo travel

    You get what you pay for but some of the basics were bad.

    rating19 Jan 2026

    Firstly the check in took ages with no apology for the wait. The car parking is not on site it is down the road , no big deal but they don’t tell you that they try to get you to pay on an app( which was really expensive. The room was basic and the toilet didn’t flush properly. I pointed that out to reception but they just looked at me blankly. The room stank of smoke and made me feel quite ill. The thing that got to me most though was how unfriendly the staff were. No good morning no hello , tried to avoid eye contact and just plain miserable. Spoilt the whole stay for me. Breakfast was very basic and poorly prepared and the woman in there was the most miserable out of the lot. I was there 6 nights ( meant to be 7 but I couldn’t stand it anymore so I went and booked into a lovely hotel at the airport for the last night. The only good thing about the place was the ski shuttle bus. Always on time and the driver was ok. The walls are really thin and you can hear everything through them. The bar is basic and the barman was the second most miserable one and no draft beer!!

  • User:Kane T

    Trip type: Friends getaway

    Do not stay

    rating04 Jan 2026

    The hotel in itself was actually quite nice however the experience was ruined by one rude member of staff and the food being diabolical. The receptionist was a blonde woman who was extremely rude for no reason at all. Refused to help us book a taxi or tell us where any helpful information for locations of restaurants, gondola times ect. Aside from that the breakfast every morning consisted of cold breakfast items such as beans and bacon. The coffee machine was good and they served juice however the food was poor and exactly the same every day. Would not stay here again.

  • User:Tourist49630713945

    Trip type: Friends getaway

    Never again

    rating02 Jan 2026

    The staff was arrogant, the breakfast food was not diversified at all, they didn't care if people kept coming, they turned off the coffee machine right in front of me. The first day I arrived, I hadn't checked in because the room was occupied and they didn't even want to give us a coffee, even though I said we were paying for it. Plus there is no bed frame, you sleep on a mattress placed on another mattress, it's dirty and when I entered the room it smelled bad. I would never go back and I don't recommend it. plus they don't even have parking for customers, you have to pay

  • User:Travel28121534041

    Trip type: Family

    You get what you pay for

    rating21 Feb 2024

    You get what you pay for. Rooms had stained carpets and sofas/stools, however the cleaners did a great job at making up the beds and changing sheets/ towels/ replenishing toiletries daily upon request. No air con, so gets very hot unless you sleep with a balcony door open. Beds are fairly uncomfortable, but what can you expect for such cheap accommodation. The bar is very expensive, would recommend going into town for drinks as town has a nicer environment too. Free continental breakfast- very basic stuff, but can’t complain too much as it is included in the price of your stay. The shuttle bus to the gondola is a great service provided, and the driver is very polite and friendly. It’s a shame I can’t say that for all of the staff. The receptionist with brown hair is lovely, she makes a real effort to speak English and her customer service is excellent! The blonde receptionist, on the other hand, is extremely rude. She makes you feel unwelcome, she definitely does not like English people. She shouted at me in Bulgarian for refilling my water bottle at breakfast (I paid for this!) How absurd! When I appeared confused, she proceeded to physically smack my bottle and shout ‘no no no’ very aggressively- as a young female - it was quite scary actually.

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