Orphey Hotel

Recent Reviews: 48

• User:Marina M

  Trip type: Family

  Poor quality and unprofessional treatment

  28 Aug 2026

  We were given an extremely poorly maintained room. The toilet smelled like a public restroom, and the tiles were dirty. The hot-water tap for the jacuzzi barely worked. The jacuzzi was also not clean enough to use.The exterior door barely closed, and if you did not knock it properly, it would remain unlocked. The sofa was hard and uncomfortable to sleep on. The bedroom was filled with a strong smell of urine. The curtains were stained, and there were cigarette burn holes in the floor. The air conditioning did not work.There was no table or drying rack on the balcony, only two half-broken chairs. The swimming pool is far too small for the hotel's capacity, and the smell of chlorine was unbearable. I did not even go into it. There were no more than 6–7 sun loungers in the entire hotel courtyard, which is completely inadequate for the number of guests.I did not bother checking the rest of the facilities.Breakfast was mediocre, with stale food, and the coffee was practically just water.Our stay was cancelled prematurely. Although we were told that the amount paid for the unused night would be refunded, more than a week later we had not only still not received the refund, but the hotel also refused to respond when we asked why it had not been processed.This is the most unprofessional and poorly maintained place I have ever stayed at.

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• User:899biljanat

  Trip type:

  16 Jul 2025

  Hotel is not 4* hotel, with old room,not working safety box, with terrace than can’t be closed properly. In hotel was in time that we were some children camp and music and children was very loud which was problem because we were with a baby. Breakfast was ok, but they expect that you clean table after eating.

• User:Ovidiu C

  Trip type: Family

  DEZASTRU

  29 Jul 2024

  I never recomand this place.Hotel is mizerable, rooms was dirty and very small, food was pure, and thevstaff was unfriendly.Hotel position is very far to the sky, but they have one little car for transfer.We don t like anything there, and we are sure that we never come back.

• User:Pasha Z

  Trip type: Couples

  Poor ,but average for the money i paid

  06 May 2023

  It was just poor.Old structure old rooms,there was hole in our WC door,the first day we couldn't bath because there was no hot water,small pool,food just ok,personal average,It's a bit cheaper then other hotels, so it was average experience for the money you pay.

• User:dilyana15

  Trip type: Family

  Not a 4* hotel

  29 Jan 2020

  This hotel is one big NO! For people wanting a decent holiday.-elevator not reliable at all. Max is 600kg. 3 of us wanted to use the elevator together with our luggages and it started bipping. I’m sorry but we are not that heavy. We all ended up using stairs at all times -“Sport and wellness” - there’s no sport bit in this hotel as the gym is terrible, all dirty, but most importantly - all broken- a spa hotel? - no spa hotel ever makes you pay for towels, slippers and dressing gowns, yet this one did. But “it’s a hotels policy”. - all staff is very rude and impolite which is not the staff a 4* hotel would be expected to have- there’s no labels on food, so people are left with eating something they don’t know what is it- there is a “Bulgarian alcoholic drink” available with dinner, however there are many Bulgarian drinks such as vodka, gin, rum, etc. However, they limited it to only wine or rakia. When I wanted white wine they said they don’t have it. When I wanted a soft drink instead, they said I can’t have it unless I pay for it extra. Even though soft drinks are cheaper than the alcohol. - “dry lunch” - on their website(and their menu in the hotel) you can find that the lunch is an open table but it’s “dry” as there’s no drinks. However, they gave us a stupid sandwich with ham and cheese that they made from the leftovers from breakfast, with a cake bar, fruit and water. When I asked about something vegetarian they said that’s the only option. They said you have paid for it and it’s your choice to take it or not take it. This resulted to me going to a restaurant and spending money on top of my already paid lunch. -I picked this 4* hotel and decided they would be able to cater to my food preferences as this is a 4* hotel and that’s expectable. However, they failed. - on our last night we came back from town and we wanted to enjoy one more drink in the lobby. There were many other people that were staying in the hotel, however, there wasn’t anyone to attend them. We were ringing bells, calling phones, knocking on doors and all that to attract some staff. This was at 10:30pm. 4* hotel- no staff available. -we were told to leave the hotel by 12pm OTHERWISE WE WOULD HAVE TO PAY EXTRA. After our breakfast we wanted to go and enjoy a bit of spa which opens at 8am. We went at 9:50 and all of the spa facilities were switched off. We had to ask them to turn them on and they said it will take 10 min to heat up. Steam room was pretty quick but the rest took forever. When we asked the lady why is the “jacuzzi” not working she came and turned it on. Then we asked why is the sauna not heated up she first answered “which one did you wanted to use” as she turned only one on. We paid for spa not for a certain sauna lol. Anyway she quickly came back saying that the sauna is hot, but she was wearing a jumper so obviously it would be hot for her. Anyway it wasn’t any more than 30 degrees, sauna has to be between 70 and 80. Anyway, the spa is meant to open at 8 and if that was the case there wouldn’t be a problem. -the pool is very small and the jacuzzi bit is pathetic -the room was very hot and it was hard to sleep in. The heating system is too old and hard to regulate -the shower curtain are so short that they don’t serve any purpose in the bathroomOverall, if this was any other respectful hotel, they would have offered ways to compensate and make us happy, they didn’t even bother asking if the stay was okay, probably because they knew the answer, or because they wasn’t bothered. If anyone wants a nice holiday in a 4* hotel, that’s not it.

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