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Parklands Hotel

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Parklands Hotel

locationBulgaria, Bansko

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About Parklands HotelAbout Parklands Hotel

Location

This hotel welcomes guests in Bansko.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with central heating. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A telephone, a television with satellite and pay-per-view channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are on hand in the bathrooms for everyday use. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, fishing and horse riding. Water sports enthusiasts are offered canoeing. The hotel's location is particularly ideal for skiers. Ski passes are available locally. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, darts and bowling. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. An entertainment programme and a kids' club are also options for entertainment.

Meals

Dining facilities include a restaurant, a café and a bar. Catering options include half board and full board. Breakfast, lunch and dinner will satisfy appetites big and small. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Parklands Hotel Amenities at Parklands Hotel

  • Facilities

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Bowling

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      Canoe

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      Cycling/Mountain Biking

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      Darts

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

9

Very Good

0

Average

2

Poor

1

Terrible

3

Recent Reviews: 15

  • User:IrenaSerbia

    Trip type: Family

    Wonderfull

    rating01 Mar 2026

    Third time in this hotel. Excellent lokation, they have shutlle bus but you can walk to gondola in 5 minutes.Rooms, stuff, food, spa, everything was very, very good. We hope to come again next year.

  • User:Voyager68135201587

    Trip type: Couples

    1/2 a star hotel. Spend your money ANYWHERE else.

    rating30 Dec 2025

    It is a run down hotel with the most awful staff. No one there speaks a word of English. They just glare at you. The manager gets hammered and harasses guests. The pool is full of mould. I would rather eat poo than eat the garbage they pass off as "Food". There's a gross dirt road that makes everything dusty and to top it off. The other guests are the worst.

  • User:Kevin N

    Trip type: Friends getaway

    Unispiring food, no ski storage, strange location

    rating08 Mar 2025

    Writing this to emphasise our first day of being in this hotel as we arrived today.First impressions were good although there is no reference to parklands hotel and pool, which is what we booked, it's actually parklands aparthotel.The rooms are really great no complaints at all so far.Checking in was pai less although I ugh the key cards they gave us seem to used only for plugging in to the socket to enable electors and serve no other purpose. My key for was given to me in bits because the wooden number part had broken off.Took me a while to. Find the correct lift as there are different lifts for different areas which wasn't totally explained.So the real issues are that the hotel, in a ski resort, has no ski storage as would be expected and as I have had at literally every resort accommodation I have ever stayed at. We were directed to the I. House ski rental shop, which is very small so would expect very little choice. When we asked the guy whether there was an option to store skis here he was rude and said of course not.Therefore the options left are to find storage outside the hotel at 10 lev a day so approximately another 30 pounds per person. To me this is a big issue and a pain.Then we ate dinner which was included, and what a shock. So few choices and food was rarely if ever refreshed. Guests were left waiting as the two main dishes, Margherita pizza and tomato pasta were gone.The salad was nice but apart from being asked for our room number we did not have any other interactions at all. No offer of a drink even if paid for, nothing.The location of the hotel also appears to be in a weird location. The direct path to the town seems blocked off and yiu have to take a detour rather than a direct route. Not a big problem but strange. Stayed at three other places in Bansko and all were better I would say. Mihail Mihaylov, General Manager at Hotel Parklands, responded to this review Dear Kewin N,Thank you for taking the time to share your feedback regarding your stay with us. We appreciate your candid comments as they help us improve the experience for our future guests.We’re glad to hear that your first impressions were positive and that you found the rooms to your liking. However, we sincerely apologize for the inconveniences you encountered during your stay.Regarding the ski storage, we understand how important this amenity is for our guests, especially at a ski resort. We will take your feedback into account as we look to enhance our services in the future. We’re sorry to hear about your experience with the ski rental shop and will address this with our staff to ensure better communication and service moving forward.We also regret that the dining experience did not meet your expectations. Your comments about the food options and service during dinner have been noted, and we will work on providing a more varied menu and attentive service to ensure a satisfying dining experience for all our guests.As for the location, we are currently working on improving accessibility to the town center and appreciate your understanding regarding the detour.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Best regards,Mihail MihaylovHotel Parklands

  • User:Charlie D

    Trip type: Family

    Perfect for families on a ski trip.

    rating08 Mar 2025

    What a fantastic hotel! At first glance a little more basic than we expected but the facilities and staff made it exceptional. We stayed in a 6 person apartment and a 2 person room which was a great size. The sofa bed was not great but the beds were all really comfy and the bathrooms/ en suites were great. There was a great range of food both breakfast and dinner. We have 6 children who all managed to find something despite being fussy! The pool is enormous and the dis facilities were great. The free shuttle bus to and from the ski gondola was a god send and the drivers always remembered whose skis were who’d and even who was still up the mountain! A super cheap bar and comfy sofa area to relax in. We loved it and will be back next year! Mihail Mihaylov, General Manager at Hotel Parklands, responded to this review Dear Charlie,Thank you so much for your wonderful review! We’re thrilled to hear that you and your family had a fantastic stay with us and found our hotel to be perfect for your ski trip.We’re glad that the size of the apartment and room met your needs, and we appreciate your feedback about the sofa bed. It's great to know that our comfortable beds and well-equipped bathrooms contributed to your enjoyable experience.We're especially pleased to hear that your children found plenty of options at breakfast and dinner, as we strive to cater to all tastes. It’s also fantastic to know you enjoyed our large pool and the amenities we offer.Thank you for your kind words about our shuttle service! Our team takes pride in providing excellent service, and it’s great to hear that the drivers made your experience even more enjoyable.We can't wait to welcome you back next year! If there's anything specific you'd like us to prepare for your next visit, please feel free to let us know.Best regards,Mihail MihaylovHotel Parklands

  • User:NuritTLV

    Trip type: Family

    5 days in Bansko- not satisfactory

    rating12 Jan 2025

    We were 4. The room is very big and has kitchen fridge and everything you need but it's not decorated and miss tables or drawers to put your stuff. Also in the bathroom no shelf or drawers at all.Dining room is too small and quite depressing... food very basic and not much choice but good. We took half board. There was apparently a supplement to pay for new years eve that we were not told about in advance, and we had to argue lonv time and wait more than 30 minutes to be sitted. Not pleasant at all.Hotel is 10 min walk from town center which is doable. It is about 15 min walk to gondola and they offer free shuttle to the gondola which is nice. There is nice interior pool with jacuzzi space, sauna and steam room which are nice-again need a small touch to be very good. For example- offer towels to gusts and don't hide them and give only if requested. Gym is very basic.Staff are not very welcoming. Only 1 key per room which is really annoying as we come and go in different hours.All in all I would rate it low 3 stars as it does have good potential and facilities but it is not invested. It is my 2nd time in bansko and there are better hotels for same price range. Will go somewhere else next time. Mihail Mihaylov, General Manager at Hotel Parklands, responded to this review Dear Nurit TLV,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights, as they help us identify areas for improvement.We’re glad to hear that you found the room spacious and well-equipped with kitchen facilities. However, we apologize for the lack of storage options and decor that you experienced. Your feedback regarding the bathroom shelving and overall room furnishings is noted, and we will look into making enhancements in these areas.We’re sorry to hear that your dining experience did not meet your expectations. We aim to provide a variety of options, and we will review our menu offerings to ensure a more satisfying dining experience for our guests. We also apologize for any confusion regarding the New Year's Eve supplement and the seating wait time; we will work on better communication to prevent this in the future.It’s great to know you enjoyed the pool and wellness facilities, and we appreciate your suggestion about providing towels more readily. Your comments about the gym and staff demeanor will also be addressed with our team to ensure we are providing a warm and welcoming atmosphere for all our guests.We understand the inconvenience of having only one room key, and we will consider ways to improve this for our guests' convenience.Thank you again for your feedback. We hope you’ll reconsider and give us another chance in the future. We’re committed to making the necessary improvements to enhance our guests' experiences.Best regards,Mihail MihaylovHotel Parklands

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